Property Manager Regional

Charles W. Miller, CAM, CAPS

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678-***-**** Dallas, TX

RVP/Regional Property Manager

Intuitive and accomplished leader with substantial experience in overseeing multi-site residential property portfolios regionally to drive revenue growth and maximize occupancy rates.

Distinguished for conducting routine property inspections, reviewing reports, and ensuring stringent compliance with defined rules and regulations. Repeated success in spearheading property turnover processes, determining property maintenance requirements, resolving tenants’ issues, and developing leasing/marketing initiatives for different properties. Experienced in optimizing budget performance, precise cash projections, and comprehensive fiscal management. Proven expertise in optimizing property performance, maximizing asset value, and minimizing expenses through strategic property management practices. Instrumental in mentoring high-performing teams, fostering tenant relationships, and collaborating with key stakeholders and vendors to align property strategies with broader business objectives.

AREAS OF EXPERTISE

●Property Operations Management

●Strategic Planning & Execution

●Market Research & Analysis

●Customer Satisfaction & Retention

●Revenue Generation

●Assets & Resource Management

●Regulatory Compliance

●Vendor & Supplier Relations

●Budgeting & Forecasting

●Property Acquisitions & Disposition

●Financial Planning & Analysis

●Team Building & Leadership

ACCOMPLISHMENTS

●Secured cash bonus of $15K for achieving best improvement in economic occupancy.

●Optimized collections and reduced property delinquency to ~$15K by deploying strategic 90-day action plans.

●Expanded monthly revenue for portfolio by $210K by introducing and managing revenue improvement program.

●Raised apartment ratings from 1 to 3.3 stars, emphasizing strong reputation management & resident retention programs.

●Increased traffic and achieved portfolio average occupancy of 92% by executing 90-day marketing plan and conducting in-depth analysis of markets, competitors, and online marketing Ad performance.

PROFESSIONAL EXPERIENCE

Emerge Living, Dallas, TX 2022 – 2023

Regional Property Manager

Spearheaded day-to-day operations and led account management growth initiatives for nine Class B/C properties involving 1,900 units. Created and managed annual operating and capital renovation budgets. Determined issues with underperforming real estate by utilizing strategic insights aimed at optimizing asset performance into revenue earners. Administered leasing, maintenance, and contract renewals. Provided training to managers, driving their professional development.

●Reduced delinquent accounts by implementation of effective policies and collection processes.

●Achieved 20.5% surge in occupancy rates, revenue by ~15.5%, and 17% decrease in expenses.

●Boosted productivity by administering regular onsite property inspections and mentoring property managers.

●Increased portfolio average occupancy by 10%, and augmented collections by 8%.

●Improved physical & economic occupancy by creating/executing strategies and building team of property managers.

Wehner Multifamily, Dallas, TX 2019 – 2022

Senior Regional Property Manager

Led management and operation of portfolio of properties, ensuring optimal performance and profitability. Developed and deployed comprehensive property marketing strategies to maximize occupancy rates and reduce vacancy time. Conducted regular property inspections to assess maintenance and repair needs and implemented corrective actions to maintain property aesthetics and functionality. Established and nurtured enduring relationships with tenants, addressing concerns and resolving issues to enhance tenant satisfaction.

●Achieved ROI of over $2M through stabilization and optimal performance of two assets.

●Spearheaded growth initiatives for portfolio of six Class B properties, consisting of 1.5K units.

●Accomplished 10.5% surge in occupancy rates, generated 12.5% revenue, and minimized expenses by 22%.

Odin Properties LP, Dallas, TX / Philadelphia, PA 2018 – 2019

Regional Property Manager

Developed and revamped struggling and underestimated real estate properties, transforming them into valuable assets. Led day-to-day operations for portfolio of five Class-B/C properties with 1,015 units to boost profitability. Supervised routine property maintenance tasks and executed leasing, renewals, and achievement of NOI goals. Administered in-depth property inspections on weekly basis to ensure quality standards and control.

●Attained 22.5% increase in occupancy rate, 18.7% growth in revenue, and 26% decrease in expenses.

●Enhanced productivity by organizing and conducting regular training and professional development sessions for staff and indirect reports.

Wehner Multifamily LLC, Dallas, TX 2015 – 2018

Senior Community Manager

Oversaw property management operations and directed maintenance teams for 404 units, including Class C property with 244 units and Class C property with 160 units. Shaped and executed HR strategies, including recruiting staff to enhance team performance. Improved overall efficiency by providing comprehensive training and mentorship to employees. Created and managed workflow schedules to meet needs of community. Ensured financial stability of properties through development and implementation of annual budgets and financial forecasts. Monitored financial performance of properties and generated detailed reports for executive teams.

●Accomplished ad maintained more than 99% occupancy rate during transition sale of properties.

●Increased and exceeded monthly revenue from $181K to $266K through effective marketing initiatives.

●Reduced delinquent account balances from $159K to $12K in just 120 days through strategic planning.

ADDITIONAL EXPERIENCE

Regional Property Manager Monticello Asset Management Co., Dallas, TX

Senior Property Manager/Community Director/Property Manager Dallas, Atlanta, Houston

EDUCATION

Communications Paul Quinn College, Dallas, TX / Eastfield Junior College, Mesquite, TX

LICENSES & CERTIFICATIONS

Certified Apartment Property Supervisor Designation (CAPS), National Apartment Association, 2015

Certified Apartment Manager (CAM) Atlanta Apartment Association, 2007

Certified Trainer Onesite RealPage, 2006

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