John Valdez

Oro Valley, AZ *****

ad2uxn@r.postjobfree.com

+1-520-***-****

Dedicated and hardworking Manager able to lead and motivate retail workers to provide exceptional service every time.

Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position. U.S. ARMY COMBAT VETERAN, ( BRONZE STAR ),(Purple Heart) Motivated leader, Will take on any task. Work Experience

Operations Manager

BEDROCK SURFACES - Scottsdale, AZ

June 2020 to Present

Operations manager for Tucson area.

Store Manager

ACE HARDWARE - San Diego, CA

December 2014 to November 2019

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Resolved customer problems by investigating issues, answering questions and building rapport. Managed inventory tracking and physical inventory counts to minimize loss. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Oversaw inventory management through cycle counts, audits and shrinkage control. Oversaw POS operations and cash management to reduce errors. Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.

Diminished total by implementing effective operational improvements. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Improved store status by implementing process improvements and identifying performance gaps for corrective action.

Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Strengthened work flow productivity by hiring, managing and developing top talent. Boosted sales by cultivating customer rapport and delivering superior customer service. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Implemented succession planning by training and developing associates into leadership positions. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Leveraged ERP software to coordinate and enhance inventory delivery. Corrected operational discrepancies by developing and executing process improvements. Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.

Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Updated store pricing, signage and merchandising to promote specials, sales and discounts. Oversaw all store operations while generating in monthly sales. Assistant Store Manager

LOWES - Chico, CA

July 2009 to August 2013

Recruited and hired individuals demonstrating passion, dedication and added value to team. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Leveraged ERP software to coordinate and enhance inventory delivery. Conducted analysis to address productivity and employee needs, resulting in improved employee morale.

Encouraged professional growth and talent development in associates to increase performance in all areas.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Promoted and supported strong relationships with local community organizations in surrounding area. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Collaborated with visual merchandising team to develop strategies to drive profitability. Contributed to organizational initiative to achieve sales, budget and other targeted goals. Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.

Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Coached and developed store associates through formal and informal interactions. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Assessed, optimized and elevated operations to target current and expected demands. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Achieved or exceeded business plans on consistent basis by engaging employees in key processes. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.

Assistant Store Manager

Home Depot - Chico, CA

November 2000 to October 2009

Recruited and hired individuals demonstrating passion, dedication and added value to team. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Leveraged ERP software to coordinate and enhance inventory delivery. Conducted analysis to address productivity and employee needs, resulting in improved employee morale.

Encouraged professional growth and talent development in associates to increase performance in all areas.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Promoted and supported strong relationships with local community organizations in surrounding area. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Collaborated with visual merchandising team to develop strategies to drive profitability. Contributed to organizational initiative to achieve sales, budget and other targeted goals. Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Minimized waste by employing specific expense-tracking and cost-control strategies. Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.

Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Coached and developed store associates through formal and informal interactions. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Assessed, optimized and elevated operations to target current and expected demands. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Achieved or exceeded business plans on consistent basis by engaging employees in key processes. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.

Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.

Infantry Platoon Sergeant

U.S. ARMY E-8 Master Seargent

November 1984 to November 2006

Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.

Performed in close quarters combat in simulation and live-fire exercises, earning Awards for outstanding performance.

Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.

Spearheaded fire teams during live fire battle drills, close combat training and MOUT exercises at various locations.

Improved operations by working with team members to find workable solutions. Handled all delegated tasks.

Resolved interpersonal conflicts by listening, finding common ground and building relationships. Created agendas and communication materials for team meetings. Defined strategies and created a plan to achieve ambitious operational objectives. Contributed to development, planning and completion of project initiatives. Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Education

High School Diploma

Granite Hills High School - El Cajon, CA

June 1984

Skills

• POS systems operations (10+ years)

• Records management (10+ years)

• Stock management (10+ years)

• Records maintenance (10+ years)

• Strategic Planning (10+ years)

• Merchandising (10+ years)

• Issue resolution (10+ years)

• Creating marketing plans (10+ years)

• Customer relations (10+ years)

• Store growth planning (10+ years)

• Workforce Management (10+ years)

• Customer outreach (10+ years)

• Business Development (10+ years)

• Driving business growth (10+ years)

• Billing (10+ years)

• Building brand awareness (10+ years)

• Sales strategies (10+ years)

• Leadership development (10+ years)

• Customer Service (10+ years)

• Creating store processes (10+ years)

• Sales Techniques (10+ years)

• Managing retail build outs (10+ years)

• Recruiting (10+ years)

• Management (10+ years)

• Construction (10+ years)

• Project management (5 years)

• E-Commerce (3 years)

• Performance Management (10+ years)

• Forecasting (10+ years)

• Financial Planning

• Succession Planning (10+ years)

• Human Resources (10+ years)

• Team Management (10+ years)

• Sales Management (10+ years)

• Pricing (10+ years)

• Budgeting (10+ years)

• Emergency Management

• Management (10+ years)

• Operations Management (10+ years)

• Upselling (10+ years)

• Quality Assurance (10+ years)

• Conflict Management

• Profit & Loss

• Program Development

• Negotiation

Military Service

Branch: United States Army

Service Country: United States

Rank: E-8

November 1984 to November 2006

Contact this candidate