Kelly Matthews

CLAIMS SPECIALIST

Puyallup, WA 360-***-**** ad2uv5@r.postjobfree.com

Summary

Results-driven professional with dual expertise as an Auto Claims Specialist and a Property Manager/Administrative Assistant. In the role of an Auto Claims Adjuster Specialist, I managed automobile claims comprehensively, handling liability decisions, managing Attorney correspondence, and ensuring prompt client resolutions. Proficient in scheduling repairs and rentals, submitting payments, and transferring files to relevant departments, all while delivering exceptional customer service with empathy and compassion. Simultaneously, I have excelled as a Property Manager/Administrative Assistant at LHITC, where my focus revolves around fostering a positive atmosphere, ensuring customer satisfaction, and optimizing overall company performance. In this capacity, I actively seek challenging opportunities in property management/administration, with an emphasis on continuous professional growth. Experience

Auto Claims Specialist Geico Renton, WA

Effectively addressed client concerns via inbound and outbound calls, serving as a bridge between departments, maintaining thorough documentation, ensuring compliance with multi-state regulations, conducting interviews, providing liability assessments and guidance, and adeptly multitasking to manage a diverse set of responsibilities. Communitry Management Tax Credit Communities HNN & Associates Bellevue, WA On-site accomplishments included elevating occupancy rates from 75% to 100% within a 6-month timeframe. Over a span of 4 years, I successfully revitalized underperforming units, resulting in increased rental revenue. Efficiently coordinated cost-effective in-house renovations, minimizing expenses for property owners. In addition to my daily management duties, I effectively managed collections for entire portfolios. Administrative Assistant Park Place Management Gig Harbor, WA Contributed to the daily operations of a portfolio comprising 11 sites, totaling approximately 1500 units. I played a pivotal role in screening, interviewing, training, and mentoring new employees, as well as handling terminations. Moreover, I executed critical functions related to business and employee affairs for corporate events, and I meticulously processed all incoming accounts payable and managed move-ins and outs to ensure accuracy. Assistant Community Manager Tax Credit Mission Rock Seattle, WA Property Manager Neiders Company Seattle, WA

Property Manager Income Property Services Walnut Creek, CA Education

Solano Community College ECE Suisun, CA

Tacoma Community College Certified Nursing Assistant Tacoma, WA Highlights

Leadership Liability Resolution Onsite Software and Yardi

De-escalation

Policy Coverage Investigation Microsoft Office Customer service Internal and external

relations management

Written and verbal

communication

Resident and

employee retention

Knowledge of leasing and

market conditions