Mark Cothern

Chattanooga, TN ***** • 478-***-**** • ad2uvb@r.postjobfree.com

Professional Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Accomplishments

Established a customer base of 100+ accounts for newly created division. Managed a portfolio of 100+ accounts providing for $1.2 million in sales. Named "Employee of the Month" multiple times

Used Microsoft Excel to develop sales tracking and customer scheduling spreadsheets. Skills

Client Relationship Management

Sales Initiatives

Time Management

Team Leadership

Payment Processing

Client Relationship-Building

Account Management

Promotional Events

Meeting Sales Goals

Work History

Lead Sales Representative, 04/2018 to Current

Assemblers Int'l – Chattanooga

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Contributed to event marketing, sales and brand promotion. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Developed, maintained and utilized diverse client base. Recorded accurate and efficient records in customer database. Stayed current on company offerings and industry trends. Trained, coached, and mentored new sales associates for maximum performance. Replenishment Associate, 09/2017 to 03/2018

Michael's Arts & Crafts Store – Chattanooga

Constructed pallets for sales floor and moved items safely using pallet jacks. Added price tags, adjusted signage and built cardboard kits. Added inventory to shelves, racks, bins and displays according to restocking procedures. Pulled merchandise from inventory storage and documented quantities to maintain accuracy. Kept work areas neat, clean and free from debris.

Maintained store assets with effective loss prevention strategies. Stocked shelves, racks and cases with new or transferred merchandise. Interacted with guests in friendly and knowledgeable way. Greeted store customers and discussed needs.

Greeted customers and directed to requested products. Labeled products, rotated stock and fronted merchandise for appealing display. Customer Service Representative, 05/2015 to 07/2017 YKK AP America – Macon, GA

Processed customer service orders promptly to increase customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Responded to customer requests for products, services, and company information. Special Events Coordinator, 03/2008 to 08/2015

Bass Pro Shops Outdoor World – Macon, GA

Managed administrative logistics of events planning, event booking, and event promotions. Designed and implemented efforts to publicize events and promote sponsorships. Coordinated schedules and timelines for events.

Arranged project timelines to avoid critical shortages in staff, resources or events spaces. Hired, trained and supervised volunteers and support staff required for events. Staffed events by maintaining roster of available personnel and reliable service providers. Managed event logistics and operations.

Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds. Sales Coordinator, 04/1999 to 07/2008

Carnival Cruise Lines – Miami, FL

Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.

Compiled client profiles and entered information into operating system. Maintained long-term relationships with high net-worth clients. Streamlined training processes for orders, tracking, expense recording, credit cards and sale protocols to increase employee productivity and enhance sales. Presented cruise line during retail trade shows to increase market share and make connections with potential customers.

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Verified timekeeping records and handled any discrepancies with employees. Processed new hire paperwork and documents.

Maintained payroll information by calculating, collecting, and entering data. Updated employee files with new details such as changes in address or salary levels. Issued paychecks on designated pay dates to avoid employee dissatisfaction. Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.

Maintained employee privacy and protected payroll operations by keeping all information confidential.

Processed timecards and payroll data for team of employees. Tracked employee vacation, sick and personal time. Processed employee termination paperwork at direction of supervisory staff. Updated and maintained employee attendance records. Assisted with creating employee handbooks and manuals. Marketing Coordinator, 09/1987 to 07/1999

The Rouse Company – Miami, FL

Planned and executed internal and external marketing events. Boosted brand awareness with target customer demographics with social, print, and email campaigns.

Created engaging brochures and flyers to use for promotional materials and distribution. Collaborated with cross-functional teams to establish successful execution of projects and campaigns.

Developed and executed marketing plans for trade shows and other events to increase brand awareness.

Tracked and reported on marketing campaign responses. Developed and tracked performance indicators to measure results of marketing campaigns. Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.

Wrote and distributed press releases to increase brand visibility. Created and managed weekly special events programs, simultaneously at two different shopping centers.

Wrote three newsletters per month, in addition to numerous articles for the company newsletter.

Supervised in-house promotion crew.

Solicited sponsors for key events.

Wrote grant proposals for company Arts in the Marketplace program. Kept all in-house collateral (signage, food court tent cards, etc.) current. Managed print ad campaign in weekly Miami Herald tabloid inserts. Education

Bachelor of Science: Mass Communications, 05/1987

Georgia Southern University - Statesboro, GA

MINOR

Music Education

Phi Mu Alpha Sinfonia Officer/Member

Opera Theatre Performer/Production Supervisor

Yearbook Editor (Reflector 1985)

Southern Pride Marching Band, 1982 - 1985

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