Kayce Long

ad2urv@r.postjobfree.com 816-***-**** **400 Tullis Ave,Kansas City,MO,64134

Dynamic, highly motivated, and results-driven professional with solid education and background in management along with strong ability to support business operations, including assessing staff performance for taking corrective measures and actions. Proficient in ensuring compliance with applicable policies, procedures, standards, and guidelines. Experienced in assessing training needs of employees and developing effective development strategies to enhance staff performance and productivity. Expert communication, collaboration, and multitasking skills; able to resolve employee disputes and grievances by identifying, interpreting, and developing facts and evidence. Excellent negotiating, interpersonal, and management skills. Proficient in Microsoft Office; Word, Excel, and PowerPoint.

EDUCATION

Associate in arts- General Education-In progress-MCCLongview-500 SW Longview RD, Lee’s Summit, MO64081

High School Diploma-Raytown South High School-8211 Sterling Ave, Raytown Mo 64138

EXPERIENCE HIGHLIGHTS

Academy Bank-1000 NE Sam Walton Ln, Lee's Summit, MO 64086 816-***-**** Oct 2023-Nov 2023

Personal Banker

Signing on new clients and helping them through the onboarding process.

Managing client bank accounts, including opening and closing accounts, and overseeing transactions.

Processing deposits, payments, and withdrawals.

Authorizing and evaluating overdrafts and loans.

Handling other transactions, such as writing cashier checks or money orders, when necessary.

Recommending and explaining banking services and products to clients based on their needs.

●Presenting and cross-selling banking services and products to existing and prospective clients.

●Collaborating with other banking professionals to ensure high-quality client service.

●Resolving client queries and complaints.

●Performing administrative and clerical duties, such as data entry and filing, when necessary

AllRightRentals -11308 E STATE RTE 350, RAYTOWN, MO,64138. 816-***-**** JUNE2022-SEP 2022

FRONT DESK CLERK

Equipment rental looking for personable and energetic team members for those interested in a unique and active environment.

Data entry, greeting and assisting customers, ordering/restocking inventory, and cleaning and upkeep of showrooms.

Need some typing/computer skills.

Working directly with the public so being personable, upbeat and having positivity are a huge plus.

Q39- 1000W 39th ST, Kansas City, MO,64111 816-***-**** January 2022-April2022

Carry Out Specialist

phones professionally and assist guests with orders and provide other appropriate services.

Work with other carry-out team members to manage the flow of orders, answering the phone, and assisting guests in person.

Follow all Carry Out procedures to maintain quality consistent guest experience.

Performs light housekeeping duties: carry out waiting area and patio.

Frequently monitor and observe online orders, quote times and food quantity with the kitchen to ensure guests receive their orders without interruption.

Contribute effectively to the Carry out team to ensure the smooth and efficient operations and excellent guest experiences. This includes filling in and assisting fellow teammates.

Prepare carry out stations for service at the beginning of shift, perform side work as assigned, keep service areas stocked and clean, and transition smoothly to the next specialist when shift has concluded.

At the end of the business day, clean and close carry out stations per Q39 procedures. Follow equipment maintenance and advise managers of any equipment or supply issues.

BUFFALO WILD WINGS-7030 W 105TH ST, OVERLAND PARK, KS,66212 913-***-**** Mar. 2008 -Nov.2021

Front of House Manage

Oversee the responsibility for supervising shift operations by assigning specific duties to staff and monitoring performance to achieve performance excellence. Determined training needs by analyzing sales reports and designing customized coaching plans. Developed relationships and ensured compliance with applicable standards. Supervised the work in front of the house and other staff members. Handled cash operations, managed inventory, and monitored resources. Maintained confidential employee files.

Ensuring staff training courses are completed and updated.

Preparing for new menu training.

Handling discipline and corrective actions, when necessary, in accordance with company guidelines/policies.

Daily cash handling with deposits, server cash outs and safe counts.

Responding and properly handling guest recovery when discrepancies arise.

Enforcing all food and health code standards in accordance with Kansas Health Department, OSHA, and current COVID-19 regulations.

Applebee’s-9330 E 350 HIGHWAY,Raytown, Missouri 816-***-**** June 2013-January 2019

Hourly Manager and Lead Bartender

Performed dual positions of manager and bartender over a three-year period while growing my expertise in management to further my career to the next position.

Run shifts without the assistance of salary members.

Reviewing staff performance when necessary.

Making weekly inventory orders and handling check in on inventory days.

Handling onboarding for new hires; including orientation paperwork and training.

Maintaining bar cleanliness, along with opening and closing duties.

SUBWAY- 9305 E Gregory BLVD, Raytown, Missouri 816-***-**** July 2007-March 2012

Hourly Manager

Created weekly schedules for staff members.

Managed store in absence of store member

Handled cash operations, including but not limited to bank deposits, cash drawers, and inventory pricing.

Trained new staff members.

Handled daily activities including open/closing, clean, closing books, and cash drawers.

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