PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service

delivery and proven multitasking abilities. To seek and maintain full- time position that offers professional challenges. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team- oriented, dependable and performance-driven. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Sales Closer, 12/2022 - 04/2023

T Mobile - Think Direct Marketing Group, Clearwater, FL Customer Care Specialist, 02/2022 - 09/2022

Aston Carter / Franklin Energy, Charlotte, NC

Kings Mountain, United States

28086

980-***-****

ad2uy6@r.postjobfree.com

SKILLS

MARYJANE

DIMARCO

Increased sales by offering advice on purchases and promoting additional products.

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Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

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Achieved monthly sales goals by promoting product benefits and enrolling new clients.

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Retained excellent client satisfaction ratings through outstanding service delivery.

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• Adherence to scheduled breaks and call times.

Provided customers with detailed information on company products, services and materials.

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• Scheduled technician repair appointments at customer request. Provided detailed information about available services and requirements.

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Established rapport with callers to build loyalty and support retention goals.

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Entered daily data in computer systems and documented office activities.

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• Managed over 80 calls per day,

• Inbound and outbound calling

• Creative problem solving

• Quality assurance

• Data Entry and Maintenance

• Efficient and Detail-Oriented

• Consultative Selling Techniques

• Billing Systems and Software

• Billing Data Verification

• Discrepancy Resolution

• Collection Practices

Account and Ledger

Reconciliations

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• Fact-Checking Skills

• Billing Dispute Resolution

Customer Service Representative, 01/2021 - 11/2021 Logistics Health Incorporated

Licensed Health and Accident Producer/Insurance Agent, 07/2019 - 12/2020

TTEC

Sales Associate, 07/2018 - 07/2019

Spectrum

Customer Service Representative, 03/2018 - 07/2018 Alorica

Documented conversations with Veterans to track requests, problems and solutions.

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Took 50 to 80 incoming calls from Veterans and Providers to set appointments for Benefits and Compensation

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Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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Provided primary customer support to internal and external customers.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.

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Processed changes in insurance policies and periodically reassessed client needs.

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Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.

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• Calculated premiums and established payment methods. Assisted members to enhance current plans with supplemental benefits to boost sales.

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• Closed 95 percent of all sales with positive outcome. Sold various products by explaining unique features and educating customers on proper application.

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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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Offered product and service consultations and employed upselling techniques.

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Built trusting relationships with customers by making personal connections.

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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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Educated customers on special pricing opportunities and company offerings.

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Documented conversations with customers to track requests, problems and solutions.

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Asked probing questions to determine service needs and accurately input information into electronic systems.

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Pharmacy Claims Assistant, 11/2016 - 03/2018

Alorica

Parts Manager, 06/2014 - 11/2016

Fatboyz Choppers

Owner/Operator, 03/2006 - 06/2014

Downtown Cycles

Developed community reputation through commitment to customer satisfaction and strong client relationships

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• Opened, sorted and monitored claims.

• Created case files, professional correspondence and claims notices. Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

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Researched claims and resolution while managing appropriations of customer needs Intermediary between pharmacy and medical records

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Retained strong medical terminology understanding in effort to better comprehend procedures.

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Maintained excellent attendance record, consistently arriving to work on time

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Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

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Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.

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Created and organized customer and vendor files Receiving, processing and ordering of all inventory Manage all fiscal responsibilities including payroll Logging and tracking all inventory Designed and set up store displays and parts room

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Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.

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• Increased Sales by 25 percent.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

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Developed business and marketing plans and prepared monthly financial reports.

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Set pricing structures according to market analytics and emerging trends.

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Lead startup and opening of business and provided business development, creation of operational procedures and workflow planning.

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Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.

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Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

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Hosted fundraising events for various charities to boost brand awareness and community engagement.

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• Managed day-to-day business operations

EDUCATION

Some College (No Degree), Paralegal Studies

Phillips Juniior College - Mobile AL

Medical Billing And Coding, 07/2022

Fayetteville Technical Community College - Fayetteville, NC High School Diploma, 06/1985

Indian River High School - Chesapeake, VA

ADDITIONAL INFORMATION

Professional References

- Freddie Goodman Business Owner 251-***-****

- Matthew Smith Previous Supervisor 864-***-****

-Sherian Foster Previous Supervisor 803-***-****

• Dean's List Honoree

• Honor Roll

• 4.0 GPA

Contact this candidate