CarolAnn Bivens

731-***-****

Objective

To obtain a position on a management support team where excellent organizational, interpersonal,

commitment driven human resources environment.

Software Applications

Work

Excel

Access

Publisher

PowerPoint

Payroll Applications

Crystal Reporting

Kronos

Sales

In-House and Expansion

Work History

2/2008 - 08/2014

The Hamilton Ryker Group, Human Resources, Jackson, TN

To manage the branch inspection, testing, and administration activities.

To maintain high standards of customer relations and service.

To recommend hiring and dismissal, and to evaluate employee performance and maintain discipline in a

uniform and consistent manner.

To prepare branch budget and control operating costs.

To seek new business.

To prepare and submit reports to upper management.

To be a positive company representative to clients.

To set a positive example for all employees through professional behavior and maintenance of a

professional atmosphere in the workplace.Directing, leading, the administrative, operational, and testing

functions in the Branch and to ensure that these functions are carried out in a safe, legal, and ethical

manner. To implement, maintain, and enforce in the Branch the company's operating plans for:

• Quality Management

• Safety and Health

• Environmental Compliance

• Legal and Ethical Compliance

• Training

To ensure that, in carrying out the above responsibilities, the Branch turns a fair and reasonable profit for

the Company.

3/2001-2/2008

PPL, Manager Jackson, Tennessee

Management of in-house personnel, temporary employees by daily monitoring of client assigned

employees. Interviewing of applicants and analyzing work skills and knowledge that could be definer

matched to meet our clients' needs

Administering OPAC testing to applicants to provide accurate assessment of skill level of computer

languages, typing speed and other required skills needed for job openings.

Drug testing of prospective employees prior to being sent out on assignments, post a job offer.

Completion of all employment paperwork and ID verification of prospective employees.

Unemployment and Workers' Compensation documentation included but not limited to lings, hearings and

appeals.

Responsibilities include providing best-in-class service to customers and temporary employees.

Customer-related service includes taking and filling of orders, managing the order life cycle, resolving

problems, and developing business through customer service calls and proactively marketing candidates.

Temporary employee related services includes recruiting, screening, hiring, training, conducting

orientations, resolving problems, and managing employee relations issues.

Building strong relationships, communicate effectively, accomplish many detail oriented tasks

simultaneously. Demonstrating a strong customer focus, team orientation, excellent computer skills, and

flexibility; and being "on call" is required for specific customer needs

4/1998 to 02/2001,

Union Planters Bank, National Association Humboldt, Tennessee

Loan Department Service Assistant

Daily processing of liens including mortgages, deeds, personal loans, business loans, credit lines, and

real estate loans.

Updating customer files to include the most recent file transactions. Responsible for release

documentation being collated and distributed to the county and state offices daily.

Weekly accounting of official checks to submit to the Register of Deeds for release of title property liens.

Correspondence with all the branch officers in obtaining and forwarding customer file information.

Verifying collateral release dates and amounts.

Handle weekly mailings of titles and UCCs to the counties and state offices of Tennessee, Kentucky and

Mississippi.

8/1996 to 12/1997

The Jackson Sun Newspaper, Jackson, Tennessee.

Editorial Page Assistant & Assistant Librarian

Assisted the editorial department with the coordination of all office communication between the newsroom

and library. Responsible for verifying, collating, and disseminating content of letters to the editor and

guest columnists. Library duties included topic research, cataloguing and assisting the reporters with

reference files.

Certifications

CSP Certification of Staffing Professional

CSP Certification of Safety Professional

ASA American Staffing Association

OSHA General Industry Safety and Health

OSHA Outreach Training Program – License 28-701******

Workers Compensation Risk Certification

ASSE American Society Safety Engineers

Tighe and Bond Health and Safety – License 118-220-267

Gallagher Bassett’s Risk Control Consulting Services

Bloodborne Pathogens in the WorkPlace

Essentials of Occupational Safety and Health

OSHA Training Center

Heat and Cold Stress Safety

Confined Space Safety

Hazard Communication for the Employee

National Safety Management Society, License 157399.3.10.2014.10

Risk Control Consultant

Temporary Services Insurance, LTD certified

Workers Compensation Liability and Risk Management

Human Resources Certification StaffSuite 2014

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