Professional Experience

Technical Support

Conduent • Charlotte, NC

**/**** - **/****

Monitor and respond quickly and effectively to requests received through the ticketing system Advanced knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 7 and newer, networking, Office apps, Internet and anti-virus Gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively

Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures

Insurance Agent

Protective Choice Insurance Agency • Orlando, FL

01/2021 - 04/2023

Successfully sold property and casualty insurance policies to clients, consistently exceeding sales targets by leveraging strong communication and negotiation skills Conducted thorough risk assessments and provided clients with tailored insurance solutions to address their unique needs and mitigate potential risks

Built and maintained strong client relationships, fostering trust and ensuring high client retention rates Conducted comprehensive policy reviews, identifying opportunities to upsell and cross-sell additional coverage to enhance clients' insurance portfolios

Stayed current on industry trends, regulations, and product updates to provide clients with accurate and relevant information

Bartender and Server

The 808 • Orlando, FL

01/2020 - 02/2023

Mixed and served a wide variety of cocktails, beers, and wines to customers in a fast-paced and high-volume environment, ensuring prompt and efficient service. Developed and maintained extensive knowledge of the bar’s drink menu, ingredients, and preparation methods, consistently providing expert recommendations to customers and enhancing their overall experience. Created and maintained a clean and organized bar area, including restocking supplies, cleaning glasses and utensils, and disposing of empty bottles, ensuring a visually appealing and functional workspace. Provided exceptional customer service by engaging with patrons, taking and accurately processing orders, and promptly addressing any concerns or special requests, resulting in positive customer feedback and high satisfaction levels.

Customer Service Representative

AT&T • Orlando, FL

01/2019 - 01/2020

Built and nurtured long-term relationships with over 100 clients, resulting in a 30% increase in customer retention rates

Led a team of 10 customer service representatives, driving a 15% reduction in average call handling time through effective coaching and process optimization

Conducted regular software updates and maintenance for Android, iOS, and Windows platforms Data entry in various platforms

Treanna McCalla

ad2und@r.postjobfree.com / 561-***-**** / Charlotte, NC Ability to work through customer complaints related to customer order fulfillment, late deliveries, incorrect orders, etc

Skills

Customer service, Restaurant experience, Time management, Food service, Communication skills, Guest services, Bilingual, Leadership

Education

University of Central Florida • Orlando, FL

07/2023

ABC Bartending School • Charlotte, NC

01/2021

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