Emily Clark

***** ********** **. ****** ****, KS 66109 913-***-**** ad2upb@r.postjobfree.com

Education

Emporia State University - 8/94 to 12/97 Bachelor’s Degree, Marketing Major Work Experience

Skyward 1/23 - present

Customer Success Representative - Serve as the front line to provide the best possible experience for our customers. Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality. Design and formulate appropriate solutions, direct system set-up, and recommend procedures. Develop personalized implementation plans and provide extensive product training for new customers and contributing to the ongoing success of current customers. Piper USD 203 9/17 - 12/22

Administrative Assistant - Perform basic front office functions and track daily student attendance. Assist Athletic Director for all athletic needs and run eligibility reports at the beginning of each week. Process time sheets and other payroll documents 2x per month. See additional duties. Paraprofessional - Assist special education students in their classroom setting and also in the student learning classroom. Helping them in completing their coursework, modifying as necessary. Instructing students in a one on one setting. Administering tests for those students needing a separate setting. Olivia’s Oven, Kansas City, KS 10/12 – 9/17

Delivery Driver – Determine the delivery route each week based on the account list. Deliver product in a timely manner. Also responsible for payment collection for some accounts. DST Output, Kansas City, MO - 9/98 - 7/12

Business Manager/Supervisor - Duties below; as well as overseeing staff of 5-7 Account Administrators. Acting as Escalation point for issues that staff may experience. Conduct Annual Performance Appraisals and Goal Setting for staff.

Client Service Consultant - Responsible for communication and tracking of all aspects of client projects, enhancements, issue resolution between: the client, Information Systems and any/all other internal Departments or external parties. Review Client Invoices and compare against Contract and Period Volumes. Manage daily products approval and guarantee 100% accuracy and on-time mailing. Work closely with the graphics department and print floor to ensure standards and expectations for print quality, color and logo accuracy on all products. Maintain historical information (volumes, billing, postage, etc.) for each client. Use historical information to compile and present Clients’ Operational Review on a quarterly basis. Recommend additional products and services based on client’s current and upcoming needs. Assist sales director with pricing strategy for additional products and services.

References

Carrie Gardner - Instructional Coach Piper High School ad2upb@r.postjobfree.com Elisa Dorian - Guidance Counselor Piper High School ad2upb@r.postjobfree.com Vicki Moore - personal friend ad2upb@r.postjobfree.com