Customer Service Store Manager

Lynchburg, VA 245**-********* **************.**@*****.***

SUBRINA JONES

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS Increased sales by 40% by coaching department managers on new

merchandising standards.

●

Exceeded monthly store sales goals as well

as passed store inspection 6 months in a

row.

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Managed a store that exceeded company

expectations in every category during the

store inspections and mystery shop .

●

SKILLS ● Operations Management

● Promotional Planning

● POS Systems

● Payroll Management

● Competitor Monitoring

● Supply Ordering

● Hourly Shift Management

● Personnel Development

STORE MANAGER 12/2016 to Current

Speedway Gas Station, Lynchburg, VA

HOME HEALTH AIDE 09/2010 to Current

Public Partnerships, Lynchburg, VA

WORK HISTORY

● Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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● Completed point of sale opening and closing procedures.

● Rotated merchandise and displays to feature new products and promotions. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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● Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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● Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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● Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

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● Traveled to clients' homes to complete healthcare services and promote continuity of care.

● Provided mobility assistance such as walking and regular exercising.

● Assisted disabled clients to support independence and well-being. Completed entries in log books, journals, and care plans to accurately document and report patient progress.

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Heritage High School, Lynchburg, VA

GED, 06/2005

EDUCATION

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