Service Center Hr
Resume:
Employees, Managers and HR Professionals should always contact the HR Service
Center with questions that cannot be resolved in self–service. The center offers “over– the–shoulder” support of transactions when the user cannot access a computer or mobile device.
Contact Channels include:
• Web Chat, Online service request and Telephone
• If calls need support in a supported language*, the service center representative will engage the Language Line to provide assistance
HR Service Center
HR Service Center Channel Availability
Web chat Best when immediate navigational
support is needed
Available during service center
hours below
Online service
request
Available when the center is closed
and/or the question is not urgent
Available 24/7 to Employees,
Managers and HR
Telephone If you run into issues or get stuck,
just call
See details by center
• AMENA
• LATAM
• ESSA
• US & Canada
Supported languages include: Arabic, Chinese (Simplified), English, French (Canadian), French (France), Polish, Portuguese (Brazilian), Russian, Spanish (Mexican), Turkish Arabic
Chinese
(Simplified)
Español
Canadian
Français
French
Français
Polish
Portuguese
(Brazilian)
Russian Türkçe English
Last updated: September 16, 2019
AMENA
OPEN: Sunday – Friday / Support offered in English & Arabic Country Phone Number Hours of Operation
Australia
In Office : 8880
Direct: 1300–132066
3:30pm – 12:00am AEST
Bahrain +1–646–254–3470 (USA) 8:30am – 5:00pm AST
Bangladesh
1-800-***-**** (Toll free)
Press 2 for the HR Service Center
11:30am – 8:00pm BST
China
800–820–2252 (Same number in office and direct) 1:30pm – 10:00pm CST Dubai (UAE)
Ext 207 Dubai Offices (Emaar Square)
425–3707 (from Landline)
04–425–3707 (from mobile devices)
9:30am – 6:00pm GST
Egypt
1900 – from Landline
51900 – from DECT Phone (for wireless devices)
002 02 26731900
7:30am – 4:00pm EEST / Cairo Local Time
Hong Kong (852) 2839–0315 1:30pm – 10pm HKT
India
1-800-***-**** (Toll free)
Press 1 for the HR Service Center
11:00am – 7:30pm IST
Indonesia 1-646–254–3470 (USA) 12:30pm – 9pm WIB
Japan 1-646–254–3470 (USA) 2:30pm – 11pm JST
Jordan
Ext 81001
0800 22 1 99
8:30am – 5:00pm AST
Korea 1–646–254–3470 (USA) 2:30pm – 11pm KST
AMENA
OPEN: Sunday – Friday / Support offered in English & Arabic Country Phone Number Hours of Operation
Lebanon
In office: ext 590
Outside of office: 01 762 590
8:30pm – 5:00pm EEST
Malaysia 1-646–254–3470 (USA) 1:30pm – 10pm MYT
New Zealand
In Office 8880
Direct: 0800–000–133
5:30 pm to 2:00 am NZST
Nigeria 1–646–254–3470 (USA) 6:30am – 3:00pm WAT
Pakistan 1-646–254–3470 (USA) 10:30am – 7pm PKT
Saudi Arabia
Toll free 800-***-****
Beverage Ext 1001 or Foods Ext *320
8:30am – 5:00pm AST
Singapore (1) 646–254–3470 (USA) 1:30pm – 10pm SGT Taiwan
In–office extension: 888 Outside the office: 002–1–646– 254–3470 (User–paid)
1:30pm – 10:00pm CST
Thailand
In Office : 4655 (Bangkok Office), 84655 (Other office) Direct: (+66)–2689–4655
12:30pm – 9pm ICT
Vietnam 8 393–699–33 Ext. 828 12:30pm – 9pm ICT
LATAM (Monterrey)
OPEN: Monday– Friday (Lunes a Viernes) 7hrs– 19hrs CST offered in English and Spanish
Country
Phone Number (Extension #111 or 1111 available in
some countries)
Local Hours of
Operation
Argentina 800–122–0413 (Ext 111 from Foods: Planta Florida) 9:00am – 9:00pm Bolivia 800100246 8:00am – 8:00pm
Brazil 0800–940–0050 9:00am – 9:00pm BRT
Chile 800–83–56–87 9:00am – 9:00pm
Colombia
01–800–952–07–18
(Ext 111 from Foods: Espacio / Planta Margarita)
7:00am – 7:00pm
Costa Rica 080******** 6:00am – 6:00pm
Dominican Republic 1-888-***-**** 8:00am – 8:00pm
Ecuador 180******* 7:00am – 7:00pm
El Salvador 800-6983 6:00am – 6:00pm
Guatemala 800-***-**** 6:00am – 6:00pm
Honduras 800******** 6:00am – 6:00pm
Mexico 018**-****-*** 7:00 m – 7:00pm
Nicaragua 52–81–14421326 ( Méx) 6:00am – 6:00pm
Panama 011************ 7:00am – 7:00pm
Paraguay 52–81–14421326 ( Méx) 8:00am – 8:00pm
Perú 080000822 7:00am – 7:00pm
Puerto Rico 1–855-***-**** 8:00am – 8:00pm
Uruguay 000–405–296–687 10:00am – 10:00pm
Venezuela
0–800–100–49–63 (Ext 111 from Foods & Beverages: Planta La Grita / Planta Santa Cruz / Pepsicola Venezuela)
7:30am – 7:30pm
Virgin Islands 52–81–14421327 (Méx) 8:00am – 8:00pm ESSA
Open Monday – Friday
Country Phone Number
Local Hours of
Operation
Azerbaijan short ext 1 59 69 10:00 am – 6:30 pm AZT Belarus +(375-**-******* short ext 1 59 69 9:00 am – 5:30 pm FET Belgium +32 2 761 9711 ext 2711 Ext Intl: *32 2711 8:00am – 4:30p CEST Bosnia & Herzegovina
Company Device (mobile or landline): Short extension: 400 Personal Device: +387********
8:00 am – 4 :30 pm CEST
Cyprus
Company Device (mobile or landline): 80004424
Personal Device: 80004424 toll free number
9:00 am – 5:30 pm EEST
Czech Republic
Company Device (mobile or landline): Short extension: 1509 Personal Device: +420*********
8:00 am – 4:30 pm CEST
Denmark
+31-30-247-**** ext 3758
Ext Intl: *31 3758
8:00 am – 4 :30 pm CEST
Estonia & Lithuania +001–646–259–0454 9:00 am – 5:30 pm EEST France
+33-15-569-**** ext 9344
Ext Intl: *33 9344
8:00 am – 4 :30 pm CEST
ESSA
Open: Monday – Friday
Country Phone Number
Local Hours of
Operation
Georgia
+ (995) 322–611–000
short ext 1 59 69
10:00 am – 6:30 pm GET
Germany
+49-61-027*-**** ext 9370
Ext Intl: *49 9370
8:00 am – 4 :30 pm CEST
Greece
Company Device (mobile or landline): Short extension 1114 or long number: 210-***-****
Personal Device: 800–11–99114 – toll free number
9:00 am – 5:30 pm EEST
Hungary
Company Device (mobile or landline): Short extension: 4409 Personal Device: +36(1)4671509
8:00 am – 4:30 pm CEST
Ireland 180*-****** 7:00 am – 3:30 pm IST
Italy +39-024******* 7:00 am – 3:30 pm CET
Luxembourg
+32 2 761 9711
ext 2711 Ext Intl: *32 2711
8:00 am – 4:30 pm CEST
Kazakhstan
short ext 1 59 69
12:00 pm – 8:30 pm ALMT
Kyrgyzstan
short ext 1 59 69
12:00 pm – 8:30 pm KGT
Netherlands
+31-30-247-**** ext 3818
Ext Intl: *31 3818
8:00 am – 4:30 pm CEST
ESSA
Open: Monday – Friday
Country Phone Number Local Hours of Operation
Norway Phone number: +31-30-247-**** ext 3755 Ext Intl: *31 3755
8:00 am – 4:30 pm CEST
Poland
short internal number set to 7274 (toll free), long number that can be dialed from outside of the company (at local tariff) is 22 670 7274
8:00 am – 4:30 pm CEST
Portugal
short extension 6101
6:00 am – 2:30 pm WET
Romania +40-080*-***-*** 9:00 am – 5:30 pm EEST
Russia
Toll-free number: 8-800-***-****
Internal HRSC Ext: 15969
Kaliningrad 8:00 a.m. – 4:30 p.m. EET
Moscow 9:00 a.m. – 5:30 p.m. MSK
Samara 10:00 a.m. – 6:30 p.m. SAMT
Yekaterinburg 11:00 a.m. – 7:30 p.m. YEKT
Omsk 12:00 p.m. – 8:30 p.m. OMST
Novosibirsk 12:00 p.m. – 8:30 p.m. NOVT
Krasnoyarsk 1:00 p.m. – 9:30 p.m. KRAT
Irkutsk 2:00 p.m. – 10:30 p.m. IRKT
Yakutsk 3:00 p.m. – 11:30 p.m. YAKT
Vladivostok 4:00 p.m. – 12:30 a.m. VLAT
Magadan 4:00 p.m. – 12:30 a.m. MAGT
Srednekolymsk 5:00 p.m. – 1:30 a.m. SRET
Kamchatka 6:00 p.m. – 2:30 a.m. PETT
Anadyr 6:00 p.m. – 2:30 a.m. ANAT
ESSA
Open: Monday – Friday
Country Phone Number
Local Hours of
Operation
Serbia
Company Device (mobile or landline): Short extension: 500 or long number: 080*******
Personal Device: +381*********
8:00 am – 4:30 pm CEST
Slovakia Company Device (mobile or landline): Short extension: 2509 Personal Device: +421*********
8:00 am – 4:30 pm CEST
South Africa
Ext:1660 – from company devices, mobile or landline
+001–646–254–3470 – from personal devices (Int’l cost rate) 8:00a–4:30p SAST
Spain
short extension 8042 7:00 am – 3:30 pm CET
Switzerland +41-22-818-**** ext 6942 Ext Intl: *41 6942 8:00 am – 4:30 pm CEST Turkey
Ext: 7900 – from company devices, mobile or landline
+90-850-***-**-** – from personal devices (Int’l cost rate) 9:00 am – 5:30 pm EEST
Ukraine
short ext 62184 8:00 am – 4:30 pm EET
UK 080******** Toll Free number 7:00 am – 3:30 pm BST US and Canada
OPEN: Monday – Friday (Lunes a Viernes) 7hrs– 19hrs CST Country Phone Number
Local Hours of
Operation
Languages
United States 866–HR–FOR–ME (866–473–6763) 8am – 5pm CST English & Spanish Canada 1–866–288–7311 8:30am – 5:30pm ET English & French HR Service Center
Supports the following:
(where country applicable)
Questions on:
• myHR navigation
• My P&D & My Learning navigation &
process support
• Payment Information
• Deductions*
• Pay check taxes*
• Pay timing (arrears vs. current)*
• Assistance with stop pay/ reissue *
• Benefits enrollment & eligibility *
HR Service Center
does NOT support:
• Employment/ Income verification (new
employer, home purchase, etc)
• Contact The Work Number (Equifax) *
• Dispute resolution regarding merit
increases, pay rates, sick time, and
bonus amount (contact assigned HR)
• Kronos usage/ swipe questions (contact
Kronos Administrator)
• Vacation Accrual/Status
* Does not apply in all country/ geographies
HR Service Center Offerings
HR Service Center Holiday Closures
2019 Holiday Schedule
Holiday Day Observed Date Observed USA Canada ESSA AMENA LATAM New Year’s Day Tuesday 1/1/19 x x x x x
Constitution Day Monday 2/4/2019 x
Family Day Monday 2/18/19 x**
Benito Juarez Birthday Monday 3/18/19 x
Holy Thursday Thursday 4/18/19 x
Good Friday Friday 4/19/19 x x x
Easter Monday Monday 4/22/19 x
Labor Day Wednesday 5/1/19 x
Early May Holiday Monday 5/6/19 x
Victoria Day Monday 5/20/19 x**
Spring Holiday / Memorial Day Monday 5/27/19 x* x
Canada Day Monday 7/1/19 x**
Ramzan Eid (tentative date) Thursday 6/4/19 x Independence Day Thursday 7/4/19 x
Civic Holiday Monday 8/5/19 x**
Bakri Eid Tuesday 8/12/19 x
Summer Bank Holiday Monday 8/26/19 x
Labor Day Monday 9/2/19 x* x**
Mexico’s Independence Day Monday 9/16/19 x
Thanksgiving Monday 10/14/19 x**
Thanksgiving Day Thursday 11/28/19 x
Day after Thanksgiving Friday 11/29/19 x
Christmas Eve Tuesday 12/24/19 x x x*** x
Christmas Day Wednesday 12/25/19 x x x x x
Boxing Day Thursday 12/26/19 x x
New Year's Eve Tuesday 12/31/19 x x*** x
New Year’s Day Wednesday 1/1/20 x x x x x
*US Monday Holiday - Open for HR calls related to current pay run only
** Canada Monday Holiday - Open for HR calls related to current pay run only
*** Close at 2:00
Mumbai building closes one day annually for one day inspections. Most likely in March 2019
Arabic Phone Lines only
LATAM limited staff in call center and back office.
Contact this candidate