Customer Service Representative
Resume:
ANGELA GONZALES
Customer Service Representative
PROFILE
Angela Gonzales
Longmont, CO
80504
CONTACT
PHONE:
EMAIL:
************@******.***
PROFESSIONAL SUMMARY
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customers concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft with 20 years of expertise in related roles.
WORK EXPERIENCE
Cahill & Associates, CPA
02/2023 – 10/2023
All administrative duties.
Tax preparation filing
Processing documents and managing accounts.
Performed various tasks related to billing and payroll.
Reconciling accounting statements.
Supporting vendor relations.
Scanning documents.
Filing, organizing appointments, faxing, handling daily office line-up, supporting visitors and responding to calls.
Handling payments, and invoices.
Express Employment Professionals – Administrative Assistant
06/2022 – 02/2023
Answering and directing phone calls.
Organizing and scheduling appointments and meetings.
Developing and maintaining a filing system.
Ordering office supplies.
Completing general clerical work and recordkeeping tasks.
Handling general office tasks and administrative duties, such as directing communications between colleagues and customers.
Organizing schedules and events, entering data, bookkeeping, maintaining office equipment.
Providing administrative support to ensure efficient operation of the office.
Ben’s Repurposed Cabinetry - Customer Relations
12/2019-12/2021
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming inventory.
Used consultive sales approach to understand customer needs and recommend relevant offerings.
Responded to customer requests for products, services and company information.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Answered phones and helped customers with any questions or concerns.
Answered emails and texts from customers.
Typed documents and spreadsheets.
Administrative support to owner and manager.
Support for uninstall crew.
Kept office clean and organized.
Microsoft Office
QuickBooks
Made invoices
AR and AP
Ordered supplies when needed.
Caliber Collision – Office Administrator
11/2018-08/2019
Reconciled account files and produced monthly reports to keep managers informed about office operations.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Managed budgets, appointment scheduling, employee and evet itineraries and accounts to improve productivity initiatives.
Interacted with customers professionally by phone, email or in-person to provide information and desired staff members.
Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.
Otter Box - Customer Service Representative
06/2016-04/2018
Educated customers on promotions to enhance sales.
Recommended services to customers, thoroughly explaining details.
Responded to customer requests for products, services, and company information.
Answered constant flow of customer calls in que.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward thinking strategies.
SKILLS
Professional telephone demeanor
Computer proficient
Sales expertise
Good listening skills
Administrative support
Customer service oriented
Product knowledge
POS system
CRM
Microsoft office proficient
Typing 40 wpm
Complaint resolution
Retail industry knowledge
Date entry
Multi-tasking
Over 20 years of customer service experience.
Online marketing
Certified Notary Public
EDUCATION
06/1992
Niwot High School
Niwot, CO
High School Diploma
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