Switch Board Operator/ Appointment Specialist March 23, 2023 – present

Neon Medical Center

Oversee the day-to-day business operation for all patients within the medical facility while utilizing cutting-edge technologies/systems to included but not limited to information systems analysis, and execution; integration of new applications with existing information systems, maintaining data integrity; translation of strategic planning objectives into business process plans; and coordination of applications development.

Served as the primary liaison agent responsible for developing and maintaining workflow procedures while exercising a high degree of technical judgment and demonstrating expertise in planning, managing the integration of electronic medical record systems, and Voice Over Internet Protocol (VoIP) technology that allows Care Provider to see patients in a timely manner and maintain accountability of client personal private information (PPI).

Accountable for determining communication equipment requirements, conducting in-depth analysis, identifying operational constraints, and executing critical tasks that yielded 100 percent success rate for all patient interaction.

Taken proactive measures to identify and resolve critical technical challenges that could have negatively impacted or jeopardize medical facility mission readiness.

Develop and implement milestones to train and incorporate new employees to better support the medical facility workflow model.

Participate mission analysis studies of medical facility resource requirements to determine the feasibility and practicality of personnel, communication and computer networks required to execute operational goals.

Shared technical knowledge and expertise for incorporating emerging and state-of-the-art technologies and methodologies/techniques into all facets of medical facility.

Food Service June 14, 2022 – March 22, 2023

Warrensville Development Center, Warrensville Center, Cleveland, Ohio

Food Service Clerk

Demonstrated professionalism and motivation with professionals and non-professionals at all levels.

Always demonstrated a willingness to learn and apply new skills by quickly mastering technology – proficient in Microsoft Office Suite.

Extremely flexible and versatile, always exhibited the able to maintain a sense of humor under pressure.

Successful understanding in working with contract and non-contract employees in a goal focused environment.

Proven Leadership and team builder skills in training and motivating employees with a strong track record for managing top-producing teams with consistent achievement of Key Performance Indicators.

Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Food Service April 15, 2018 – March 3, 2020

Select Medical Center Cleveland, Ohio

Data Entry Clerk

Learned and practiced proactive skills to recommend alternative methods to problem solving solution while adhering to company policy and procedures guidelines when dealing with the public.

Always provided leadership when addressing customer concerns with billing related issues, including making recommendation and suggesting alternate solutions to external resources to better support the customer.

Promoted proficiency and efficiency by escalating customer concerns to management when addressing complex customer concerns, requests, inquiries and complaints in a professional manner while ensuring the matters were resolved in a timely manner.

Performs other related duties as assigned or as needed without hesitation. Always demonstrated a can do attitude and a pro-team player.

Always assisted new personnel to ensure that they got the necessary support to be confident in performing their(s) assigned tasks.

Food Service February 15, 2016 – April 14, 2018

Cleveland Metropolitan School District

Cleveland, Ohio

Food Assistant

Supported a full-service dining facility for the school system.

Performed long range planning to ensure efficient and effective provision was applied during food preparation and ensured quality meals were served to the students and staff.

Taught classes on the correct procedures on how set up menus that complied with county, state and federal school systems standards

Conduct sample surveys from students and staff to determine if menu items needed to change if there were a decline in Cafeteria attendance

Processed supply request for cafeteria

Front Desk Clerk August 16, 2012 – February 14, 2016

Mail Box Etc.

Shaker Height, Ohio

Clerk

Responsible for providing quality service while reducing cost and improve efficiencies to customer by making copies, scanning, and managing fax for customer.

Used various Courier to send documents to customers and vendors.

Answered numerous calls daily, sent and collected daily fax’s, managed master copy of all customers documentation, made labels, when needed maintained files, and shipped office files and files to the client destination.

During Covid-19, spend many long hours responding voice and email while providing consistent services to our customers.

Education May 2020

High School Diploma

Invictus High School, Cleveland, Ohio

Higher Education Training

Computer Information Processing Certificate, Cleveland Municipal School District, Office of Adult Career Technical Education Program, Cleveland, OH 2006

Microsoft Office, WMS, Windows XP, Word, Excel, PowerPoint, Access, Word

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