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Employee Benefits Customer Service

Location:
Columbia, SC
Posted:
January 17, 2024

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Resume:

Ann Shore

Auburn, AL ***** 334-***-**** ad2uq3@r.postjobfree.com

Experienced Employee Benefits Professional

Highly organized and detail-oriented executive with 38 years of experience in the employee benefits field. Proven track record of successful implementation of benefit plans, leave plans and other health and welfare and retirement programs. Skilled in communication, problem-solving, leadership, collaboration, and customer service. Seeking to leverage knowledge and experience to take on a new challenge following upcoming retirement from Auburn University.

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Work Experience

Auburn University, Executive Director, Payroll & Employee Benefits

Auburn, Alabama February 2015-PRESENT

Leads and directs the AU benefits and payroll units, ensuring alignment with university goals and compliance with local, state, and federal regulations

Directs, develops, and administers health/welfare and mandatory and voluntary retirement plans complex higher education institution, representing over a $1 billion salaries and benefits budget

Oversees university payroll function to ensure timely and accurate completion with applicable laws and local, state, and federal requirements. Over 18,000 W2s distributed annually

Directs the daily operations of the benefits and payroll units; serves as subject-matter expert across two campuses (Auburn University and Auburn University Montgomery); ensures compliance with all benefit related laws and regulations; responsible for all vendor and consultant relations and activities. Responsible for self-insured health and dental plans covering 12,000 lives

Responsible for successful implementation of new employee benefit offerings and regulatory compliance at Auburn University to recently include: Covid 19 relief (FFCRA leave, American Rescue Act, CARES Act, Consolidated Appropriations Act) Roth retirement plans, High Deductible Health Plan and Health Savings Account health care option, Paid Paternal Leave, Secures Act 2.0, Retirement Systems of Alabama defined benefit plan requirements and many others throughout career

East Alabama Health, Director of Employee Benefits

Opelika, Alabama October 1994-January 2015

Directed and managed all operational and budgetary aspects of benefit and wellness plans for over 6000 employees and physicians

Served as Senior Leader on EAH Management Team and Board of Trustees liaison

Researched, analyzed, designed, recommended, and implemented new benefit programs and changes to existing programs; acted as claims fiduciary for self-insured plans; oversaw maintenance of reinsurance contracts; performed all vendor negotiations, renewals, and relationships; managed overall cost of benefit program and benefits budget

Created employee communications, conducted new employee orientations and presentations, served as subject-matter expert and managed multiple staffs

Implemented and managed first ever Employee Wellness Clinic/340b Rx program

BlueCross BlueShield of GA, Health Promotion and Benefit Consultant

Columbus, Georgia March 1991-October 1994

Responsible for oversight, administration, and support for corporate and governmental large group accounts throughout the state of Georgia

Served as primary contact for groups

Collaborated with vendors, carriers, including brokers and consultants, to ensure seamless benefit delivery

Responsible for renewals, benefit communications and presentations to employees

Wrote and presented health promotion programs to BCBSGA covered groups

Developed and maintained benefit policies and procedures, ensuring compliance with local, state, and federal laws and regulations

Willis Towers Watson (formerly Corroon & Black), Account Manager

Columbia, South Carolina August 1985-January 1991

Account Manager for large groups and three state association MEWA plans for national employee benefits broker

Implemented the first ever Multi-Employer Welfare Agreement contract with BlueCrossBlueShield of South Carolina

Served as group primary contact responsible for all service for large group accounts & state associations (MEWA) to include daily customer service, renewals, new offerings, implementation of new groups, presentations, communications, vendor relations, compliance, policies and procedures, billings, resolution of issues and problems, enrollments, COBRA, etc.

Education

University of South Carolina, Bachelor of Science August 1985

Major: Business, Management/Marketing



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