SHANNON TYLER

Amherst, VA *****

434-***-****

ad2ux4@r.postjobfree.com

Energetic professional with 19+ years of experience specializing in human resources, project management and organizational leadership. Focused on developing customized recruitment plans to meet a variety of requirements. Knowledgeable about documentation, measuring progress and reporting. Interviewing Skills

Talent Acquisition Strategies

Interviewing Abilities

Recruitment Strategies

Employment Record Verification

Employee Development

Management Support

Recruitment

Budget Administration

Program Analysis

Onboarding, Training, and Development

Hiring Trends and Analysis

Forecasting Employment Needs

Personnel Recruitment

Relationship Building

03/2021 to Current

PLUSH MARKETING SOLUTIONS

VA

Hiring and Recruiting Manager

Tailored recruitment strategies for 40+ different types of vacancies monthly by adjusting wording, social media paths and key websites to ensure meeting standards for prompt filling of positions. Established and communicated recruitment objectives and policies to 15+ employees weekly. Developed and managed recruitment process.

Oversaw necessary onboarding activities, background checks, digital training, hiring documentation, identification, etc. addressing questions to speed up process manage / oversee efficiency. Aided communication between candidate and hiring manager, reaching out to candidates directly. Assisted with pre-screening 200+ interviews quarterly and presenting candidate recommendations to management.

Interviewed job applicants to obtain information on work history, education or job skills. Informed job applicants of duties and responsibilities, compensation and benefits. 01/2022 to 05/2022

INFORMED DATA

Employment Verification Specialist

Sourced, qualified and conducted screening interviews with job candidates. Reviewed employment applications and job orders to match applicants with job requirements. Analyzed employment-related data and prepared reports. Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws. Provided exceptional customer service through effective telephone communication and follow-ups. Managed large volumes of daily outgoing calls while adhering to predetermined quotas. Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

08/2021 to 01/2022

J CREW CUSTOMER SERVICE AND DISTRIBUTION CENTER

Chat Support Specialist

Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures. Maintained understanding of company computer software, products and services. Answered questions from customers that came in through the company's online chat feature. Walked customers through online demonstrations to support better understanding of product features. Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.

Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.

SUMMARY

SKILLS

EXPERIENCE

Corresponded with more than 50 customers daily, effectively building outstanding skills in writing. 02/2021 to 08/2021

LYNCHBURG CITY SCHOOLS

Lynchburg, VA

Instructional Assistant

Provided classroom support throughout planned instruction and individual lessons. Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.

Delivered instruction individually or in small groups with support from instructor. Worked one-on-one with special needs students to help navigate through school challenges. Monitored students in class, hallways and cafeteria to enforce school rules. Evaluated individual student needs and assessed academic and social situations to address challenges and goals. Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.

Graded assignments and tests and documented results into filing systems. Cleaned and organized classrooms, materials and supplies. Distributed classroom materials, pencils, paper and art materials. Notified instructors of errors or problems with assignments. Graded exams, assignments and essays and recorded grades. 06/2017 to 08/2021

WINDOW WORLD

AMHERST

Administrative Coordinator

Answered over 40 phone calls daily, provided information and connected callers to appropriate personnel. Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews. Worked with finance department to file receipts and reimbursements. Resolved customer complaints or answered customers' questions. Issued work schedules, duty assignments and deadlines for office or administrative staff. Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance. Gathered, entered and updated data to maintain departmental records and databases. Maintained office supplies by checking inventory and ordering items. Made copies, sent faxes and handled all incoming and outgoing correspondence. Developed successful filing system to increase ability to retain and recover documents, reports and records. Composed and edited complex and sensitive correspondence, reports and documents. 02/2012 to 06/2016

INTERNAL MEDICINE ASSOCIATES

Patient Access Representative

Applied HIPAA privacy and security regulations while handling patient information. Verified demographics and insurance information to register patients in computer system. Organized and maintained records by updating and obtaining both personal and financial information from patients.

Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.

Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Assembled registration paperwork and placed identification bands on patient. Optimized provider time and treatment room utilization with appropriate appointment scheduling. Verified patients' insurance and payment methods during admissions or check-in processes. Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

02/2013 to 05/2016

PERIODONTAL HEALTH ASSOCIATES

VA

Scheduling Coordinator

Communicated with clients and caregivers to inform of schedule changes, cancellations or additions. Completed timely changes and updates to schedules in central scheduling system. Managed schedules of team of 10 personnel to keep shifts properly staffed. Entered information into system to update status reports. Copied and faxed important information for patient and client records. Utilized MS Office and Excel to analyze data and create spreadsheets. Provided reminder calls to clients prior to scheduled visits. Sent out frequent telephone or email reminders of scheduled meetings to participants. Gathered employee and staff data to develop monthly work schedules. Eliminated process discrepancies, implementing continuous improvements for scheduling procedures. Resolved customer complaints or answered customers' questions. COSMETOLOGY 10/2017

Sylvain Melloul International Hair Academy, Lynchburg, VA HIGH SCHOOL DIPLOMA 06/2004

Amherst County High School, Amherst, VA

ASSOCIATE OF ARTS: LIBERAL ARTS AND GENERAL STUDIES Liberty University, Lynchburg, VA

CERTIFICATION: FOUNDATION OF PROJECT MANAGEMENT

Coursera, Google Certification

EDUCATION AND TRAINING

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