TARICE L. SAMPSON

Dallas, TX ***** 469-***-**** ad2v03@r.postjobfree.com

Professional Summary

Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Organization and Attention to Detail

Caring and Responsible

Communication and Cooperation

Childcare Regulations

Strong Work Ethic and Dependable

Customer Satisfaction

Maintaining Safe Environment

Work History

Home Daycare Provider 02/2017 to 05/2019

Sampson Home Daycare – Balch Springs, TX

Maintained safe play environment by emphasizing and maintaining cleanliness and organization.

Maintained effective schedule balance between rest periods, active play and instruction. Met with parents about daily activities, positive developments and issues. Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs. Assistant Manager 08/2012 to 09/2017

Fallas Paredes Discount Stores – Dallas, TX

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Shift Supervisor 08/2004 to 03/2012

CVS Pharmacy – Richardson, TX

Completed store opening and closing procedures and balanced tills. Responded to and resolved customer questions and concerns. Helped store management meet standards of service and quality in daily operations. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Customer Service Representative 09/2002 to 09/2004 Espeed – Garland, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Collections Representative 02/2000 to 08/2002

GC Services – Dallas, TX

Negotiated to collect balance in full.

Processed payments and contracts on accounts.

Counseled debtors on payment options and arranged installment agreements. Resolved challenging situations with friendly but firm strategies. Recorded all information regarding financial status of customers. Handled Number outbound and inbound calls daily with goal of collecting owed debt. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Worked in call center environment handling manual and automatically dialed outbound calls. Education

Diploma 05/1997

North Mesquite High School - Mesquite, TX

10-key by touch

Type 50 wpm