Customer Service Operations Manager

PATRICIA SIMMONS

Helena, MT *****

1-406-***-****

************@***.***

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills

·Staff Training

·Staff Management

·Decision Making

·Policies and Procedures Implementation

·Customer Service

·Maintaining Compliance

·Problem-Solving

·Inventory Management

·Operations Monitoring

·Team Leadership

·Staff Training and Development

·Employee Motivation

Experience

March 2020 - October 2022

CVS Pharmacy - Helena, MT

Operations Manager

·Delivered positive customer experiences by implementing effective quality assurance practices.

·Addressed customer concerns with suitable solutions.

·Presented performance and productivity reports to supervisors.

·Oversaw financial management, budget management, accounting and payroll activities.

·Tracked and replenished inventory to maintain par levels.

·Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

·Enforced federal, state, local and company rules for safety and operations.

·Published customer satisfaction results from feedback forms and correspondence.

·Guided employees on understanding and meeting changing customer needs and expectations.

·Resolved challenges associated with company websites, vendors and telecoms.

May 2019 - January 2020

Mountain View Co-Op - Helena, MT

Kitchen Supervisor

·Oversaw food preparation, production and presentation according to quality standards.

·Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

·Investigated and resolved complaints regarding food quality, service or accommodations.

·Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

·Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

·Managed kitchen staff team and assigned tasks for various stages of food production.

·Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

·Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

August 2006 - December 2018

CVS Pharmacy - Helena, MT

Operations Manager

·Delivered positive customer experiences by implementing effective quality assurance practices.

·Addressed customer concerns with suitable solutions.

·Oversaw financial management, budget management, accounting and payroll activities.

·Tracked and replenished inventory to maintain par levels.

·Enforced federal, state, local and company rules for safety and operations.

·Implemented policies and standard operating procedures and managed quality, customer service and logistics.

·Guided employees on understanding and meeting changing customer needs and expectations.

Education and Training

June 1979

Capital High School Helena, MT

High School Diploma

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