Karla Escobar

**** ********* ***

Simi Valley, CA 93065

Cell. Phone 805-***-****

OBJECTIVE:

A position were my Customer Service skills can be used to further the goals and mission statement of my employer by offering my expertise and utilizing my experience and proven skills.

QUALIFICATIONS SUMMARY:

● Proficient in the following Programs: MS Windows XP, MS Office Applications, Outlook, Word, Ten Key by touch, AS400

● Self-motivated, Detail Oriented

● Problem solving and process improvement

● Fluent in English and Spanish

● Team Player

● Able to motivate peers to reach goals

● Goal oriented

● Coached incoming

EDUCATION:

2005-2006: Glendale Career College, Glendale, CA.

EXPERIENCE

2007- 2012 Bank of America Simi Valley, CA

SR. Mail Processor

● Processed incoming Foreclosure and Bankruptcy Correspondence, Courier Mail, Send documents to CIWI for Imaging into Iportal, Data Entry, AS 400, EPW, Homesaver, Create Spreadsheets for Daily Reports, Sort HOA's Superlien and Non-Superliens to the appropiate queue, Assist manager training new associates. Processed Modification Loan documents, HRD, Homebase. 2005-2007 Royal Staffing Westlake Village,CA

Customer Service Representative

● Provide hard-copy proofs of delivery requested by Microsoft and Sony, submit claims for clients, Track FedEx packages, Data Entry. 2003-2005 Countrywide Simi Valley, CA

Document Preparation Coordinator

● Open and classified home policies by lenders, Quality control, Data Entry, Scan documents on Kodak 1830 and 3520 scanners.