CAROL A. PENA

**** * **** ******, ***. D-***, Salt Lake City, Utah 84101

801-***-****

ad2v3i@r.postjobfree.com

Profile

Diverse and progressive experience in Administration, Customer Service, Sales, Receptionist (PBX/Switchboard), Property Management, Hotel Industry, Finance, and all other aspects encompassing office related environments.

Highly resourceful, innovative, enthusiastic individual passionate for developing productive relationships with colleagues, customers, and staff at all levels. Strong planner and problem solver experienced in coordinating, planning and organizing a wide range of administrative activities and can readily adapt to change. Well organized and excellent team player with a proven ability to juggle multiple priorities and meet tight deadlines in a complex and busy office environment.

Administrative Skills

●Office Management

●Records Management

●Database

●Front-Desk Reception

●Executive Support

●Travel Coordination

●MS PowerPoint

●MS Outlook

●MS Project

●Spreadsheets/Reports

●Event Management

●Calendaring

●Purchasing

●MS Word

●MS Excel

●MS Publisher

●Types 65 WPM

●Windows

Employment History

09/18 -04/19 LANDMARK HOME WARRANTY LLC. South Jordan, Utah

Authorizations Agent

●Helping ensure customer satisfaction by resolving customer issues/questions related to service, scheduling or other matters.

●Documenting customer information and call history information accurately for future reference

●Processing orders for new services requested.

●Maintaining up-to-date knowledge and understanding of features of Landmark products and services

●Serves as the Landmark Home Warranty contract subject matter expert.

●Provides authorization approvals according to the Landmark Home Warranty contract.

03/13 -08/15 FLSMIDTH / CONSULTNET, INC. Midvale, Utah

Receptionist

●Answered multiple phone lines assessing each call and determining which department or person they need to reach.

●Greet guests, having them sign-in/out, assign badges as necessary, help direct or find an escort for them to their destinations. Log and track visitor security badges.

●Performed administrative tasks for various departments, assisted HR department as needed, and booked Conference rooms when requested.

11/12-03/13 WINDER FARMS West Valley, Utah

Outside Sales Representative

●Door to door sales obtaining new customers in assigned residential neighborhoods.

08/05-08/10 CLEANSOURCE, INC. Commerce, California

Sales Administration

●Assisted General Manager in clerical operations of the office.

●Supported 20 outside sales representatives and liaison for CSR and Receptionist lunch breaks.

●Planned and organized all office events and Trade Shows.

●Travel Coordination and purchasing of online office supplies.

●Received “Employee of the Year Award” in 2006.

Education

2013-2015 Salt Lake Community College Taylorsville, Utah

AAS Applied Science

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