Customer Service Front Office
Resume:
Katherine Gladstone
*************@*****.***
Summary A motivated and personable front office coordinator with a proven track record of upselling cosmetic services and products. A published author and speaker with excellent communication and customer service skills. Seeking to leverage my experience and passion for the beauty industry into a medical/cosmetic sales role.
Skills
Product knowledge: Familiar with various cosmetic surgery, aesthetic services and products, such as Botox, fillers, breast augmentation, liposuction, etc.
Communication: Able to communicate effectively with customers, colleagues, and management, both verbally and in writing. Published author and exceptional public speaker.
Sales: Skilled at identifying customer needs, presenting solutions, negotiating contracts, closing deals, and following up. Experienced in upselling products and services to increase revenue and customer satisfaction.
Customer service: Proficient at providing friendly, courteous, and professional service to customers. Able to handle customer complaints and issues with empathy and tact.
Computer: Proficient in Microsoft Office, Google Suite, Advanced MD, etc.
Experience
JC Plastic Surgery of Atlanta (2020-Present)
Patient Care Coordinator
Responsibilities:
Greet and check in and check out patients
Schedule and process new consultations
Manage patient charts and records
Fill out patient disability and FMLA paperwork
Turn over treatment rooms
Educate patients on services and products
Sell products, services, and package deals/specials to patients
Achievements:
Increased sales revenue by upselling cosmetic services and products to potential and existing patients
Received positive feedback from customers and management for providing exceptional service and professionalism
YKK U.S.A. (2019-2020)
Receptionist
Responsibilities:
Answer and route phone calls promptly and professionally
Greet and direct guests to appropriate locations or departments
Maintain calendars/schedules for office personnel
Prepare packages for pickup
Assist customer service and accounting department
Coordinate conference room schedules and food orders
Achievements:
Enhanced office efficiency by handling multiple tasks and prioritizing deadlines
Demonstrated initiative and problem-solving skills by resolving customer inquiries and issues
PAMPA Pediatrics (2016-2019)
Secretary
Responsibilities:
Answer multi-line phones
Schedule appointments for patients
Take prescription renewal requests
Take messages for doctors and nurses
Filing reports, messages, prescriptions, etc. in charts
Check in patients
Communicate with doctors and staff at other practices
Handling of medical record requests
Opening and closing of facility as assigned
Achievements:
Improved overall customer satisfaction by enhancing customer service
Anticipated needs of staff and patients which increased office productivity
Haskin and Associates, LLC (2011-2015)
Legal Assistant
Responsibilities:
Answer office calls and schedule appointments
Managing client files
Filing with courts
Communications with courts and clients
Drafting letters and correspondence
Drafting legal documents
Time keeping and billing
Proficient in online filing system for Federal Court
Education
2011 Kennesaw State University
2004 North Georgia College and State University
2002 Boys Town High School (National Honors)
Honor and Activities
National Honors Society
Key Staff Excellence in Journalism Award Omaha World Herald
Published Author of Book ‘Undeniable God’
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