Sengsirivanh (Johnny) Souvannarath

** ****** ***** **** #*** Mobile: 415-***-****

San Francisco, CA 94104

ad2uy3@r.postjobfree.com

OBJECTIVE: I’m interested to apply in Front Desk Agent Position. SPECIAL SKILLS:

• Experienced in Microsoft Office including Word, Excel, Access, Power Point.

• Unparalleled customer service and outstanding reception.

• Accurate typing (70 WPM) and 10-key (12,000 KPH).

• Opera Cloud, Opera Edge, GXP, Chat, Marriott Brands.

• Expert in processing incoming and outgoing mails.

• Proactive, Responsible, Attentive to time Management.

• Fluent in Laos, and Thai Language.

PROFESSIONAL EXPERIENCE

Fog Harbor Fish House September 2023 - Current

Host San Francisco, CA

Greeted guest reservations, made reservations, sat with the guest, set up the table for 8 or more guest groups, answering incoming calls, call and following up with the guests. Keep the podium clean, open set up, and closing the restaurant lock all doors. Help busser to buss the table, collecting all the menus and sorting out. BEI HOTEL December 2022 – July 2023

Night Auditor San Francisco, CA

Greetings, check in and check out guests, cash handling, reporting all guest's concern, answering all questions guests may have. process all payments from the guests. Answer incoming calls, knowledge of Marriott brands, and Elite levels, verify all documents, keep work area clean and lobby clear. Multi-task, drop all cash payments, assist the valet with the payment and verify. print out the night audit reports, assist Front Desk Manager, Operation Manager, and GM, send out all the emails, to managers department, and valet managers. Fast learner, self-starter, storage guests' luggage's, arranging the transportation for the guests. I always keep myself open mind for learning something new, and I love to see all guests happy and make sure all guests feel welcome. OPERA CLOUD systems.

Adagio Autograph Collection April 2022

Night Auditor/ GSA San Francisco, CA

• Greetings, check in and check out guest's, cash handling, reporting s all guest's concern, answering all questions guests may have. process all payments from the guests. answer incoming calls, knowledge of Marriott brands, and Elite levels, verify all documents, keep work area clean and lobby clear. Multi-tasks, drop all cash payments, assist the valet with the payment and verify. print out the night audit reports, assist Front Desk Manager, Operation Manager, and GM, send out all the emails, to managers department, and valet managers. Fast learner, self-starter, storage guests' luggage's arranging the transportation for the guests. I always keep myself open mind for learning something new, and I love to see all guests happy and make sure all guests are feeling welcome. GXP, OPERA, Chat, etc... Hilton Parc55 Feb. 2019 - Current

Security Officer San Francisco, CA

• Greeting, Base to Monitor all Cameras inside and outside the building, make sure all the guests are safe while staying at the Hotel. Perimeter check every hour, take calls from the base to assist the guests, well fare check on DND if 2 days or more.

• Safe access for the guests and housekeeping, rotation on the duties from floor to floor, check all the stairwells, access loading dock for delivery or departure.

• Pick up Lost & Found items, entering to I-trek.

• Log item into Security System and give it to Supervisor to put it inside the safe for the guests to recovery. Area Secure all the Guests floor from 32nd down to 5th floors.

• Take all incidents, accidents, missing items report from the guest, assist the employee injury report, call Nurse hot line for further instructions. Returning item to the guest, check I.D. or passport to make sure they are matched.

• Reporting any Specious person to the Security Base. Inn On Broadway / Nob Hill Motor Inn July 2018 – May 2019 Front Desk Agent/Night Audit San Francisco, CA

• Greeting, check in and Check Out, Cash Handling, OPERA System, Check email, print out the reservations, Input the reservation into Opera system. Pre-Authorized arrival credit card, check the arrivals, and made cancellation. Answering all incoming calls and making the new reservation via walk-in or by telephone. Set up the transportation for the guest either from Hotel to Airport or Airport to Hotel.

• Walk and check the hotel property 3-4 times, answering all types of questions guests may ask. Run the Night Audit, print out the reports, and send Night Audit Reports to Managements. Trouble shooting hotel equipment's, such as T.V. and Devices, Problem Solving and keep the lobby clean and clear.

HTL-587 Ascend Hotel Collection Aug. 2017 – July 2018 Front Desk Agent/ Concierge San Francisco, CA

• Greeting, Check In and Check Out, Cash Handling, CHOICES System, Check email, print out the reservations, Input the reservation into Opera system. Pre-Authorized arrival credit card, check the arrivals, and made cancellation. Answering all incoming calls and making the new reservation via walk-in or by telephone. Set up the transportation for the guest either from Hotel to Airport or Airport to Hotel.

• Walk and check the hotel property 3-4 times, answering all types of questions guests may ask. Run the Night Audit, print out the reports, and send Night Audit Reports to Managements. Trouble shooting hotel equipment, such as T.V. and Devices, Problem Solving and keep the lobby clean and clear.

Wyndham – World Mark Sept. 2015 – Aug. 2017

Guest Services Agent San Francisco, CA

• Greeting, check in and Check Out, Cash Handling, FOCUS System, Check email, print out the reservations, Input the reservation into Opera system. Pre-Authorized arrival credit card, check the arrivals, and made cancellation. Answering all incoming calls and making the new reservation via walk-in or by telephone. Set up the transportation for the guest either from Hotel to Airport or Airport to Hotel.

• Walk and check the hotel property 3-4 times, answering all types of questions guests may ask. Run the Night Audit, print out the reports, and send Night Audit Reports to Managements. Trouble shooting hotel equipment, such as T.V. and Devices, Problem Solving and keep the lobby clean and clear.

Sai Butler Services Jan. 2005 – March 2012

Food Server Manager/ Bartending San Francisco, CA

• Responsible for maintaining and Bank Deposit.

• Organized and filed bills, other personal papers.

• Cash handling, procedures and petty cash account.

• Maintained and re- stocked all office supplies, and beverages.

• Accurately handled and recorded cash transactions completed all paperwork.

• Delivered mail and packages via UPS and FEDEX.

EDUCATION

L.E.N. Business and Language Institute San Francisco, CA Entry Level Clerical with Micro-Computer Application Certificate 2011 San Francisco School Of Bartending 2012

San Diego City College 1992

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