Katherine Gladstone

ad2uv1@r.postjobfree.com

404-***-****

Summary A motivated and personable front office coordinator with a proven track record of upselling cosmetic services and products. A published author and speaker with excellent communication and customer service skills. Seeking to leverage my experience and passion for the beauty industry into a medical/cosmetic sales role.

Skills

Product knowledge: Familiar with various cosmetic surgery, aesthetic services and products, such as Botox, fillers, breast augmentation, liposuction, etc.

Communication: Able to communicate effectively with customers, colleagues, and management, both verbally and in writing. Published author and exceptional public speaker.

Sales: Skilled at identifying customer needs, presenting solutions, negotiating contracts, closing deals, and following up. Experienced in upselling products and services to increase revenue and customer satisfaction.

Customer service: Proficient at providing friendly, courteous, and professional service to customers. Able to handle customer complaints and issues with empathy and tact.

Computer: Proficient in Microsoft Office, Google Suite, Advanced MD, etc.

Experience

JC Plastic Surgery of Atlanta (2020-Present)

Patient Care Coordinator

Responsibilities:

Greet and check in and check out patients

Schedule and process new consultations

Manage patient charts and records

Fill out patient disability and FMLA paperwork

Turn over treatment rooms

Educate patients on services and products

Sell products, services, and package deals/specials to patients

Achievements:

Increased sales revenue by upselling cosmetic services and products to potential and existing patients

Received positive feedback from customers and management for providing exceptional service and professionalism

YKK U.S.A. (2019-2020)

Receptionist

Responsibilities:

Answer and route phone calls promptly and professionally

Greet and direct guests to appropriate locations or departments

Maintain calendars/schedules for office personnel

Prepare packages for pickup

Assist customer service and accounting department

Coordinate conference room schedules and food orders

Achievements:

Enhanced office efficiency by handling multiple tasks and prioritizing deadlines

Demonstrated initiative and problem-solving skills by resolving customer inquiries and issues

PAMPA Pediatrics (2016-2019)

Secretary

Responsibilities:

Answer multi-line phones

Schedule appointments for patients

Take prescription renewal requests

Take messages for doctors and nurses

Filing reports, messages, prescriptions, etc. in charts

Check in patients

Communicate with doctors and staff at other practices

Handling of medical record requests

Opening and closing of facility as assigned

Achievements:

Improved overall customer satisfaction by enhancing customer service

Anticipated needs of staff and patients which increased office productivity

Haskin and Associates, LLC (2011-2015)

Legal Assistant

Responsibilities:

Answer office calls and schedule appointments

Managing client files

Filing with courts

Communications with courts and clients

Drafting letters and correspondence

Drafting legal documents

Time keeping and billing

Proficient in online filing system for Federal Court

Education

2011 Kennesaw State University

2004 North Georgia College and State University

2002 Boys Town High School (National Honors)

Honor and Activities

National Honors Society

Key Staff Excellence in Journalism Award Omaha World Herald

Published Author of Book ‘Undeniable God’

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