Timothy Davis

Dynamic, skilled IT professional seeking new and innovative challenges

C: 731-***-****

E:ad2vam@r.postjobfree.com

Nashville, TN 37076

I possess strong and diverse technical skills spanning multiple platforms and operational environments. I am team-oriented and possess strong time management skills, excellent written and verbal communication with a belief of achieving bottom-line results. I am competent to work in all phases of application analysis and project activities. This skill set allows me to navigate multiple, concurrent projects with a proven record of success and proficient completion of a variety of tasks.

EDUCATION

TENNESSEE STATE UNIVERSITY, NASHVILLE, TN

B.B.A. BUSINESS INFORMATION SYSTEMS

JACKSON STATE COMMUNITY COLLEGE, JACKSON, TN

A.S. INFORMATION PROCESSING

Six Sigma

Green belt courses

Technical Skills & Applications: Proficient with SQL queries & stored procedures; Crystal Reports; PowerShell; XML/API; Virtual Machine maintenance; HL7 interfaces; Active Directory; AS400 Mainframe (monitored/executed scripts for job releases and scheduled print jobs; initiated nightly and full system backups)

PROFESSIONAL EXPERIENCE

Fleetcor Brentwood, TN

Manager, Application Support – FTE 5/21 - 1/24

Managed team related day to day tasks

Ensured payment transactions (i.e. domestic and international) were processed timely and successfully for Fleetcor’s customers/vendors

Conducted weekly team meetings for status updates relating to assigned action items and roadblocks

Performed system health checks utilizing monitored tools (i.e. Datadog, Microsoft Azure) for payment batch processing, ensuring no discrepancies or issues occurred. Communicated closely with impacted groups to ensure all events are properly managed

Worked with Engineering, Operations, Tech Support, Developers and other support teams to establish proper support model and escalations

Cigna Nashville, TN

Clinical Application Support Analyst - Contractor 4/20 - 12/20

Documented test scenarios for new and/or existing applications

Provided support for the project team with configuration, efficient release/base-lining management

Provided recommendations for improving change management

Performed application testing for configuration and product functionality to ensure accuracy with specifications with each release

Performed UAT and quality testing for the production environments as needed

PopHealthCare Franklin, TN

Clinical Application Support Analyst - Contractor 1/20 - 3/20

Work in collaboration with Application Analysts, Developers, Technical Business Analysts and End Users on the design, testing, and implementation of technology solutions to meet specific organizational needs

Provided subject matter expertise in Electronic Medical Record applications, using clinical, business knowledge, and effective communication skills to facilitate and elicit requirements for projects with End Users, SMEs and Key stakeholders

Presented and evaluated design solutions objectively and facilitate conflict resolution

Worked closely with clinical and business teams to strategize solutions that support long term business objectives

Analyzed and prepared detailed specifications and requirements, defining clinical processes, workflows, risks and impacts

Developed and conducted application testing including use cases and test scenarios for User Acceptance Testing

Communicated and applied testing methodologies to ensure quality outcomes

Assisted in the development of end user training and reference materials, participated as needed

Worked with end users to troubleshoot configuration and technical issues and identified modifications needed to meet changing user and regulatory requirements

Monitored and analyzed the ongoing use of applications as it relates to clinical practice patterns, quality and safety measures, and system utilization

Provided Tier 2 support as a Clinical and Application subject matter expert

Maintained up-to-date knowledge of current trends in technology solutions, issues in healthcare, national and statewide standards and legislations, changing policies and procedures

Tractor Supply Company Brentwood, TN

Application Support Analyst - Contractor 10/19 - 1/20

Provided tier 2 technical support for the Call Center team

Wrote/executed SQL queries and utilized XML/API for troubleshooting and data analysis for OMS (Order Management Software)

Monitored and resolved application alerts associated with OMS. Maintained timely communication with internal customers regarding work progress. Involved with creating support documentation for Tier 1 & Tier 2support

HOSPITAL CORPORATION OF AMERICA (HCA) Nashville, TN

Senior Application Support Engineer 04/13 - 2/19

Worked with electronic medical records and clinical applications

Created interfaces for transferring HL7 messages; ensuring the integration of various systems and the transfer of HL7 messages containing patient data delivered seamlessly for various hospital facilities

Provided ongoing troubleshooting and maintenance post the deployment of the interfaces

Developed and implemented existing SQL queries for backend clinical application development pertaining to acquired hospital facilities

Provided technical support for QA testing and integration testing during hospital acquisitions and clinical application upgrades

COMMUNITY HEALTH SYSTEMS (CHS) Brentwood, TN

Clinical Application Support Analyst 09/08 - 03/10; 06/11 - 6/12

Conducted user account creation and administration for McKesson and HMS environments

Performed QA testing and basic project management for HMS and Physician Portal upgrades

Monitored HL7 interface communications within HMS infrastructure (i.e. ADTs, McKesson, PACs and ProMED)

Conducted Active Directory account and group management across multiple platforms and applications using HIPAA regulations and standards

Created over 1500 objects within Active Directory

Provided front-line support for Tier 1 and Tier 2 hospitals during application conversions, with hands-on support of the Clinical/Financial systems, with problem identification, support, break/fix, configuration and administration of applicable systems such as McKesson applications/HMS and all Active Directory users & groups administration

Served as liaison between CHS Corporate and local IS at hospitals during ‘Go-Lives’

Conducted incident and change management issue creation and administration via BMC Remedy System

Responded to alerts in production systems via BMC Remedy System Monitoring Software

Monitored network connectivity and performance via NetQoS (Network Management Software)

Acted as a coach and mentor for team personnel both new and seasoned

BAPTIST MEMORIAL HOSPITAL Memphis, TN

Contractor – Technical Support 03/11 – 05/11

Conducted account administration for the following clinical applications (i.e. Cerner, HBOC, Horizon Clinical Applications and Lawson Applications)

Provided support via remote management tools using VNC and SMS

Analyzed and resolved problems with a goal of 90% first call resolution

Communicated with peers and end-users regarding trends, significant system/network issues and unexpected delays

Informed clients of global significant system/network issues, scheduled downtimes and all other issues affecting the computing environment

EBRYIT(EBRIGHT) WWW.EBRYIT.COM

Independent Contractor 03/08 - 08/08

Provided support and data migration for IT continuity during the acquisition, implementation and operation of applications and

hardware (e.g. Belmont College, MTSU, Direct Insurance, and Lifetouch)

Conducted Active Directory account and group management across multiple platforms

Provided front-line support for end-users regarding Windows XP platform, network, hardware and day-to-day general support related problems, e.g. (NIC configuration, printer/scanner and fax machines, etc.)

Installation and maintenance of computer software and hardware

Created and documented metrics regarding tracking and monitoring of incidents, requests and problems

Escalated complex incidents and problems to the appropriate person based on established escalation guidelines

Conducted software implementation and configuration via VNC

ADVANCED TECHNOLOGY SERVICES Nashville, TN

Helpdesk Analyst – Level 1 11/06 – 02/08

Assisted with managing and monitoring IT operations. Configured new servers, computers and all related equipment. Provided daily company-wide end-user technical support

Provided support for phones and computer hardware and software

Responded to internal requests for hardware and software

Processed new hire requests; created and administered user accounts

ALORICA Brentwood, TN

Computer Technician 11/05 – 11/06

Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals. Documented, maintained, upgraded and replaced hardware and software systems. Repaired and upgraded 20+ computers per day for resale to vendors

Career Highlights: Within three months of working, received promotion to train, consult and act as mentor for new employees Acted as Lead QA (Quality Control) for 100+ systems per day prior to shipping

DELOITTE AND TOUCHE Hermitage, TN

Contractor, Business Support Analyst 10/04 – 12/04

Reviewed, analyzed and evaluated business applications and user needs

Provided end-user support for consultants within different regions of the United States

Demonstrated understanding of the requirements and capabilities of the firm's equipment and software (i.e. SAP)

PROGENY MARKETING INNOVATIONS Franklin, TN

AS400 Computer Operator 05/03 – 10/04

Created metrics and logs via Excel for all daily, weekly and monthly jobs. Scheduled nightly and monthly jobs for later execution

Monitored jobs with the production subsystems. Maintained and performed full system backups. Monitored 4 IBM servers for production completion

Extracted and reformatted files for credit unions and banking institution billings and prenotes. Operated and maintained

3590, 3490, 3480 and iSeries LTO tape drives. Operated and maintained 3 InfoPrint 40 printers, 2 IBM 6400 printers, 2 HP LaserJet printers and 8100 DN Network printers

JACKSON ENERGY AUTHORITY Jackson, TN

Intern, Computer Technician 08/01 –06/02

Conducted network troubleshooting

Installed, upgraded and configured internal/eternal hardware (i.e. motherboards, hard drives, floppy drives, CD-ROMs and various Windows' operating systems (Windows NT and 2000) for application compatibility

Provided daily company-wide end-user technical support

REFERENCES PROVIDED UPON REQUEST

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