Customer Service Call Center
Resume:
Breechae Carter
Greenville, SC *****
*********@******.***
Customer Service Expert with more than six years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable in using major customer service software, handling customer complaints, and maintaining a positive yet friendly persona.
Willing to relocate to: Charlotte, NC - Spartanburg, SC - Authorized to work in the US for any employer
Work Experience
Contracted Radiology Scheduler
Prisma Health - Easley, SC
January 2023 to June 2023
• Assisted patients and physicians with scheduling routine appointments.
• Performing follow up calls to patients for their appointments.
• Following the proper scheduling procedure for each department.
• Handle patients and physicians with empathy and care. Call Center Agent
MedCost - Greenville, SC
January 2022 to December 2022
• Answer inbound phone calls from patients and/or physicians regarding medical benefit information.
• Provide and update medical benefit information.
• Route emails to the correct department.
• Refer patients and/or physicians to correct departments.
• Troubleshoot the patients portal access.
MyChart Specialist
Prisma Health - Greenville, SC
January 2021 to July 2021
• Answered inbound calls from inquiring or active Mychart members.
• Created new Mychart accounts for new patients to access their medical records.
• Provided technical support such as resetting their online usernames and/or passwords for an account, while also troubleshooting login errors.
• Assisted members with navigating their Mychart app. Provider Services Representative
Concentrix - Greenville, SC
August 2020 to November 2020
• Handled inbound calls from contracted providers regarding members information.
• Provided medical plan summaries and benefit information upon request.
• Gathered appropriate information to review claims.
• Assisted providers with navigating the providers portal. Sales Representative
Charter Communnications - Greenville, SC
August 2019 to January 2020
• Answered inbound calls from customers regarding their entertainment services.
• Responsible for helping customers upgrade their services, and up-sell our current or inquiring customers.
• Negotiated new package deals for new customers, and managed/cancelled accounts per customers request.
• Maintained an overall 80% average of the monthly sales for 3 consecutive months, winning "Sales Member Of The Month".
Call Center Agent
RealPage Inc - Greenville, SC
May 2018 to June 2019
• Performed rental property price analysis for new clients using resources and software.
• Analyzed leads to determine if they are qualified to be accepted as tenants.
• Scheduled prospective tenant property visits and showings.
• Scheduled current tenants maintenance request.
• Answer any questions or concerns regarding clients properties, and approval processes. Call Center Agent
Alorica - Greenville, SC
August 2017 to April 2018
• Answered inbound calls regarding products for Samsung.
• Provided product information to inquiring or existing customers.
• Listened effectively to customers concerns regarding the maintenance of their product.
• Provided product support via email and dispatched technicians via support ticket for service repairs. Education
High school diploma or GED in General Studies
Southside High School - Greenville, SC
June 2013 to May 2016
Skills
• Help Desk
• English (10+ years)
• Documentation review
• Supply chain (1 year)
• Troubleshooting
• Organizational Skills
• Data entry
• Transportation
• Leasing consultant (1 year)
• Sales Administration (1 year)
• Computer Skills (5 years)
• Time management
• Self Confidence
• Interpersonal Skills
• Cash Handling
• Troubleshooting
• Medical terminology Data Entry
• Retail Sales
• Leadership Development
• POS
• Customer Service (5 years)
• Call Center
• Conflict Resolution
• Technical Support
• Sales
• Basic Math (10+ years)
• Desktop Support (3 years)
• Inventory Control
• Critical Thinking
• Analysis skills
• Accounting (1 year)
• Epic
• Benefits administration
• Time Management
• Technology (5 years)
• Typing
• Microsoft Excel
• Hospitality Experience (2 years)
• Leadership development
• Accounting
• Communication Skills
• Logistics (1 year)
• CRM software
• Customer support
• Microsoft Office
• Conflict Management
• Customer
• Sales
• Logistic Support (3 years)
• Leasing Consultant (2 years)
• Guest Services (1 year)
• Ability To Work Under Pressure
• Microsoft Windows
• Computer Literacy
• Strong Work Ethic
• Negotiation
• Communication Skills
• Serving Experience (2 years)
• Customer service
• Medical terminology
• Phone etiquette
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