Mortgage Loan Customer Service

LILIANA CRANE

Sanford, FL ***** - 407-***-****(mobile) - **************@*****.***

Mortgage Loan Originator NMLS 2341546

Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that leverages interpersonal skills, excellent time management, and problem-solving abilities. A hardworking and passionate individual with a strong organizational background, ready to excel in various roles, including an entry-level Mortgage Loan Originator. Accomplished in building a customer base and exceeding business goals, well-versed in loan products and customer engagement strategies. Skilled in honest and trustworthy dealings, processing loan applications, negotiation and closer tactics, and credit check knowledge. Experienced in maintaining strong relationships with referrals from previous customers and in business referral management. Proficient in adapting to new challenges, dependable, and successful in building networks and partnerships. With over 19 years in sales and customer service, including 6 years in pharmaceutical sales, I bring a wealth of experience to any role.

SKILLS

PROFESSIONAL and TECHNICAL

Received Nissan Sales Award of Excellence from 2019 to present.

Fluent in Spanish, fully bilingual.

Provided excellent customer service, addressing inquiries, and assisting with office tasks.

Successfully managed be-back referrals and customer portfolio for 8 years.

Demonstrated job stability and loyalty to the organization.

Supported staff by completing clerical work and various office tasks.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Maintained post-sales customer satisfaction through regular follow-ups.

Contributed to exceptional client satisfaction ratings with outstanding service delivery.

INTERPERSONAL and MANAGERIAL

Customer satisfaction oriented

Entrepreneurial and Strategical thinker

High energy, adaptable and a quick learner

Hard-working with ability to multi-task

Leadership skills with emphasis in management, coaching and mentoring

Dedicated, reliable and dependable

EXPERIENCE

STALLION LOANS, Lake Mary, FL – 2023-present

Mortgage Loan Originator

SUTHERLIN NISSAN ORLANDO, Orlando, FL – 2015-present

Customer Sales Representative

408 PET DOC HOSPITAL, Orlando, FL – 2015

Surgery tech and veterinary assistand.

CALOX INTERNATIONAL LABORATORY, Venezuela – 2009-2014

Regional Manager – Sales 6 years

EDUCATION

* Bachelors in Health and Science Education

COMPUTER and LANGUAGE SKILLS

* Microsoft Office Suite * Social Media * QuickBooks.

* Proficient in reading, writing and speaking Spanish.

INTERESTS/HOBBIES

● Painting ● Biking ● Reading ● Networking ● Family time ● Traveling

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