Customer Service Office Manager

Diana Michael

**** ******** ****, ******** *******, CO 80915 719-***-**** **********@*****.***

Objective

To continue to use my 20+ years of customer service skills to not only advance myself into a meaningful career, but to enhance the needs of my employer.

Skills & Abilities

20+ years of customer service experience including in person as well as phone interactions.

Fluent in Spanish

Ability to manage staff as an office manager, which can include providing training as needed and assigning tasks (daily and weekly as needed)

Generalized computer experience, including Microsoft Office products

Processing/Finalizing billing and payments (cash and credit card)

Running/processing End of Day reports

Detailed orientate

Able to take directions

Work independently or with others

Experience

Customer service, CarefreeDisposal March 2023 - present

• Setting up customers for new service and cancellations

• Pulling mail & posting payment

• Assist Spanish speaking customers

Customer service. CMR

• Assist customers setting up deliveries and installation of appliances. September 2022 –

• Taking payments for deliveries January 2023

Part Time CSR, HBS

Assist residential customers with new starts, cancelations, and payments

October 2020 – July 2021

Office Manager, GFL (formerly Best Way Disposal)

Managed office, including staff and daily tasks.

Process End of Day reports

Worked directly with property managers on scheduling pick-ups and other needs.

Handled disputes with customers as needed.

Dispatched drivers

October 2018 – May 2020

Office Manager, Best Way Disposal

Managed office of 15 staff members, while reporting directly to Owners

Handled all residential billing.

Processed End of Day reports

Assisted bilingual customers.

Finalized daily deposits (cash, check and credit card)

Worked with property managers on new starts and issue resolution.

Employee Reviews

Customer Disputes

November 1997 –

October 2018

References

Tom Kiemel 719-***-****

John Bosch 303-***-****

Terry Buteyn 719-***-****

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