Breechae Carter

Greenville, SC *****

ad2upg@r.postjobfree.com

+1-864-***-****

Customer Service Expert with more than six years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable in using major customer service software, handling customer complaints, and maintaining a positive yet friendly persona.

Willing to relocate to: Charlotte, NC - Spartanburg, SC - Authorized to work in the US for any employer

Work Experience

Contracted Radiology Scheduler

Prisma Health - Easley, SC

January 2023 to June 2023

• Assisted patients and physicians with scheduling routine appointments.

• Performing follow up calls to patients for their appointments.

• Following the proper scheduling procedure for each department.

• Handle patients and physicians with empathy and care. Call Center Agent

MedCost - Greenville, SC

January 2022 to December 2022

• Answer inbound phone calls from patients and/or physicians regarding medical benefit information.

• Provide and update medical benefit information.

• Route emails to the correct department.

• Refer patients and/or physicians to correct departments.

• Troubleshoot the patients portal access.

MyChart Specialist

Prisma Health - Greenville, SC

January 2021 to July 2021

• Answered inbound calls from inquiring or active Mychart members.

• Created new Mychart accounts for new patients to access their medical records.

• Provided technical support such as resetting their online usernames and/or passwords for an account, while also troubleshooting login errors.

• Assisted members with navigating their Mychart app. Provider Services Representative

Concentrix - Greenville, SC

August 2020 to November 2020

• Handled inbound calls from contracted providers regarding members information.

• Provided medical plan summaries and benefit information upon request.

• Gathered appropriate information to review claims.

• Assisted providers with navigating the providers portal. Sales Representative

Charter Communnications - Greenville, SC

August 2019 to January 2020

• Answered inbound calls from customers regarding their entertainment services.

• Responsible for helping customers upgrade their services, and up-sell our current or inquiring customers.

• Negotiated new package deals for new customers, and managed/cancelled accounts per customers request.

• Maintained an overall 80% average of the monthly sales for 3 consecutive months, winning "Sales Member Of The Month".

Call Center Agent

RealPage Inc - Greenville, SC

May 2018 to June 2019

• Performed rental property price analysis for new clients using resources and software.

• Analyzed leads to determine if they are qualified to be accepted as tenants.

• Scheduled prospective tenant property visits and showings.

• Scheduled current tenants maintenance request.

• Answer any questions or concerns regarding clients properties, and approval processes. Call Center Agent

Alorica - Greenville, SC

August 2017 to April 2018

• Answered inbound calls regarding products for Samsung.

• Provided product information to inquiring or existing customers.

• Listened effectively to customers concerns regarding the maintenance of their product.

• Provided product support via email and dispatched technicians via support ticket for service repairs. Education

High school diploma or GED in General Studies

Southside High School - Greenville, SC

June 2013 to May 2016

Skills

• Help Desk

• English (10+ years)

• Documentation review

• Supply chain (1 year)

• Troubleshooting

• Organizational Skills

• Data entry

• Transportation

• Leasing consultant (1 year)

• Sales Administration (1 year)

• Computer Skills (5 years)

• Time management

• Self Confidence

• Interpersonal Skills

• Cash Handling

• Troubleshooting

• Medical terminology Data Entry

• Retail Sales

• Leadership Development

• POS

• Customer Service (5 years)

• Call Center

• Conflict Resolution

• Technical Support

• Sales

• Basic Math (10+ years)

• Desktop Support (3 years)

• Inventory Control

• Critical Thinking

• Analysis skills

• Accounting (1 year)

• Epic

• Benefits administration

• Time Management

• Technology (5 years)

• Typing

• Microsoft Excel

• Hospitality Experience (2 years)

• Leadership development

• Accounting

• Communication Skills

• Logistics (1 year)

• CRM software

• Customer support

• Microsoft Office

• Conflict Management

• Customer

• Sales

• Logistic Support (3 years)

• Leasing Consultant (2 years)

• Guest Services (1 year)

• Ability To Work Under Pressure

• Microsoft Windows

• Computer Literacy

• Strong Work Ethic

• Negotiation

• Communication Skills

• Serving Experience (2 years)

• Customer service

• Medical terminology

• Phone etiquette

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