Yvonne Marie Pyles

ad2v3f@r.postjobfree.com • 973-***-****

linkedin.com/in/yvonne-pyles-5546185 • Long Valley, NJ

Project/Product/Program Manager

Dynamic, versatile manager with experience in all aspects of production, project and program management and a proven track record of consistently driving performance improvement both at operational and staffing levels. Demonstrated domain expertise in mobile device’s application platform, wireless data services architecture, including developing and improving mobile applications. Exceptional organization skills combined with proven ability to meet production goals, manage and nurture talent, and successfully implement and oversee complex projects. Well-developed aptitude to support in evolving the product and contribute new ideas for product expansions.

Core Competencies

Project/Program Management

Product Lifecycle Management

Strategic & Tactical Planning

Team Leadership & Training

Risk Analysis & Mitigation

Agile Scrum Management

Backlog Prioritization

Release/Sprint Planning

Grooming/Daily Touchpoint

Release/Sprint Retrospectives

Stakeholder Engagement

Requirements Gathering

Complex Problem Resolution

Risk Analysis & Mitigation

Enterprise Change Mgmt.

Technical Skills

Microsoft Office Suite, Microsoft Project, Teams, Google Suite, Slack, Visio, Clarity, Jira, Confluence and SharePoint

Career Experience

Next Gen (Comcast Consultant) 7/2022 – 12/2023

Technical Project Manager (UX) IV/Scrum Master

Worked as part of the 5G Operational Support System (OSS) Network Architectural team to ensure timely delivery for Comcast 5G network. Managed projects to ensure the proposed plan adheres to the timeline, budget and scope. Responsible for the collaboration of key stakeholders in the development of portfolio roadmaps, budget planning, and identification and prioritization of programs and projects. Responsible for resource allocation across portfolio, development of portfolio –level matrix, developing, tracking and managing portfolio budgets and regular status reporting. Maintained visibility to ensure benefits realization for the leadership team. Working knowledge of agile methodology, techniques and frameworks, such as Scrum or Kanban, to deliver solutions.

Produced weekly management reports and dashboards for senior management based. Validated content covered project description, updated accomplishments, status, target dates and mitigation plans.

Organized Retrospectives/Lessons Learned. Collected feedback on what worked well, what did not work, and new processes to initiate.

Created monthly executive dashboards for leadership based on Analytics.

Engage. Problem solved and communicated across the enterprise to drive successful launch.

Documented all aspects of each project initiative and milestones by putting them together in a cohesive roadmap.

Escalated issues to other groups and departments where support was needed.

Anticipated resource needs based on project schedules and expected throughput.

Experis (Verizon Consultant) 3/2020 – 6/2022

Agile Project Manager/Scrum Master

Manage all aspects of various projects from inception to completion within budgetary and time constraints ensuring adherence to agile values, principles, best practices and standards along with managing Billing Consistency and Payment Program and providing project status and financial reporting at the roadmap/cross-functional leadership level. Steer efforts to drive roadmap delivery by collaborating with the cross-functional leadership team, including facilitating delivery teams with prioritization or escalation of issues. Oversaw delivery of category of work by liaising with the Product Owner. Generated reports regarding the team’s progress against quarterly goals and objectives, including identifying and mitigating risks, blockers and impediments in partnership with the product owner. Established and maintained trusting relationships at the roadmap, cross-functional and at the leadership level, including 3rd party tool/vendor relationships.

Produced weekly management reports and dashboards for senior management based on slides created by the project managers. Validated content covered project description, updated accomplishments, status, target dates and mitigation plans.

Established and sustained robust cross-functional partnerships at multiple levels within the company, including commercial, engineering, marketing, sales, and services.

Provided exceptional support in defining the product roadmap, market positioning, and developer program initiatives by collaborating with internal teams.

Made substantial contributions in regular cross-departmental stand-ups and quarterly planning activities.

Coordinated cross-functional team ceremonies as well as dependencies according to requirements by liaising with business-unit.

Experis (Verizon Consultant) 8/2018 – 2/2020

Release Train Engineer

Effectively blended program management skills with engineering expertise while managing Custom Fit Program as well as overseeing Billing Consistency and Payment Program. Held bottom line accountability for Agile/Scrum Master activities, including developing roadmap, grooming user stories, iteration planning and retrospective. Demonstrated a high level of analytical skills in analyzing and managing issues to reduce the negative impact by communicating status reports and issues to management. Provided consultative support in evaluating and implementing systems solution to fulfill business needs.

Headed up efforts in producing high quality deliverables for monthly Enterprise Release launch.

Successfully developed systems related standards and procedures by conducting product technical evaluations.

Orchestrated technical support in analyzing and managing emerging issues and made decisions that impact overall systems and programs.

Employment Solutions (Solix Consultant) 5/2015 – 9/2017

Technical Services Consultant

Determined product eligibility for the E-rate program by gathering requirements and providing support in PIA reviewers and Invoice reviewers. Provided high level support in maintaining the SEQ (Sequel Server) and invoicing database. Identified issues and communicated issues and analysis report to management.

Delivered expert technical advice in conducting reviews for incoming Service Substitutes requested by applicants.

Displayed a high level of technical competence in performing Usability Acceptance Testing in Jira for various network configurations.

Yoh IT (AT&T Consultant) 2/2013 – 4/2014

Product Realization Manager

Provided directional leadership in gathering business requirements, writing operational specifications and managing the product development life cycle from inception to production launch and post-production support. Provided formal reports to stakeholders, including developing and delivering presentations. Held bottom line accountability for rolling out multiple releases of different client portfolios with Wi-Fi capabilities. Oversaw the work of external vendors and cross-functional teams within Mobility, including building joint contacts to feed into Network deliverables, staying up to date on feature and functionality set as provided by the external vendors and managed installations and releases.

Contributed to the overall success of the Mobility data initiatives while managing premium location-based products and services in an efficient manner.

Successfully managed platform services and implemented visual voice mail applications for various experiences, such as iPhone and Android devices.

Ensured successful product life while working collaboratively with vendors and teams after the product launch.

Additional Experience

Project Manager, (AT&T Consultant), Competent Resource Staffing, Middletown, NJ

Program Manager, L-3Communications, Mobile-Vision Inc., Boonton, NJ

Project Manager, Lucent Technologies, Whippany, NJ

Project Manager (Bechtel Consultant), Artech Information Systems, Morristown, NJ

Senior Product Manager, CyberPath Inc., Piscataway, NJ

Systems Support Manager, 3Com Corporation, Holmdel NJ

Senior Marketing Engineer, 3Com Corporation, Holmdel NJ

Network Analyst, General Electric Corporation, Princeton NJ

Technical Service Engineer, Telsource Corporation, Lincoln Park NJ

Education

Bachelor of Engineering, Electrical Engineering, Stevens Institute of Technology, Hoboken, NJ

Advanced Router Software Configuration, Cisco Systems Corporation, Morristown, NJ

Router Software Configuration, Cisco Systems Corporation, Princeton, NJ

Certification

CSM (Scrum Master Certification), 12/2020.

Agile Product Owner, 10/2020

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