Sterling e. white

Columbia, SC ***** 954-***-**** ad2uwa@r.postjobfree.com

Professional Summary

Meticulous professional with a background reflecting consistent career progression and achievement of objectives. Experience in Marketing and Sales with office management processes and procedures. Background encompasses exposure to varying areas of corporate banking. Excellent oral and written communication skills. Possesses strong analytical and problem assessment skills with a proven ability to establish and maintain company goals. Aiming to utilize expertise in a position that will utilize my experience and knowledge of marketing and sales.

Skills

Self-motivated

Management

Sales

Result Oriented

Microsoft Office

Optimization

Access

Excel

PowerPoint

Lotus Notes

Strategic

Business Implementations

Work History

Inside Sales Representative, 02/2021 to Current

Spectrum Corporation

Understanding customers' needs and identifying sales opportunities.

Communicating with customers, making outbound calls to potential customers, and following up on leads.

Keeping up with product and service information and updates.

Creating and maintaining a database of current and potential customers.

Explaining and demonstrating features of products and services.

Staying informed about competing products and services. Upselling products and services.

Researching and qualifying new leads. Closing sales and achieving sales targets.

Customer Support/Support Coordinator, 2014 to 02/2021

Verizon Wireless – Columbia, SC

Inbound Call Taker

Provided out of the box solutions to retain business.

Handled a high volume of inbound customer calls and was responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature

Provided customer service in regards to equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions

Reviewed all customer account information while on calls to identify and match customer's need with the appropriate product and / or service (e.g., upgrades, adding a line

Management Services

Assisted in providing support for fellow teammates and customer care reps via internal help chat

Took inbound supervisor escalations to service customers faster with unique resolutions that value the customers' and Verizon's interest

Conducted side-by-side call observations with New Hire representatives as a Support Coach and with tenured representatives as a point of contact in order to identify customer experience impacts

Analyzed representative performance as a New Hire Support Coach and a Point of Contact in order to improve KPIs and develop action plans based on areas of opportunities of the representatives and needs of the business

Led calibration sessions and provided feedback in order to improve performance for New Hires during daily debriefings

Identified trends and provided recommendations according to New Hire performance.

Conducted daily huddles and assisted in training sessions for New Hire employees.

Marketing/Dispatcher, 2010 to 2014

Tal Trucking Inc. – Columbia, SC

Coordinate and communicate pick up and arrival time to drivers (logistics operations)

Assist with marketing of transportation services offered to dealerships and brokers

Sales Representative, 2008 to 2009

Wyndham Vacation Resorts – Boca, Fl

Solicited call in Wyndham customers vacation packages to view Timeshares.

Solicited previous owners the chance to view other Timeshare locations.

Up-sold customers who bought the packages to our more expensive locations.

Education

B.S: Marketing

South Carolina State University (Orangeburg, SC)

Commissioned 2nd Lieutenant – United States Army

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