Priscilla Safoah Amoako

Bloomfield, NJ O**** 732-***-****

ad2va5@r.postjobfree.com www.linkedin.com/in/priscilla-amoako-bb719b129

Implementation Specialist / Senior Product Support Specialist

Lead Successful and Productive Teams via Building Culture of Collaboration and Innovation

Develop innovative and creative solutions to problems with ability to grasp new ideas and concepts. Perform effectively to meet tight deadlines under pressure. Commit to champion exceptional customer service and enhance logistics and supply chain operations by providing high-level of operations management, cost reduction, and resolution to issues. Equipped with excellent work ethic and strong sense of responsibility and leadership to deliver measurable and optimal results.

Data Analysis: Proficient in analyzing and interpreting data to make informed decisions.

Inventory Management: Leverage knowledge of inventory control, demand forecasting, and reorder processes.

Logistics: Maintain understanding of logistics operations, including transportation, warehousing, and distribution.

Supplier Relationship Management: Oversee and build strong relationships with suppliers.

Supply Chain Software: Optimize operations by familiarity with tools, such as Enterprise Resource Planning(ERP) and Supply Chain Management (SCM) software.

Procurement: Drive expertise in sourcing, negotiation, and procurement processes.

Risk Management: Identify and mitigate risks in supply chain.

Quality Management: Adept at quality assurance and control processes within supply chain.

Project Management: Manage projects and coordinate various aspects of supply chain.

Cost Management: Understand cost drivers and effective cost management strategies.

Professional Experience

DHL GLOBAL FORWARDING, Newark, NJ and Ghana 2011 - Present

Senior Product Support Specialist, Middle East and Africa 2022 - Present

Escalate pending issues. Arrange meetings. Manage emails and calls internally / externally.

Provided regular reports and updates to MEA team regarding Air and Ocean Freight shipments, bridging communication gap between operations offices in Middle East and Africa, and escalating issues to appropriate agents.

Assisted various airlines and shipping lines, offering best price on market to win bids, promoting sales by using Salesforce, Cargowise, and Freshdesk.

Customer Service Representative / Imports Specialist 2016 - 2022

Sent weekly KPI report to internal and external customers, and followed up on pickups and deliveries. Updated data using DHL CW1, tracked / traced shipments, and sent quotations and arrival notices to clients. Created, implemented, and monitored programs. Established effective and timely resolutions with internal / external customers.

Oversaw various sectors, including oil and energy, technology, engineering and manufacturing, as well as aid and relief, increasing market share for both open and bonded warehousing business, improving logistical service and volumes delivered to customers.

Identified opportunities for improvement, executing solutions to improve efficiency and business processes.

Led and initiated monthly customer review meetings, utilizing analytical skills to make objective decisions.

Applied communication skills to convey safety information, enforcing and adhering to safety procedures.

Resolved account issues, ensuring highest levels of customer service and satisfaction.

Provided innovative support to complex customer questions or concerns about scheduled deliveries, fostering customer relationships and enhancing experience.

Employed interpersonal sensitivity to connect with customers from diverse cultures, addressing account issues and verifying on-time load arrivals.

Priscilla Safoah Amoako ad2va5@r.postjobfree.com Page Two

DHL GLOBAL FORWARDING (Continued)

National Service Representative / Executive Assistant 2011 - 2015

Reported directly to country manager, organized executive meetings and business trips for internal / external customers. Followed-up on deadlines and business opportunities. Assisted with maintenance of organization and offices, coached and educated employees on administrative policies and procedures. Supervised cost-saving mechanisms.

Coordinated processing and renewal of documents with authorities, researching, pricing, and purchasing all requisitions for supplies, including equipment, furniture, and office supplies.

Oversaw administrative needs, encompassing staff requisitions and benefits, equipment infrastructure, external coordination, resource management, and comprehensive compound / staff security, delivering business continuity and maximizing performance.

Demonstrated adeptness in event management / planning and, general office administration, including (procurement, business process analysis, HR developmental support), logistics planning, and supply chain operations, contributing to streamlined and effective organizational processes.

Organized and maintained calendars, facilitated meetings and conferences, coordinated travel itineraries, screened incoming correspondence, and created / managed outgoing client correspondence, crafting impactful client communication, resulting in operational efficiency and positive client relationships.

INTEGRATED LEGAL CONSULTANTS, Ghana 2010 - 2011

Paralegal

Assisted lawyers with company registration, land documentation, client registration, and meeting minutes. Conducted legal research, prepared briefs, filed records, and wrote reports. Responded to emails, as well as planned, organized, and set up client appointments.

Utilized organizational skills, ensuring timely and accurate preparation, review, and submission of documents.

Served as administrator for employees, creating office culture of team accountability.

Additional Experience

TELETEL LIMITED, Ghana

Sales Representative

Education

Master of Science in Supply Chain Management (MSSCM), Michigan State University, East Lansing, MI (In Progress)

Bachelor of Science, Banking and Finance, Central University College, Ghana

Professional Development

MEA Talent Training (Dubai) Customer Service Training (Ghana) Health and Safety Training (Ghana), DHL Global Forwarding, Newark, NJ

German Expo Training (Ghana), Expo, Ghana

Traveling and Tourism Diploma (UK), City & Guilds, United Kingdom

Public Speaking Training, Genesee Community College, Batavia, NY

Languages

English Twi GA

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook))

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