C U R R I C U L U M V I T A E

KYLIE ANNE DAVIS

PERSONAL DETAILS

Name: Kylie Anne Davis

Address: ** ********** ******, ****** ****

Mobile: 022*******

Email: ad2v47@r.postjobfree.com

PERSONAL QUALITIES

Clear and articulate communicator

Loyal and dedicated employee

Sales driven to achieve business goals

Personable and able to work with people from all walks of life

Dynamic leader who delivers results

Thrive working as part of a team

Able to follow instructions

Computer literate with Microsoft Word, Excel, Outlook

EDUCATIONAL HISTORY

Mount St Benedicts Pennant Hills, NSW

Year 10

Bankstown Tafe - Certificate 3 in Beauty

QUALIFICATIONS

Candela Laser trained

SkinStitut Paramedical Therapist

Cool tech trained

Dermal needling trained

Skin peels trained

Laser safety cert NZ

First Aid cert 2021

EMPLOYMENT

Skin Institute Group NZ- 2018- Present Lovely by Skin Lynn Mall /New Market Clinic Manager

Laser hair removal with a medical grade laser YAG /ALEX

Vascular & Pigmentation removal with a medical grade laser

Managing a team of BTS and nurses making sure team are reaching KPIS

Stock control & ordering

Rosters BT NURSE & FDC

Fat reduction treatments

Skin tightening treatments

Dermal needling

Observ skin consult

Problem solving

Chemical peels

EOD closing of payments

End of day cleaning

Weekly financial meetings look forward / look back with ROM & Op’s

Dealing with customer concerns both treatment related and customer experience related

On call 24/7 for the team

Hold regular performance reviews with all team members

Diary control

Sending regular content to support office for social media

Ongoing training support with all new team members

Working along side training team for support and development with new team members

Laser clinics Australia Blacktown/Wetherill Park - 2012-2018

Laser hair removal and medical grade laser

Laser hair removal with a medical grade laser

Vascular & Pigmentation removal with a medical grade laser

Skin Tightening with a medical grade laser

Dermal therapy with fractional lasers, dermal rollers & dermal pens

Microdermabrasion's & Peels with the Skinstitut product range

Laser therapist

Skinstitut Ambassador (product knowledge)

Skin needling (dermal rolling and Max rf

Chemical peels

Monthly meeting on KPI

Answering high volume calls

End of day cleaning and shutting down of machines

Machine maintenance

Stock count

Online bookings

Opening and closing of clinic

Managing high volume clientele in reception

Chesterhill Laser and Beauty

Opening and closing Salon

Handling of Money

Skin Analysis

Laser Therapist

Cleaning Salon

Making appointments

Good people skills

Working independently

Reliable and honest

Steve Costi’s Seafood (Aug 2010 – 2010)

Cash Handling/EFTPOS

Preparation of all food

Cleaning

Customer service Skills

Mastercare Property Services, Area Manager (Jul 2007 – Oct 2009)

Managing of staff/contractors in specified area

Monthly, bi monthly and quarterly site inspections of banks, Police Stations, Telstra sites

Sending weekly operation reports

Managing client complaints on site

Credit card reconciliations (monthly)

Ran area from Palm Beach to Parramatta

Meeting monthly KPI’s

Conducting onsite training

Working with dead lines

Submitting fortnightly time sheets for employee’s pay

Receiving daily work orders and updating reception of status

Mastercare Property Services, Office manager (Apr 2007 – Jul 2007)

Diary management

Booking travel/accommodation for GM

Credit card reconciliations

Over seeing reception

Minutes of management meetings

Dictaphone

Purchasing for Australia wide

Opening mail

Corporate card top ups

Budgeting

Opening and closing office

Registration for all company vehicles

Event organization

Macquarie Bell Pty Ltd, Head Receptionist / Office Manager (May 2002 – Apr 2007)

Answering switch board

Cash handling

Typing 60 WPM

Dictaphone work

Customer Liaison

Customer correspondence via email

Processing valuation requests from lenders

Filing, faxing and binding reports

Ordering office stock

General office cleaning duties

Opening office and locking up at night

SUMMARY OF SKILLS

Experienced and trained in business office operations in management roles. Acquired a comprehensive knowledge and understanding of people management, goals, financial management, administration and service standards

Well developed leadership qualities and management skills in the co-ordination of resources and activities, with the ability to provide direction, promote team building and facilitate skills development for improved performance.

Sound customer liaison experience, with the ability in competently delivering quality service with professionalism. Ability to establish excellent rapport with regular and new customers, promote service standards and a passion for people and customer satisfaction.

Receive incoming telephone calls, answering in an efficient, friendly and professional manner. Directing calls to relevant staff or taking accurate messages as necessary

Receiving and signing in external visitors.

Ensure the reception areas & corporate meeting rooms are clean and tidy at all times.

Distribute mail, courier deliveries and faxes. Prepare outgoing mail / couriers

Responsible for ordering necessary office supplies (stationery, milk, kitchen needs etc)

Arrange corporate catering for meetings and training sessions

Basic travel arrangements for non-executive staff

Liaison with Property Manager and Cleaners for repairs/maintenance and cleaning

Provide general administrative support as requested by management team

Maintenance of staff contact details (BATMAN)

Maintain company security system

Maintain a well groomed and business like appearance

Communicates clearly and professionally in written and oral forms, to a variety of people

Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.

Has a good understanding of the business environment and the impact their behavior has on the reputation of the company.

Works effectively within a variety of situations, individuals and groups.

PC Skills

Microsoft Word - Intermediate Microsoft Excel – Basic

Microsoft PowerPoint – Basic Typing – 40wpm 90% accuracy

REFERENCES

Larraine Cuthbert Steve Costi Seafood Australian mobile 042*******

Fida Dib Chesterhill Laser and Beauty Australian mobile 045*******

Amy Promoglia Laser Clinics Australia Australian mobile 040*******

Chloe Pearson Laser Clinics Australia Australian mobile 042*******

Sarah Provan Regional Operations Manager Lovely New Zealand mobile 027*******

Nicci Coleman Country Manager Lovely New Zealand mobile 021585988

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