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Customer Service Data Entry

Location:
Lafayette, LA
Posted:
January 17, 2024

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Resume:

Alisha Papillion

Grand Coteau, LA *****

ad2utg@r.postjobfree.com

ObjecBve

Resourceful, organized, detailed, team player seeking a career change in a challenging posiBon. It is my goal to apply my vast knowledge and experience in a facility where growth and opportuniBes are constantly offered. Proficient with mulBtasking mulBple customer, operaBonal, and administraBve acBviBes. EducaBon

Grand Canyon University In Progress

Bachelors of Psychology

Infinity College July 2013

Phlebotomy CerBficaBon

Blue Cliff College

Associates of Criminal JusBce March 2009

Skills

• Customer Service/PaBent Care

• Community Outreach

• Vital Signs

• Medical terminology

• Medical Billing/Claims

• Medical Records

• EMR

• Epic

• Computer Programs

• Data Entry/Analysis

• Business Machines

• WriZen/Oral CommunicaBon

• Training and development

• OrganizaBonal Skills

• AnalyBcal Skills

• Time Management

• Medicare and Medicaid

• Decision-Making

• Process Improvement

• Insurance verificaBon and authorizaBon

• Microso] Office (word, excel, access)

CerBficaBons

• Medical License

• CPR CerBficaBon

• CerBfied Phlebotomy Technician

• First Aid CerBficaBon

• MLT CerBficaBon

Work Experience

Phlebotomist

Ochsner Health - LafayeZe

April 2022 to Current

• Drawing/collecBng blood and Running UA results

• Swabbing for flu, strep, and other respiratory issues.

• OperaBng CBC Cell DynresulBng, and Ruby resulBng CBC.

• Registering paBents and verifying insurance as needed. Phlebotomist

Our Lady of the Lake Regional Medical Center - Baton Rouge, LA November 2018 to May 2019

• Drew and collected blood samples from paBents.

• Verified records, insurance, and prepared specimens for laboratory analysis.

• Performed all pre-analyBcal funcBons.

• Relied on instrucBons and pre-established guidelines to perform the funcBons of the job.

• Developed a complete understanding of specimen collecBon and handling in order to preserve specimen validity and integrity.

• Relied on established guidelines to accomplish tasks and works under close supervision. MLA/Phlebotomist Sr

Lourdes Physician Group - LafayeZe, LA

November 2017 to May 2018

• Ensured that clients understood the procedures, potenBal risks, and instrucBons for care following the tesBng.

• Performed venipuncture on paBents using sterile techniques and equipment to collect blood samples.

• Collected and documented demographic informaBon about paBents such as age, gender, and race.

• Drew blood from paBents using asepBc techniques to prevent infecBon.

• Reviewed paBents’ charts to ensure that they have been properly informed about their test results.

• Processed samples for tesBng using automated equipment such as centrifuges and computers.

• Maintained client confidenBality by storing blood samples in secure locaBons.

• Collected blood samples from paBents for analysis in a lab sejng.

• Coordinated with other medical staff to ensure that paBents are ready for the procedure. Phlebotomist

Abbeville General Hospital Start - Abbeville, LA

September 2015 to October 2016

• Maintained collecBon tray and working area in a sanitary condiBon.

• Followed proper paBent idenBficaBon policy.

• Drew blood from paBents and returns specimens to pathology for analysis to establish procedures.

• Labeled all specimens with date, iniBals and Bme received.

• Accurately logged in date and Bme drawn of all specimens in the lab computer system.

• Used lab computer to generate labels, reports, and inquired as needed.

• Assisted couriers and clerical personnel when necessary.

• Assisted with supply inventory and stocking of received supplies.

• Responded in an appropriate manner to Stat, Timed and RouBne orders as well as 4+ Stat’s.

• Reviewed all computer printouts on paBent phlebotomy requests for perBnent demographic and clinical informaBon, as well as assisBng with insurance verificaBon.

• Followed isolaBon procedures when necessary, abides by OSHA regulaBons.

• Adhered to paBent privacy policies by keeping clinical informaBon and diagnosis confidenBal.

• Referred quesBonable maZers to management or technical staff.

• AZended inservices and department meeBngs as required.

• Demonstrated the knowledge and skills necessary to provide care appropriate to the neonate, pediatric, adolescent and geriatric paBents served. Phlebotomist

Regional Medical Center - LafayeZe, LA

November 2012 to August 2015

• Maintained collecBon tray and working area in a sanitary condiBon.

• Followed proper paBent idenBficaBon policy.

• Drew blood from paBents and returns specimens to pathology for analysis to establish procedures.

• Labeled all specimens with date, iniBals and Bme received.

• Accurately logged in date and Bme drawn of all specimens in the lab computer system.

• Used lab computer to generate labels, reports, and inquired as needed.

• Assisted couriers and clerical personnel when necessary.

• Assisted with supply inventory and stocking of received supplies.

• Responded in an appropriate manner to Stat, Timed and RouBne orders as well as 4+ Stat’s.

• Reviewed all computer printouts on paBent phlebotomy requests for perBnent demographic and clinical informaBon, as well as assisBng with insurance verificaBon.

• Followed isolaBon procedures when necessary, abides by OSHA regulaBons.

• Adhered to paBent privacy policies by keeping clinical informaBon and diagnosis confidenBal.

• Referred quesBonable maZers to management or technical staff.

• AZended inservices and department meeBngs as required.

• Demonstrated the knowledge and skills necessary to provide care appropriate to the neonate, pediatric, adolescent and geriatric paBents served.



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