Customer Service Services Representative

TANESHA JACOBS

***** ***** ***, ******, ** *****

Home: 708-***-****

*************@*****.***

SUMMARY

Dedicated Patient Services Representative skilled with most medical charting and scheduling programs clerical and

administrative tasks and working collaboratively as a team. Versed at determining insurance coverage eligibility and

communicating that coverage to patients and medical staff.

SKILLS

Customer service Data input and management

Excellent patient communication skills Patient relations

Flexible problem-solving Compliance with HIPAA

Time management Knowledge of medical terminology and symbols

Financial Accounting and patient billing

SKILLS AND ACCOMPLISHMENTS

Efficiently completed registration for all patients correctly and on time with no supervision

Experience with Allegra, Erma, active dashboard, and Passport Ecare next, teletracking, web pay systems

Collected and compiled data/information from patients such as insurance documentation and patient identification

information

Easily obtained appropriate signatures, notified patients of hospital rules and regulations as well as collected

appropriate monies

Professionally handled the healthcare department not only by pre-registering patients to avoid any mismanagement

but also by providing financial counseling and assistance

Arranged multiple requests and priorities orderly which saved time and met deadlines

EXPERIENCE

ADVOCATE SOUTH SUBURBAN HOSPITAL

Hazel Crest, IL

Patient Access Representative 11/2014 to Current

Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records and

scheduled appointments

Work with patients and all major insurance companies to verify level of insurance coverage for surgical procedures.

Communicated that information to patients physicians and technicians

Efficiently performed insurance verification and pre-certification and pre-authorization functions

Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments

Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities,

fee-for-service and managed care plans

Confirmed patient information, collected copays, posted charges and adjustments, verified insurance

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information

Updated claims information, identified proper insurance carriers, reviewed disputes, removed or referred accounts to

collections

Completed registration quickly and cordially for all new patients

Arranged and assisted with hospital admissions

to

Answered phones and worked with hospital staff to handle inquiries, patient intake, and assign patients to rooms

Liaised between patients and doctors. Scheduled appointments with doctors and sent reminder calls to both parties

Acquired insurance authorizations for procedures and tests ordered by the attending physician

Responsible for distributing incoming faxes to appropriate departments

Trained employees to use the Stratus Video interpreting machine

ADVOCATE SOUTH SUBURBAN HOSPITAL

Hazel Crest, IL

Pre-Admission Representative 11/2011

Recorded and filed patient data and medical records

Prepared charts for next day appointments

Efficiently performed insurance verification and pre-certification and pre-authorization functions

Ensured all documents are properly filled out and processed into system

Updated the patient's records after every visit. Maintained copies of the doctor's reports and medical tests

Maintained the co payments in accordance to the necessary guidelines

accordingly

Managed the mails and sorted and distributed it to the appropriate person

on that day

Encourages all patients to complete a survey upon each medical visit

Volunteered in the career fair for high school students

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: HEALTHCARE MANAGEMENT

DeVry University, Tinley Park, IL, United States

Health Management coursework

ASSOCIATE OF SCIENCE: BUSINESS MANAGEMENT

South Suburban College, South Holland, IL, United States

09/2014

2013

2007

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