Administrative Assistant Customer Service
Resume:
Jamie Rochelle Kenny
**** ****** ******* *******, **. 20171 772-***-**** ************@*****.***
Objective
To obtain a position as an Administrative Assistant within Fairfax County Police Department. This position would allow me to further my growth and development of my professional career with unlimited opportunities within the agency.
Education
Roy High School, Roy, Utah
High School Diploma June 1995
General Studies
3.7 GPA with advanced studies in English, Math, and Science
Experience
May 2016 – January 2023
Flight Attendant United Airlines Dulles, Virginia
Extensive experience in customer service, customer centric, paying attention to the unique needs of passengers/customers
Conflict resolution
Adherence to strict safety procedures
Gave world class service to each and every passenger on all flights
Strong focus on time management and problem-solving skills in high-stress environment
Ability to remain calm, respectful and empathetic during challenging situations
Key Responsibilities
Establish passenger relationships and provide required communication to ensure a safe and reliable onboard experience
Maintain and demonstrate thorough working knowledge of emergency procedures and equipment
Explain use of safety equipment and federal aviation requirements to passengers in a clear, concise manner
Perform duties related to unforeseen medical emergencies and special needs passengers with respect and discretion
Abide by policies outlined in the Code of Conduct, Employee Handbook, Flight Attendant Manual and Code Share Partner standards, including physical health and professional appearance standards
DIRECTOR OF GUEST SERVICES/CO-OWNER-CALVETTI& COMPANY-VERO BEACH,FL.
July 2006 – February 2016
Key Responsibilities
Proactively supported the financial health and continuous growth of a high-end salon generating more than $1.8 million annually
Processed payroll and employee record keeping
Partnered with leadership team to address employee engagement and productivity
Hired, coached and disciplined or termination of a staff of over thirty employees
Trained employees in time and attendance, as well as company culture and expectations
Managed multiple calendars and appointments for over thirty employees
Managed all conference information and in house education
Oversaw all social media presence and promotional events
Scheduled all travel and accommodations for educational purposes
Led morning meetings, assisted running monthly meetings and kept notes and minutes transcribing meetings and converting to email and printed memos for employees
Developed one of a kind Excel computer program for employees to track service and sales dollars and set goals for future growth in those areas as well as client retention
Guest liaison and concierge within the salon
Compiled reports to track and set goals for growth fiscally and for employee's personal goals
Inventory & supply maintenance. Track spending in each department, process orders for needed supplies
Reconciled credit card statements, register summaries and purchase orders of inventory and office supplies
July 2001- July 2006
RECEPTIONIST- CALVETTI & COMPANY- VERO BEACH, FLORIDA
Key Responsibilities
Comprehensive knowledge of operation procedures
Stellar customer service and client retention
Processing transactions for service and sales
Answering telephone calls, taking messages and relaying information to proper departments
Scheduling and cancelling appointments and meetings
In-depth knowledge of products and services offered
Clerical and filing work, maintenance of client and inventory database
Awards & Acknowledgements
Certificates of Achievements:
Blair Singer: Sales Dogs & Little Voice Mastery System
Second place in Blair Singer competition of sales completed in one day, executing $25,000 in sales
Michael Cole: Summit Solutions, Good Works, Over the Top, Step Up, Strive to Thrive
Volunteer lead for our team building a home for Habitat for Humanity
Team lead volunteer for Special Olympics
Rotary Club
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