Dear Hiring Manager,

I am writing to express my interest in an open position of Wildlife Specialist in the Arizona Department of Health Services. I am currently employed as a member of the Discount Tire Strike Team (Elevated Support) as a Technical Analyst (contractor). As of August 2023, I was promoted to the IT Strike New-Hire Coordinator as well as a continued member of the Strike Team support staff. I have an extensive positive IT track record with of over 20 years of experience in the IT field with proven excellence to every IT position I’ve had the opportunity to work.

As a current (contract) member of the Discount Tire family with 1.5 years in thus far, I consider myself to be a highly reliable, dependable, motivated, and results-oriented individual. I’m always eager to learn new aspects of IT to further my career given the opportunity.

I am available for an interview at your earliest convenience. Thank you for your time and consideration.

Sincerely,

Chris Penney

Christopher Penney

15255 N Frank Lloyd Wright Blvd, Scottsdale, AZ 85260 Apt. 2109

C: 774-***-****

E-mail: ad2v51@r.postjobfree.com

Seeking an exciting Technology position that makes use of, and benefits from my continuing experiences and education for the overall success of the Company's mission.

EMPLOYMENT:

Discount Tire Headquarters. – Scottsdale, AZ September 2022 to Present

Strike Team- Technical Analyst/New-Hire Coordinator

Active member of Discount Tire Strike Team and Current Strike Team New-Hire Coordinator.

Coordinates and executes Service Now new-hire process and hardware/software deployments for a successful Discount Tire FTE employee/contractor start date and experience.

Supports and resolves all new-hire IT incidents and requests as received for all incoming DT new-hires.

Performs server administrative tasks including, but not limited to- Group policy, Active Directory, and Azure Cloud administration.

Supports and maintains end user computers, cell phones, printers, tablets, docking stations, monitors, and all IT related equipment needed for end user productivity.

Setup and deploy end user computers, cell phones, and all peripherals.

Performs desk/cube moves including all IT deployed equipment as requested.

Provides training to Tier 1 helpdesk employees as needed, as well as new members joining the Strike Team.

Actively involved in support and administration of Virtual Desktop Interfaces, Windows 10/11, and Mac OS environments.

Research if necessary and resolves escalated tickets in a timely manner striking to not break SLA agreements.

Performs miscellaneous duties as requested by coworkers and IT leadership.

Actively involved with end user support utilizing various software/apps such as, but not limited to: O365 Admin portal, WPN, Microsoft Azure, SafeNet, Meraki, JAMF, Nerdio, Active Directory, and SCCM Software deployments as well as maintain software updating and distribution via Discount Tire’s Software Center (Intune).

Performs and executes stellar, white-gloved elevated end user support for all Discount Tire locations including HQ, Satellite offices and DT Stores across the United States.

Universal Electronics Inc. – Scottsdale, AZ September 2021 to March 2022

Microsoft Engineer/ Service Desk Support Specialist

New project-oriented role specifically created to work directly alongside the VP of IT.

Plans for this role was exclusively geared to working and completing several major long-term projects spanning.

3+ years into the future with a secondary role of day-to-day user support.

Reorganized and updated company’s Knowbe4 security account.

Created Knowbe4 email and security training campaigns.

Reorganized and updated all of the company’s Office 365 Accounts cutting unnecessary costs from the

removal of outdated MS accounts and various Office 365 software licensing.

Completed and successfully deployed multi factor authentication project for entire company utilizing Office 365 admin portal.

Deployed Meraki System Manager software physically and remotely to entire fleet of company’s computers for better IT management and security of all company IT assets.

Cutover 90% of company cell phone users from AT&T/Verizon to T-Mobile saving the company thousands of

dollars per month utilizing new and current data plans.

Maintained, serviced, and troubleshoot Windows 10 based laptops and mobile devices.

Fielded incoming IT service requests to the Service Desk via both telephone and e-mail to ensure courteous,

timely and effective resolution of end user issues.

Performed hands-on fixes at the desktop level, including, but not limited to: installing and upgrading software,

installing hardware, implementing file backups, and configuring systems and applications.

Recorded, tracked and documented the service desk request problem-solving process, including all successful

and unsuccessful decisions made, and actions taken, through to the final resolution.

Upheld predetermined SLAs to meet end-user and management expectations.

Completed and deployed New User deployment processes and procedures documentation.

Completed and deployed User/Asset decommissioning processes and procedures documentation.

Performed new hire account creation, asset configuration, and deployment.

Performed new hire welcome Information Technology training.

Regenesis Biomedical Inc. – Scottsdale, AZ December 2014 to March 2021

Desktop Support Analyst

Maintained, serviced, troubleshoot, and resolved Windows based PCs and tablets, mobile device, telephony, hardware & software, cloud services, peripherals, printers, and simple networking.

Performed support over the phone and use remote desktop support tools like SCCM.

Managed knowledge base and troubleshooting guides and collaborating with the team.

Managed device and employee security and enforce security best practices and policies.

Performed conference support within the Home Office or conference/convention halls.

Supported Executive team with heightened awareness.

Discovered automated approaches for desktop support tasks.

Accurate maintained inventory management and record keeping of client devices.

Managed and support internal and vendor audits.

Maintained professional relationships with vendors and work with vendor support.

Completed a full company website renovation.

Completed and maintained new company social media projects.

Ordered computing supplies and maintain appropriate stock levels.

Maintained active directory structure.

Performed deployments and decommissions.

Managed Cloud account management.

Managed smart phones and service contracts.

Assisted with Teams phone service cutover from original service provider.

Provided consulting with project teams to gather, analyze, present solutions, and assist with project implementations.

Configured, monitored, and maintained desktop infrastructure such as, imaging, patch update systems.

Created and maintained disaster recovery protocols for end user environments.

Maintained configuration management for departmental computing needs.

Created and maintained documented support and equipment life cycle plans.

Provided regular management and executive performance summary reports.

Provided user training.

Used an ITSM systems to maintain queues, log work performed, and close requests with service level.

Configured One Drive for Business and trained users how to sync/save all files to the Cloud.Configured and

deployed around 70 Microsoft Surface Pro’s (About 70 total)

Managed Meraki Access Points and switches through Meraki System Manager

Configured and deployed Android and iPhone Cell phones for the entire company, utilizing Meraki MDM.

Cell phone Patch Management utilizing Meraki MDM

Standardized dual monitors for every employee- Pre and during Covid timeframe.

Replaced all ceiling mounted projectors with large flat screen TVs in all HQ Conference rooms.

Implemented User Password Changed to pass-phrases.

Configured Windows VPN for entire company.

Implementation of Decommission/Recycle Program

Worked with vendor to install Door card security system. Configured access levels for all employees.

Implemented and configured Knowbe4 phishing training software.

Managed Duo mobile 2 factor authentication software.

Installed a “swarm” of 6 Nest security cameras.

Configured and Implement FreshService ticketing software.

Complete 12 IT training classes by the end of 2017. Create a document controlled new hire training checklist. Create 2018 training document.

Ocean Spray Cranberries Inc. - Lakeville. MA November 2012 to August 2014

Systems Security Specialist/Mobile Device Administrator

Managed Ocean Spray's entire fleet of mobile devices, including but not limited to: Cell phones, Smartphones, Air cards, Tablets, and cell phone signal boosters.

Orders, activates, and tests all mobile devices.

Maintained a current inventory of all corporate mobile device assets.

Installed corporate email on approved Ocean Spray Smartphones/tablets- (Active Sync).

Managed the international fleet of loaner Blackberry's and iPhones.

Managed tablets and Smartphone for Senior Executives, board directors, and CEO.

Oversees all iOS and Android software upgrades.

Upgraded remote users outside the corporate office with newer high speed Air cards, Network Extenders, and Smartphones.

Performs upgrades for approved corporate employees with current Smartphones, tablets, air cards, and network extenders approved for company use.

Phased out the BES server and replaced it with Active Sync enabled Android and IOS products.

Actively worked with the Security and Messaging team managing Active Sync and Blackberry Enterprise server.

Team member of Bradford Networks NAC /rogue device detection.

Provided the necessary security measures for lost /stolen/terminated devices.

Installed security cameras for highly sensitive computer and storage areas.

Assisted with building new IT conference room.

Provided 24/7 support for all mobile devices.

Past IT Careers with Network related experience:

Mirant / GenOn / RRI / Reliant / NRG Energy- Sandwich. Cambridge, Martha's Vineyard. MA March 2008 to August 2011.

Senior IT Analyst

OTIS AIR NATIONAL GUARD BASE – MA – 2002-2012 - Honorable Discharge

Communications Computer Controller- 102'"/ Communications Flight / Network Administrator

EDUCATION

Westfield State College, Westfield, MA 6S sept 2001 to May 2006 Computer Information Systems.

Keesler Air Force Base, Keesler, MS February 2004- July 2004

USAF Communications Computer Controller course. 3C231

Otis Air National Guard Base, Falmouth, MA March- September 2006

USAF Communications Computer Controller CDC course. 3C251

REFERENCES:

Don Tate, Director if IT

Regenesis Biomedical, Inc.

5301 N. Pima Road

Scottsdale, Arizona 85250

P: 480-***-****

Deborah Cho, Network Operations Branch Chief Joint Force Headquarters, MA Army National Guard/G6.

P: 339-***-****

James Moynihan, Cyber integration Manager

102nd Intelligence Wing, Otis Air National Guard, MA

P: 508-***-****

John Jackson

5 White Pine Circle, Sandwich Ma

P: 508-***-****

Christopher Penney Vetting from Regenesis Biomedical Hire:

Ocean Spray Cranberries:

Chris Carr

Title: Client Technologies Administrator

401-***-****

Describe his role?

Did everything, servers, desktop support, but most of all he took care of all the mobile devices.

What was one of his greatest achievements?

Had a big project to manage the mobile device inventory, upgrades, and customers. It sounded to be a big issue prior to Chris’s arrival.

What is something Chris could improve on?

Very organized, will help someone at a drop hat. May overextend himself.

How was his attendance?

Very good, often worked above and beyond.

Is there anything else I should know?

Has a cute dog. Chris is very organized, will help anyone even after hours. Supported executives very well having that sense of urgency and customer service. Chris would hire him if she were in a position to hire.

Mirant/GenOn/Nrg:

Stephanie Bagg

Title: Sr. Sourcing Specialist

508-***-****

Describe his role?

Chris was the only IT person there. Servers, email, phones, he did everything there.

What was one of his greatest achievements?

Outgoing, works well with other, took on any task.

What is something Chris could improve on?

Organized.

How was his attendance?

She didn’t work closely with Chris, but felt he had good attendance.

Is there anything else I should know?

Happy to hear Chris is out in Phoenix and was excited to hear from Chris. She knows he will do well wherever he goes. She asked what Chris will be doing and felt he will do very well here.

Ron Bevacqua

Title: Sr. Project Manager

508-***-****

Describe his role?

IT, field work, trouble shooting, networks, deployments.

What was one of his greatest achievements?

Employee responded quickly.

What is something Chris could improve on?

Hard to answer since Ron was in another department, but he was always available.

How was his attendance?

-See above answer-

Is there anything else I should know?

Personable and well spoken. In general Chris has a great character.

Christopher E. Penney

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