CARMIEL HERRON

Antioch, TN ***** 615-***-**** ad2v1h@r.postjobfree.com PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help a team achieve company goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

● Paperwork Processing

● Data Collection

● Data Entry

● Problem Resolution

● Problem-Solving Abilities

● Multi-Line Phone Talent

● Active Listening

● Documentation

● Ordering Processing

● Customer Service

● Customers Relations

● Call Center Operations

WORK HISTORY

Customer Service Representative IV, 11/1990 - 11/2023 Comdata/Fleetcor – Nashville, TN

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Updated account information to maintain customer records.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services, and company information.

• Processed customer service orders promptly to increase customer satisfaction.

• Provided primary customer support to internal and external customers.

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Handled customer inquiries and suggestions courteously and professionally.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times. Auto Claims/Auto Dispatching, 08/1993 - 07/2013

Travelers Insurance – Franklin, Tn

• Managed workload and priorities to meet claims processing meet deadlines.

• Followed up with customers on unresolved issues.

• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.

• Prepared insurance claim forms or related documents and reviewed for completeness. • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards. EDUCATION

No Degree: Sociology

Tennessee State University - Nashville, TN

High School Diploma: 05/1987

Glencliff High School - Nashville, TN

REFERENCES

Peggy Fults 615-***-****

Nickie Henning 615-***-****

If more references are needed will be provided.