KATE PLORANSKY

Brick, NJ *****

732-***-****

ad2v6g@r.postjobfree.com

WWW: www.linkedin.com/in/kate-ploransky-50a78a65

SUMMARY

I am a Goal-driven and client focused individual offering over 20 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. I Maintain a High-Level of service to both internal & external clients. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented and successful at handling customer issues quickly. Demonstrated record of developing successful company-wide policies and procedures to reduce issues. SKILLS

• Project Planning

• Shift Scheduling

• Service Documentation

• Supply Procurement

• Customer Service Management

• Goal Setting

• Multiple Priorities Management

• Work Planning and Prioritization

• Conflict Resolution

• Policy and Procedure Enforcement

• Relationship Building

• Estimating and Quoting

• Employee Training and Development

• Staff Supervision

• Service Quality Management

• Schedule Management

• Customer Service

• Culture Development

• Documentation and Reporting

• Supply Ordering

• Upselling

• Service Order Flow

• Process Implementation

• Project Management

• Program Follow-Up and Assessment

• Staff Motivation

• MS Office

• Continuous Improvement

• Crew Leadership

• Leadership Development

• Team Leadership

• Vendor Sourcing

• Employee Relations

• Employee Supervision

• Positive Attitude

• Service Scheduling

• Team Collaboration and Leadership

• Reliable and Responsible

• Goal-Oriented

• Workflow Management

• Problem-Solving

• Time Management

• Outgoing and Energetic

EXPERIENCE

Service Project Manager 07/2023 to Current

• Work side by side with Service Manager on all projects

• Prepare and submit permit applications

• Coordinate material releases, and scheduling based on project needs

• Provide customers with updates and information on progress.

• Prioritized and delegated daily work tasks to meet anticipated project goals.

• Created employee work schedules to keep shifts properly staffed.

• Pitched in to complete various duties during peak periods or employee absences.

• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

• Collaborated with customers to offer solutions to service needs.

• Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.

• Guided department employees on changes from management. CARASALJO MOTEL & AUTO RENTAL

Lakewood, NJ

Operations Manager 09/2022 to 06/2023

• Manage all aspects of car rental and Inn

• Ordering and tracking supplies

• Ensuring customer satisfaction across the board

• Monitor and track fleet of 30+ vehicles to ensure quality and safety

• Supervise all employees including but not limited to lot attendants, hotel chamber maids, sales/customer service representatives

• Meet production demands in a fast-paced environment

• Maintain a clean and safe environment for both guests and employees at all times

• Lead design and execution of strategies to enhance key performance indicators and drive revenue.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.

• Delivered positive customer experiences by implementing effective quality assurance practices.

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.

• Controlled departmental facilities use and approved requests for repairs or improvements. POWERHOUSE

Crowley, TX

Project Manager 06/2021 to 07/2022

• Effectively forecast and manage client profitability through vendor pricing negotiation and dispute resolution, vet pricing with Facilities Coordinator

• Create and consistently deliver above average customer service experience; actively build and maintain excellent customer relationships

• Managing multiple client relationships and dynamics

• Responsible for leading a team of 3-5 team members

• Maintain key performance indicators according to the service level agreement

• Proactively liaison with vendors to resolve service delivery issues

• Responsible for training, coaching, and managing staff on all aspects of client relations as well as customer service and SOP for the business unit

• Deliver multiple service solutions simultaneously while managing scope of work and budget requirements

• Input necessary data into computer system to track and follow up on vendors

• Manage work order dispatch; make profitability decisions

• Review and provide approval to vendors based on scope of project

• Ability to work within ambiguous situations.

EMCON IT

Brick, NJ

Logistics & Account Service Mgr 06/2019 to 06/2021

• Purchasing Agent

• Run Project Moving Data Centers

• Spare Up all maintenance accounts

• Service all customers with everyday needs

• Manage field engineers while on site.

RSM MAINTENANCE

Toms River, NJ

Project Manager 06/2018 to 06/2019

• Provide timely price quotes to the clients and follow up with them

• Establish and maintain existing vendor relations

• Match and assign the appropriate vendor for the work order

• Ensure the timely dispatch of vendors

• Maintain accurate records of the work orders, invoices, reports, emails and other correspondence

• Collaborate with clients on a national level and update them on the status of each phase of work

• Analyze and resolve client issues and concerns in a professional demeanor

• Evaluate and reconcile vendor invoices

• Daily review and management of assistant project managers work; prioritize workload

• Work with billing and invoicing department to bill clients accurately for work orders

• Consistently ensure client work orders are completed per their service level agreements

• Act as the point person for problem resolution and client relations for multiple projects. COMPONENT HARDWARE GROUP

Lakewood, NJ

Customer Service Rep 10/2016 to 06/2018

• Manage commercial accounts

• Monitor customer inventory

• Assist customer in all ordering needs

• Entering and tracking of all orders.

EMCON FM

Brick, NJ

Quality Control Analyst/Account Manager/On Call Assistant Mgr 07/2010 to 06/2016

• Direct a team of CSR's in managing over 20+ retail, restaurants and major bank accounts servicing their plumbing, electrical and general repair needs in the Repair and Maintenance Division

• Working with technicians in managing repairs to completion, negotiating best pricing and on time delivery to meet and or exceed the customer's SLA

• Responsible for the operational success of the team and accounts

• Ensure the proper skill development for all members of the team is achieved

• Participate and make recommendations in resource management and planning

• Lead the team by providing role model examples in the areas of work ethic, professionalism, problem resolution and demonstration of our core values

• Negotiate effectively with customers, vendors, and employees

• Resolve accounting issues specific to team accounts

• Provide documentation, assist and administer, performance reviews and action plans when required

• Handle client service complaints, issues, and concerns; research solutions and or provide feedback in a timely manner

• Work with management on improving processes and workflow. CENTURY SPORTS, INC

Lakewood, NJ

Customer Service/Executive Assistant/Office Manager 02/2001 to 07/2010

• Assistant to the President

• All aspects of customer service including managing CSR's, taking, and fulfilling orders, troubleshooting, all ordering and maintenance for office supplies and equipment, trade show preparation. J. KNIPPER/MCKESSON

Lakewood, NJ

Account Executive 01/1999 to 01/2002

• Manage pharmaceutical accounts

• Organized and distributed all literature and promotional materials for sales reps

• Accountability for representative samples, distribution forms to be compliant with the PDMA and the FDA. DOMINO'S PIZZA

Pt Pleasant, Manasquan, NJ

Store Manager 01/1995 to 01/1999

• 1995 - Answering phones and taking orders

• 1996 - Promoted to shift runner

• 1997 - Promoted to Assist Manager

• 1998 - Promoted to Store Manager, scheduling, food order, routing drivers, training. EDUCATION AND TRAINING

ASSOCIATE DEGREE IN AUTOMOTIVE TECHNOLOGY 11/2007

Lincoln Technical Institute

01/1996

Brick Memorial High School

REFERENCES

Professional and Personal references available upon request CERTIFICATIONS

• CPR

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