MARIANELA VARGAS
Chicago, IL ***** · 773-***-****
ad2v9c@r.postjobfree.com
Detailed with experience in inputting and organizing data in various software applications. Trained in transcription, word processing and spreadsheet. Organized individual recognized to transposing large amounts of data with accuracy.
EXPERIENCE
10/2023 – 01/2024
Patient Access Specialist, Cencora
Provided support to medical staff by obtaining authorizations from insurers for services rendered.
Demonstrated knowledge of coding systems used in the healthcare setting for reimbursement purposes.
Verified patient insurance coverage.
Verified insurance information.
Ensured all required forms were completed accurately.
Conducted research to identify and reconcile missing data records across various sources using MS Word and Excel
04/2022 - 08/2023
RECEPTIONIST TECH/MEDICAL SCREENER, CSL PLASMA CENTER
Obtained blood samples for medical testing through capillary puncture.
Conducted donor vitals, blood pressure, and heart rate.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Conducted data matching and reconciliation using Microsoft Excel and Word to ensure accuracy and completeness.
Protected clients' rights by maintaining confidentiality.
01/2020 - 04/2022
CERTIFIED NURSING ASSISTANT, COMMUNITY FIRST MEDICAL CENTER
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted donor vitals, blood pressure, and heart rate.
Answered and directed incoming calls using multi-line telephone system.
Updated and recorded customer or client information to maintain accounts.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Protected clients' rights by maintaining confidentiality.
01/2018 – 01/2020
CERTIFIED NURSING ASSISTANT, ASCENSION LIVING
Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Managed and maintained patient rooms, shared-living areas and nursing stations.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Used mobility devices to transport patients.
02/2015 - 12/2017
CUSTOMER SERVICE ASSOCIATE, PRIME NOW
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings.
Documented customer correspondence to track requests, problems and solutions.
Upheld quality control policies and procedures to increase customer satisfaction.
06/2012 - 02/2015
DATA ENTRY CLERK, NORTHWEST INSURANCE NETWORK
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Proofread and edited documents to correct errors.
Transferred data from hard copies to digital databases, organizing information in new formats. Contacted customers via phone or email to address data inquiries.
05/2007 – 06/2012
DATA ENTRY CLERK, BRUSH INSURANCE AGENCY
Located information contained in files to meet requests by supervisors and other departments.
Verified confidential or private client information in adherence to state and federal laws.
Verified outdated data and implemented necessary changes to records.
Reviewed, corrected or deleted data, verifying customer and account information.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Identified and corrected data entry errors to prevent duplication across systems.
EDUCATION
10/2018
GED, WILBURT WRIGHT COLLEGE
01/ 2019
CNA, MALCOLM X COLLEGE
SKILLS
Friendly, Positive Attitude
Data Entry and Database Software
Call Answering and Routing
Research and Data Analysis
Customer Service
Administrative Support
Office Equipment Operations
Documentation and Reporting
Professional and Polished Presentation
Good Work Ethic
Calm and Level-Headed Under Duress
Electronic Recordkeeping
Conducting vitals, blood pressure, blood sugar and heart rate.
Electronic Recordkeeping
Data Entry
Data Review
Attention to Detail
Collecting Information
Verifying Data Accuracy
Customer Service-Oriented
Data Processing
Filing and Data Archiving
Typing
Verbal and Written Communication
English/Spanish Fluency
Obtaining blood samples for medical testing through capillary puncture.
Excel Spreadsheets
Word Processing