E-mail : ad2urp@r.postjobfree.com Phone : +1-407-***-****

Address : **** * **** ******* ****** 34746, United State, KISSIMEE, Florida 34746

World Of Coffee

Brand manager

Jul 201 9 — Dec 2022

Etihad Airline

Butler A380

March 201 3 — jun 201 8

Najib Rahaili

Objective

Energetic person with more than 12 years of experience in restaurant, hotels, airlines, and retail shops. Proficient at anticipating and identifying customers’ needs in order to enhance their personal experience. Work experience

Taking order from customers

Problem solving capabilities

Knowledge of upselling techniques

Professional level communication

Understanding of customer’s needs

Ability to reach daily targets

Professional preparing and serving guest in proper manner Oversaw onboard service delivery in Pearl Business Class and ensured it was performed in a timely manner meets the need of the guest.

Sales in-charge of all Cabin including perfume and jewelry. Monitor guest satisfaction with catering products and provided feedback via report Provided outstanding customer service to our guests and effectively resolved issues in a professional manner. Responsible for kitchen management in Pearl Business Class. Ensuring food and beverages are served at the correct temperature, delivered and presented according to Etihad’s service standards in Pearl Business Class.

Supporting service delivery in other cabins if necessary. Personal butler for VIP & celebrities

Provide all butler services on board including shoe shine, cooking, packing & unpacking, cleaning and bed making. Najib Rahaili 1

Rosewood hotel

Chief Butler

Set-up department S.O.P.

Direct, coach, support, supervise and evaluate the performance of all Butlers. Perform and execute all duties as a personal butler for the top V.I.P. guest such as celebrities, international diplomats, national leaders and Royal family members. Dec 2022- Now

Royal Mansour

Butler Team Leader

Sep 201 0 — Nov 201 1

The Westin mina seyahi

Lobby Lounge Team Leader

Sep 2008 — Sep 201 0

Strive to liaise with all VIP guest to receive feedbacks and providing personalized service. Arranging special occasions (anniversary, birthday, etc) for guests by providing extra service and amenities. Responsible to stay in line with yearly budget of the department by controlling expenses on a daily basis. Overseeing and monitoring the cost in Executive lounge, ensuring consumption is controlled without lowering standards and quality.

Conducting daily department briefings, attending regular meetings with direct manager and other departments to ensure smooth operations and excellent customer service. Monthly meetings with Quality manager to review customer feedbacks and discuss any improvements to gain better customer reviews.

Carrying all out duties as a Personal Butler for a variety of VIP guest including celebrities, diplomats, national leaders and members of the Royal families.

Assigning daily tasks to butlers and conducting daily briefings. Daily preparation of guest status report and presentation to the GM. Overseeing the preparation of the amenities for the guests’ villas. Conducting check-ins and check-outs, updating guest profile regularly. Handling guest requests and complaints.

Arranging transportation and travel plans (tourist attractions/sightseeing tours) for guests. Handling guests’ reservations such as air tickets, restaurants and hotel reservations. Setting/decorating rooms for honeymoon, birthday etc. (Upon request) Greeting and bidding farewell to all Arabic / UAE National guests. Overseeing the daily operations of the Lobby lounge. Attending daily operations meeting with the management team. In charge of duty roster, responsible of the inventories for the lounge. Preparing all store requisitions and ensuring the stocks are sufficient for the lounge. Accountable for cost control and revenues.

Qualifications

-Food & Beverage Manager

-British Butler

-Food hygiene

-Protocole & Etiquette

-Expert At Smoke & Vape

Najib Rahaili 2

Part of the pre-opening team and set up of the Butlers Department. Implement all standards and departmental S.O.P’s (Standard operating procedures). Supervising all butlers on daily basis, evaluating performance when required. Regular feedbacks and coaching with all butlers

In charge of the Executive lounge of the hotel, including rooms and suites from the executive floors. Ensuring guests receive excellent service by controlling quality, training and regular checks. Roccoforte Luxery Hotel

Head Butler

Nov 201 1 — Mars 201 3

Hospitality Management & Cabin Crew

IFAERO

Sep 2006 — Sep 2008

Etihad Head Quarter

Classification Of Beverages

Wine Service

Fine Dinning

Cabin Crew

Hospitality Management

Interests

Music, Swimming, Chess, Volleyball, Traveling

Najib Rahaili 3

Food & Beverage Manager Apr 2023 — 4th Jun 2023

Shoe Shine / Laundry Services / Ironing

House keeping / Turn Down

Packing / Unpacking

Flower Arrangement / Tea Time,

British Butler

The West Of London

Feb 201 5 — Mars 201 5

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