Darnita Smith

469-***-**** ad2uu1@r.postjobfree.com Dallas, TX 75243

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Service Delivery Optimization

Problem-Solving

Continuous Improvement

Team Building and Leadership

One Call Resolution

Delegating Work

Positive and Constructive Feedback

Performance Evaluations

Time Management

Handling Escalations

EXPERIENCE

Office Manager, Independent Tax Service, January 2008-May 2022

Forest Park, IL

Managed office inventory and placed new supply orders.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Finalized and processed paperwork with local, state and federal government authorities.

Stored copies of completed returns and related documents according to company procedures and business regulations.

Manager, Wingstop, April 2021-February 2022

Chicago, IL

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs.

Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

Medical Office Assistant, Oak Park Medical Center, October 2016-August 2019

Oak Park, IL

Maintained confidentiality of records relating to clients' treatment

Scheduled appointments for patients via phone and in person.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Assistant Store Manager, Family Dollar, May 2022-Current

Dallas, TX

Assisted in continuous development of effective store associates to achieve desired sales and results.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Oversaw aspects of maintenance, inventory and daily activity management.

EDUCATION AND TRAINING

Phlebotomy, Special Friend Career Training, Chicago, IL January 2017

Collected Blood from patients and prepare the samples for testing.

Electrocardiograph Technology, Special Friend Career Training, Chicago, IL January 2017

Home Health, HomeCare University, Washington, DC November 2012

High School Diploma

Rezin Orr, Chicago, IL June 1997

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