JANE AKPATRE

Queens, NY ***** 551-***-**** ad2ux7@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic Site Supervisor with over 5 years of experience in recovery support, customer service, and sales, combined with strong computer skills. Proficient in problem-solving, communication, client needs analysis, and data confidentiality. Skilled in leading case managers, crisis resolution, and client advocacy. Experienced in caseload management, professional collaboration, and community rehabilitation programs. Knowledgeable in cognitive behavioral and family therapy, resource acquisition for uninsured clients, client progress evaluation, case documentation, and therapeutic interventions. Adept in community outreach, program development, and conflict resolution.

SKILLS

• Recovery Support

• Customer Services

• Computer Proficiency

• Sales Expertise

• Problem-Solving Abilities

• Verbal and Written Communication

• Client Needs Assessment

• Customer Data Confidentiality

• Peer Support

• Crisis Resolution

WORK HISTORY

Supervisor, 01/2023 - Current

Urban Resource Institute – Manhattan

• I am responsible for overseeing onsite activities, including the meticulous management of staff clock-ins. This role involves the careful verification of staff identification prior to clocking them in, ensuring both operational efficiency and compliance with security protocols.

• Supervising and supporting a team of case managers which include hiring, training and evaluating staff as well as providing ongoing guidance and support

• Referring client or family to appropriate community resources to obtain support for mental or physical illness

• Monitored and evaluated client progress compared to measurable treatment and care plan goals

• Advocated for clients to resolve medical or personal crises

• Collaborated with other professionals to assess client needs

• Responsible for managing a caseload of clients, ensuring that they receive appropriate services and that their needs are being met.

Shift Supervisor, 08/2022 - 01/2023

Equiliem Staffing.

• Arranged community initiatives to build supportive networks for improved rehabilitation

• Tracked client participation in treatment services to identify attendance issues

• My role encompasses managing conflicts effectively, including initiating contact with the Serious Incident Unit and dialing 911 in emergency situations. Additionally, I am responsible for compiling detailed incident reports, ensuring accurate documentation and prompt response to critical events."

• "I am tasked with providing comprehensive assistance to clients, encompassing document support, ensuring compliance with court date appearances, and managing food resources and supplies on their behalf

Supervisor, 04/2021 - 08/2022

Project Sunshine – Manhattan

• Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy

• Assisted uninsured and under-insured patients in obtaining medications through grants and community resources

• Identified and addressed financial and emotional barriers to discharge and recovery

• Collaborated with multidisciplinary team of mental health case managers and disability workers

• Visited clients at residence for home study assessments to assist courts with custody decisions

• Counseled and prepared residents for transition to independent living. Supervisor, 01/2021 - 04/2021

Iyaho Services – Hempstead, NY

• Collaborated with community members to develop and implement service initiatives

• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing

• Managed volunteer programs focused on providing community services to underserved populations

• Participated in community events to promote services and engage with the public. EDUCATION

Bachelor of Science: Chemistry, 12/2015

University of Calabar- Nigeria

CERTIFICATIONS

• Trauma and Self Engagement Skills

• Domestic Violence Fundamentals

• Supervision and Leadership Skills

• Cyber Security

• CPR

• Understanding Homelessness

LANGUAGES

English

Full Professional

Yoruba

Professional Working

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