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Customer Service Shift Manager

Location:
Albuquerque, NM, 87107
Posted:
January 17, 2024

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Resume:

Solomon Okundaye

San Miguel County Detention Officer/Transport Officer

Las Vegas, NM 87701

ad2vbe@r.postjobfree.com

+1-505-***-****

Ability Summary

** ***** ********** ** ******** service environment.Strong interpersonal skills resulting in exceptional rapport with people. proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances. I have many years of experience in management as well as retail sales with various companies. My experience would be a great asset to the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Night Shift Manager/Cashiering

Blake's Lotaburger Blake's Lotaburger LLC - Las Vegas, NM February 2023 to June 2023

Supervised team members development and training, Cashiering, cooking, selling, customer service experience with bookkeeping, prepared bank deposit, safety, security and management experience. Shift Manager

Wendy's lnc - Las Vegas Town, NM

August 2022 to November 2022

I was the opening/closing manager, bookkeeping, cooking, selling, customer service experience, safety, security and management skills. Team members development and support. McDonalds Manager

Mcdonald Restaurant - Las Vegas Town, NM

May 2020 to July 2022

I supervises the employees and help the employees prepared food and cooking for the customers. I also coordinate activities in the kitchen as well as providing customers Service. I closed the registers and prepared the cash for the bank deposit whenever I run the shift. I completed my shift into Overdrive

(SIO) training program certificate and received the Servsafe training certificate. Involved in receiving the freight twice a week.

Assistant Store Manager

Walmart Store - Las Vegas, NM

December 2019 to March 2020

I was the overnight assistant store manager, make sure that we prepared the store for the following business day. Set the next day up for success by pulling the merchandise from the back room to the sales floor for availability to our customers.

Dietary Cook

New Mexico Behavioral Health Institute - Las Vegas, NM July 2019 to November 2019

I was a lead cook at the facility,prepared various food as well as delivered food to different housing units,practiced safety, compliance,procedures and regulations. Detention Officer

San Miguel County - Las Vegas, NM

January 2019 to April 2019

Monitored Various inmates as well as manned the master control unit, housing control unit, work the floor, safety and security.

Psychiatric Technician Operational

NMBHI - Las Vegas, NM

October 2018 to December 2018

Monitored various patients at the clinic, safety and security assignments. Detention Officer/Transport Officer

San Miguel County - Las Vegas, NM

January 2018 to September 2018

My duties consist of transporting various inmates to magistrate & district courts on a daily basis for arraignment and also to hospital. I also did video arraignment with the inmates on a daily basis with the judges. Performed Daily data entry.

Shift Manager

Wendy's - Las Vegas, NM

July 2017 to November 2017

I worked for Wendy's company as a shift manager here in Las Vegas NM as opening and closing manager. Assistant Track & Field Coach

New Mexico Highlands - Las Vegas, NM

January 2016 to May 2017

Univ

Plan, Prepare, for daily workout with various student athletes. Get them ready to travel to different states for track meets on the weekends. Monitored their progress on the classroom to make sure we are doing what we need to be successful in life.

Guest Services Agent (GSA) / Night Auditor

Holiday Inn - Denver, East - Denver, CO

July 2014 to May 2015

Stapleton

Assist customer in every way possible with their various need. Clinic Assistant

Denver Rescue - Denver, CO

July 2013 to August 2014

Mission

Clinic Assistant, make appointment for various clients that come to the clinic, entered client medical history into the computer database, filed their history folder in a secured locked cabinet, packed, sanitized, sterilized instruments in the autoclave machine. Take clients vital sign and assist Dentist in getting the patients ready for procedures. The position was a volunteered job.

Assistant Coach

New Mexico Highlands - Las Vegas, NM

August 2005 to May 2009

Univ

Developed program and implemented daily activities for the specialty events for the athletes. Organized daily practices and prepared athletes for various competition. Night Auditor

New Mexico Highlands - Las Vegas, NM

August 2007 to May 2008

Vegas

Customer services, greet as guests as soon as they come into the hotel, night auditing, balance daily transactions.

Night Auditor Supervisor

Plaza Hotel & Event Ctr - Las Vegas, NM

June 1999 to September 2005

Customer service, balance daily transaction for the hotel, posted room charges, bar charges and auditing.

Teacher Assistant

Plaza Hotel & Event Ctr - Las Vegas, NM

August 2000 to May 2002

Highlands Univ

Developed and implemented daily and unit lesson, administered tests and evaluations, and analyzed student performance. Fostered a classroom environment conducive to learning and promoting excellence student/teacher interaction. Participated in faculty and parent conferences. Assistant Store Manager

Bealls - Las Vegas, NM

July 1996 to February 2000

Maintenance of store, including customer service, shipping & receiving, accounting, bookkeeping and transaction record keeping, as well as assisted with all other store administrative duties.

Education

Certificate in Dental Assisting

Colorado School of Dental Assisting - Denver, CO

July 2014 to October 2014

Master's in Public Administration and Political Science New Mexico Highlands University - Las Vegas, NM

August 2000 to May 2003

Bachelor's in Health,Physical Education And Recreations Oklahoma Baptist University - Shawnee, OK

August 1987 to May 1991

Skills

• Customer Service,Computer, Bookkeeping, & Auditing, Security,Microsoft Office, public safety. Food preparation Restaurant management, freight, cash deposits preparation. (10+ years)

• Crew Member (5 years)

• Food Service

• Customer Service

• Night Audit

• Sports Coaching

• Dental Assisting

• Law Enforcement

• Program Development

• Sales

• Store Management Experience

• Teaching

• Management

• Sales Experience

• Cashiering

• English

• Behavioral Health

• Food Preparation

• Restaurant Management

• Guest Services

• Microsoft Word

• Freight Experience

• Food Production

• Front Desk

• Supervising Experience

• Shift Management

• Employee Orientation

• Security

• Writing Skills

• Case Management

• Merchandising

• Event Planning

• Recruiting

• Microsoft Word, Microsoft excel, Microsoft PowerPoint (10+ years)

• Microsoft Office (8 years)

Certifications and Licenses

National Safety Council Defensive Driving Course

October 2018 to Present

Courses involved full concentration on road as well as safety of everyone on our roads. Be prepared to take all necessary precaution on the roads.

NSC First Aid Course & AED Course

September 2019 to September 2021

Completed the courses in NSC First Aid, CPR & AED Course. ServSafe

June 2020 to June 2025

Successfully completed the standards set forth for the Servsafe food protection manager, which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP) New Mexico Alcohol Server Certificate

April 2017 to April 2020

Completed Courses in State of New Mexico Alcohol server course. Phelan Management Shift into Overdrive (SIO)

June 2020 to Present

Successfully completed the program in the Shift Into Overdrive (SIO) in delivering Excellence in Quality, Service and Cleanliness in McDonald's Shift Manager Operations. Food Handler Certification

BLS Certification



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