Customer Service General Manager

Steve Walters

952-***-**** ad2ut0@r.postjobfree.com Lakeville, MN 55044

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Supply Restocking

Food Presentation

Grilling

Customer Service

Performance Improvement

Operations Management

Food Handler Certification

Positive and Professional

Cleaning and Organization

High Volume Production Capability

Focused and Disciplined

EXPERIENCE

Cook, Chanticlear Pizza, September 2022-December 2023

Coon Rapids, MN

Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Assisted in developing new recipes or modifying existing ones for better taste or efficiency.

Provided guidance to junior cooks regarding food preparation methods and techniques.

Regulated oven, broiler, and roaster operations for cooking at correct temperatures.

Distributed food to service staff for prompt delivery to customers.

Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

General Manager, Jets Pizza, August 2009-August 2023

Brooklyn Park, MN

Built and maintained loyal, long-term customer relationships through effective account management.

Ensured compliance with local health department regulations regarding food safety standards.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Monitored progress by establishing plans, budgets and measuring results.

Implemented successful business strategies to increase revenue and target new markets.

Trained employees on duties, policies and procedures.

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Guided management and supervisory staff to promote smooth operations.

Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Delegated work to staff, setting priorities and goals.

Supervised employees through planning, assignments, and direction.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Recruited, trained and empowered employees to achieve key performance indicators.

Assisted in the recruitment process by interviewing potential candidates for open positions.

Created schedules and monitored payroll to remain within budget.

Administered employee discipline through verbal and written warnings.

Lead Panel Setter, McDonald Construction Services

Apple valley

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