Customer Service Representative

Dedicated and results-driven Customer Service Representative with extensive experience in providing exceptional customer support in a call center environment. Seeking to leverage strong communication skills, problem-solving abilities, and customer service expertise to deliver outstanding service and support to customers.

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Experience

High School Diploma

Strong Leadership & Organization

Proficient in CRM Systems

Problem Solving Skills

Adaptability

Strong Communication & Verbal Skills

Interpersonal Skills

Attention to Detail

Multitasking

Education

Skills

Respond to customer inquiries via phone, email, or chat in a timely and professional manner, addressing their concerns and providing accurate information. Resolve customer issues or complaints effectively, ensuring a high level of customer satisfaction and retention.

Utilize call center software and systems to manage customer interactions, update customer records, and escalate complex issues as necessary.

Collaborate with team members and supervisors to maintain service level agreements and contribute to team success in a call center environment.

Maintain thorough knowledge of products/services to provide accurate information and support to customers.

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Customer Service Representative- The Care Source 2023 Customer Support Specialist- Auto Nation Toyota Mall of Georgia Address customer inquiries via phone, email, or chat in a timely and professional manner, providing information and assistance related to vehicle sales, service, warranties, and other dealership offerings. Resolve customer issues or complaints effectively, ensuring a high level of customer satisfaction and fostering positive relationships.

Utilize call center software and systems to manage customer interactions, update customer records, and escalate complex issues to relevant departments within the dealership. Collaborate with sales, service, and other dealership teams to ensure accurate and consistent information is provided to customers.

Maintain up-to-date knowledge of automotive products, services, promotions, and dealership policies to deliver accurate and valuable assistance to customers. 2018

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