TRACY KOCH

** ***** ***** **** « Imlay City, MI 48444 = 586-***-**** = ad2un3@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional backed by 3 years of medical administrative support. Able to coordinate workflows

and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure

consistent quality. Maintain and safeguard patient privacy and confidentiality.

= High Academic Honors Recognition / Dean's List / Honor Roll.

= Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

= Demonstrate independent work initiative, sound judgment, and attention to detail.

= Well-organized, manage time in multi-task environments while maintaining written and verbal communication.

=~ Communication Platforms — Zoom.

= — Microsoft Office Applications — Word and Excel.

KEY QUALIFICATIONS

Medical Administrative Assistant » Medical Terminology « Medical Transcription * Patient Processing

Patient Registration « Medical Records Management « Check In » Check Out = Data Entry « Release of Information

HIPAA Compliance + Medical Laws & Ethics - CMS1500 Claim Form = Billing Cycle + Claims Appeal Process

Medical Billing Knowledge = Third Party Billing » Medicare - Medicaid = HMO = PPO

Basic Coding Skills for ICD-10 & CPT = Insurance Verification + ny & eeOesy

ION

Ultimate Medical Academy Diploma — Medical Administrative Assistant, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Almont Community Schools School District — Almont, MI 10/2019 — Present

Cafeteria Worker

= Perform skilled tasks necessary for the preparation and serving of meals.

= Meet standards of local, state, and federal health and safety regulations.

= — Establish priority order of tasks necessary to complete an assignment.

Dr. Patel, MD Gastroenterologist — Clinton Township, MI 10/2016 — 10/2019

Medical Schedule Coordinator

= Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

= Managed incoming and outgoing telephone calls, updated demographic information, scheduled appointments, and

distributed mail.

= Reviewed insurance coverage information, handled collection tasks, entered data into company system, and

maintained files and clinical notes.

Kroger Marketplace — Shelby, MI 05/2015 — 05/2016

Cashier / Customer Service

= Offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and

maintained the overall appearance and cleanliness of work area.

= Worked as part of a team and interacted with diverse customers and staff members.

= Accounted for cash drawer at end of shift.

= Followed policies as they related to customer confidentiality.

“ADDITIONAL EXPERIENCE

Sam’s Club — Clinton Township, MI Cashier / Customer Service 2014 — 2015

Stay-at-Home Parent — Imlay City, MI Homemaker 2007 — 2014

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