Ifroze Belfore

437-***-****

** *** ***** **** *******, Ontario M2J-3C8

ad2uoj@r.postjobfree.com

Professional Experience:

Pentagon Insurance. ( Contract )

May 1, 2023 – August 1,2023

Currently was working as CSR /TSR where my Primary duties are handling in bound calls, walk in and providing customer service by email to existing or new Customers for any modification, deletion or addition for home and automobile policies. Using Applied Rating and Sig operating system as their primary software

The companies’ portal that we use are. Travelers / Travelers Essential, Aviva, Definity . Wawanesa, Intact

Facility, Sgi and Coachman.

OTIP Insurance. (Contract)

July 2022 – November 2022

Working for OTIP as an inbound call center agent .selling home and auto insurance in Ontario, new business only, using Applied Rating and pivotal as the main software, beside other web sites, travelers, Pembridge,Aviva,Zenith, Definity, Scottish and York .as their main partners.

Murray Hoffman Insurance Broker’s.

July 2019 – July 2022

Helping Existing / New Client’s with their daily need’s in providing New Quotes / changes / addition /Endorsement’s or deletions of risk, Billing. By providing exceptional customer care Experience, by building rapport.

Taking a customer driven, advisory approach to up sell and cross sell appropriate products by educating on the benefits of the company’s insurance products. Maintain existing customer relationships by providing superior after sale service through customer care calls.

Explain features advantage and disadvantages of various of different insurance products, by need base approach. And explaining their policy coverages.

Uploading files in the Company portals directly, as per there determined under writing guidelines Making sure all the necessary documents are attached with their applications I.E New or Existing, Auto & home application / Endorsements, changes/ addition, or deletion; s of risk, Continuous Liaison with the producer to make sure all the relevant and necessary documents are received prior to uploading documents with their policy

Companies that I Deal with uploading any files (Unica, Travelers / Chieftain, SGI, Economical, Aviva, Intact / Jevco, Gore Mutual, on daily basis work with Compu quote and Power broker.

Responsible for downloading E.Docs, printing and distributing, handling claims .

Think Insure Ltd, Brokers. ( Contract )

April 2018 – Sept 2018

Hired to work as an Insurance Broker / CSR to deal with all Insurance related matters, generating new business and retaining existing customers in person or over the phone, Extensive knowledge of Home and Automotive industry.

. Giving new quotes, Substitution / Addition / Deletion of Vehicles / Coverages / Claims matters / Billing / Cross selling / objection handling / offering high level of customer service. Using Compu quote and Power broker.

Provided continuing and post sales customer service to new and existing clients, for the creation and renewal of policy documents and provide advice on policy changes.

Use needs-based assessment tools and personal expertise to provide clients with appropriate Home and Auto insurance solutions.

Taking in bound calls to assist Customer inquiries’ / making out bound calls to remind customers of their premium payments and notify of any rate changes

Auto PD Claim Adjuster Ontario.

TD Meloche Monnex

Nov 2016 – July 2017

Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.by Analyzed first and third-party claims to determine extent of company's liability.

Set and adjusted claim reserves as needed, Reviewed files daily and update claim status.

Prepared denials and reservation of right letters, coordinated with insured's, claimants, repair facilities, rental car companies for timely completion of auto repair to conclude claim and make payments.

Confirmed coverage and full understanding of insurance contract/policy and their exclusion.

Worked using Mitchell, Croms, and Guidewire, AS 400.

TD Meloche Monnex.

Senior Insurance Advisor

Mar 2009 – Nov 2016

As a Registered Insurance Broker (RIBO), counsel’s individuals on their auto and home insurance needs by utilizing strong technical insurance knowledge.

Assesses clients’ needs and assists them by offering products and solutions to cater to their needs in terms of available coverage and premiums.

Exceeding sales quota in the past year, meets TD’s objectives for sales target and client experience index.

Adheres to strong corporate underwriting guidelines for writing new business by following policies and procedures.

Received several recognition and awards.

Education

Bachelor of Business Administration from University of Missouri, USA.

Registered Insurance Brokers of Ontario (RIBO).

Enrolled in Seneca CRM from Seneca college, (2019)

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