Princess T. Ward

**** * *** ******, ***.*

Harrisburg, PA 17110

717-***-**** (Cellular)

Email: ad2vbc@r.postjobfree.com

SKILLS EXPERIENCE

CDL Class A truck driving.

Commercial trucking knowledge regarding endorsements, federal law, and restrictions.

Highly developed customer service skills

Working in a challenging and fast paced environment while managing numerous priorities effectively

Accept payments, issuing correspondence, review and render decisions on numerous applications

Counseling borrowers on a variety of services and products related to their loans

Conducting extensive account research with a solution oriented mindset

Organizational Skills (Multi-Tasking, Detail oriented)

Knowledgeable in Microsoft Office applications (Word, Excel, Access, and PowerPoint)/ Internet

Experience in office management, including payroll (ADP), progress reporting and evaluations

(QuickBooks)

Effective working in a team setting or independently

Excellent interpersonal, written and oral communication skills

Able to keep a level-head during highly intense situations

Medical Billing and Coding

EXPERIENCE

The U Group 11/2023-Present

Van Driver

Pickup, drop off, and transport passengers safely and efficiently.

Follow all DOT regulations and standards.

Able to provide excellent customer service in person and over the phone.

Maintain vehicle for operational status; report any issues to supervisor. Pennsylvania Higher Education Assistance Agency (PHEAA) 04/2014-12/2022 Loan Counselor

Counsel borrowers on repayment plans to achieve successful repayment of their loans.

Process Forbearance, deferments on account and process Employment Certification applications.

Selected to work on a specialized team for the Public Service Loan Forgiveness program which required additional training.

Navigate system to provide accurate information to borrowers using Hera, SuperScreen, Knowledge base, and internet.

One call resolution by resolving a customer’s issue/questions in one call. Lloyd Staffing, Great Neck, NY 06/12-02/14

Staff Temporary Agent

Working in the assigned position usually doing typing, word processing, data entry.

Provide customer service to all clients while maintaining a good reputation for the company

Handle documentation, filing and organizing as per the clients request.

Assignments: Capital One Incentive Coordinator, New York Blood Center Processor, Beth Israel Medical Biller, logistic dispatching, data entry, receptionist, cashier and book-keeping Network Infrastructure Technology, New York, NY 10/07 – 03/09 Accounting Assistant

Provide assistance and excellent customer service to clients.

Receive and direct customer phone inquiries, greet and direct incoming clients, prepare files, determine fees and confirm bank routing information, manage account payables and receivables to Office Apps using QuickBooks and various other Microsoft applications.

Open and maintain client claims regarding payments as well as reviewing and resolving client grievances by rendering decisions.

Handle documentation of files including insertion of client history and contact information.

Departmental files and mailbox must be worked daily and updated with new information and file status.

Communicating with various levels of associates regarding coordination of funds and expenses must be made frequently.

Payroll administrative roles include managing ADP for salary and 1099 employees. Reconciling cash and credit reports daily.

Best Buy, Morrow, Georgia 09/04-03/07

Assistant Manager

Handled retail of electronics and goods in a high performance driven environment.

Maintained above average sales quarterly.

Communication with a diverse staff on all customer relation issues to build continuous customer loyalty.

Maintained payroll and productivity reports on a weekly basis.

Input fee, product, sender, and receiver information into database and tracked all shipments including direct-to-customer sends.

Attention to detail with follow up, and execution of company orders and shipments. Offered renowned customer service, attention, knowledge, and detail to all customers. Citibank, Uniondale, NY 07/02-06/04

Crisis Management Consultant

Validated, authenticated and processed wire transfers by fax, internal cash transfers, foreign draft preparation and rate changes. Extensively communicated between customers and branches.

Adhered to the guidelines for Anti-Money Laundering, US Patriot Act, and Worldwide Rules of Conduct.

Released wires in an efficient and timely manner by continuously reviewing e-mails throughout the day for instructions on processing wires, approvals, cancellations, while resolving inquiries and issues.

Verified customer information using System One, Dashboard, Pega and I-Vault. Communicated with authorized representatives regarding the release of sensitive information as well as funds. EDUCATION

Graduated from High School- Academics with emphasis in law and business. New York City College of Technology: Brooklyn, NY, A.A.S. in Marketing and Sales Shelley Trucking- Graduated with CDL Class A License

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