Customer Service General Manager

JAMES E. KEMP

**** **** *** ** ******, OH *****

Email: *************@*****.***

Phone: 330-***-****

EDUCATION:

● Bachelor of Arts in Education

● Muskingum College

● Graduated in 2007

Work Experience:

Summary: Motivated and experienced Service Worker with exceptional social skills, communication abilities, and a strong customer service background. Proactive problem-solver with a desire to support team members and address challenges. Seeking a full-time management position that leverages interpersonal skills, effective time management, and problem-solving abilities. With over a decade of managerial experience, I have a proven track record of resolving issues and enhancing customer satisfaction.

Key Achievements and Responsibilities:

Taggarts Ice Cream Parlor: Canton, OH General Manager August 2011 – Present

● Successfully managed budgets, conducted employee reviews, and oversaw training and scheduling.

● Cultivated and maintained strong relationships with customers and suppliers, fostering account development.

● Enhanced efficiency by coaching and mentoring personnel on management principles, industry best practices, company procedures, and technology systems. Mohawk Preservation: Canton, OH Lead Estimator August 2018 – August 2022

● Responsively handled emails and communicated with HUD and MCO representatives.

● Developed and submitted bids for approval, demonstrating a strong understanding of pricing and project estimation.

● Organized data effectively to generate potential job opportunities for contractors.

● Efficiently processed numerous work orders, ensuring timely completion.

● Created detailed Property Condition Reports to provide comprehensive information. Office Manager at North Canton Podiatry:

● Facilitated day-to-day operations of a private practice, ensuring smooth workflow.

● Collaborated closely with the podiatrist to manage insurance coverage, prior authorizations, referrals, eligibility, and benefits.

● Delegated tasks to medical assistants and the team to ensure exceptional patient care.

● Implemented new policies to optimize efficiency and streamline workflow.

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