R K

ad2un0@r.postjobfree.com / 201-***-****

Summary:

Experienced Senior Program Manager with a proven track record in leading global teams across technical, financial, and business disciplines. Directly collaborated with IT Senior Management, Security Architecture, and IT Risk Compliance experts for the successful development and implementation of the Banks’ Enterprise Wide Database Vulnerability Assessment Scanning and Remediation program. Proficient in management tools such as Jira and Confluence. Specialized in planning and directing large-scale ERP (Workday) projects, ensuring on-time, within-budget, and scope delivery. Hands-on experience with Salesforce CRM and expertise in Agile (Scrum Master) and Waterfall SDLC frameworks. Acknowledged for delivering high-quality results exceeding budgetary goals.

Highly skilled in Project Management, Business and Data Analysis, Product Management, Team Building, and Quality Assurance. Domain expertise in mortgage finance, banking, insurance, risk management, and health. Integral to strategic planning efforts for technology roadmaps, managing multiple complex projects. Demonstrated ability to thoroughly plan and execute multiple large initiative projects, considering impacts and risks, while motivating team members.

PROFESSIONAL EXPERIENCE

Salesforce / San Francisco, CA (Remote) / Technical Program Manager / May 2022 – Present

●Seasoned project manager with a proven track record in large-scale project and portfolio management, adept at utilizing MS Project, Word, Visio, PowerPoint, and Excel.

●Achieved an impressive 85% on-time delivery rate through the strategic use of Hub Spot's reporting and analytics features, specializing in Salesforce program life-cycle management.

●Expert in vendor management, collaborating with implementation partners and external vendors to ensure successful service delivery within project timelines and budget.

●Exceptional at concurrent project execution, ensuring timely completion, resource allocation, risk mitigation, and issue resolution, resulting in a 20% improvement in overall project efficiency.

●Strong leadership skills, providing mentorship and fostering a collaborative culture, driving change management strategies for user adoption, training, and communication plans.

●Proficient in designing scalable solutions in collaboration with Salesforce administrators, demonstrating a consistent 20% reduction in project costs and effective use of tools like Azure DevOps and Asana for streamlined project workflows and communication.

Okta / San Francisco, CA (Remote) / Sr Technical Project Manager / Mar 2021 - April 2022

●Lead and collaborate with a global team on Identity and Access Management (IAM) solutions within Okta's Global Professional Services.

●Build and manage a team of Project Managers, achieving over $800k in quarterly revenue through efficient customer engagement delivery.

●Forge strong relationships with Okta partners, customers, and sales resources, creating strategic opportunities for business growth.

●Oversee and guide 15-20 simultaneous Enterprise IAM projects, ranging from $10k to $2MM, ensuring successful program delivery.

●Implement cloud-based solutions (AWS, Azure, GCP) and disaster recovery measures for large-scale enterprise customers.

●Drive cross-functional collaboration, addressing tactical program issues and dependencies to meet milestones and business goals.

●Demonstrated technical proficiency in MS SQL Server, BI Tools (Tableau), ETL, SQL, Project, Microsoft Office Suite, SharePoint, Service Now, JIRA, Confluence, HP ALM, TFS, PPM, Planview, Slack, Jam board, Lucid Spark, etc.

●Increased team productivity by 18% through effective task delegation and resource management.

Vanguard Financial / Sr Project Manager/ Scrum Master / January 2020 – Feb 2021

●Led global teams in aligning with Lean and Agile principles, blending them seamlessly with traditional project management practices for effective program leadership.

●Successfully executed the relocation of two business unit IT data centers, resulting in annual savings of $1.2 million, and implemented a robust project governance model.

●Managed a team of 30 onshore/offshore resources, overseeing hiring, training, performance reviews, and project management, ensuring on-time, on-budget project milestones.

●Collaborated with multiple teams on risk-based, role-based authentication for Data governance programs, fostering stakeholder engagement for successful program delivery.

●Gathered and analyzed customer feedback, achieving a 15% increase in customer satisfaction, and coordinated releases using Git tags and GitHub releases for smooth deployment.

Horizon BCBS Insurance / Project Manager / April 2016 – Dec 2019

●Managed successful Workday ERP implementation projects, configuring modules such as HCM, Financial Management, Payroll, Planning, Analytics, Talent Management, and Learning Management.

●Extensive experience in Workday HCM implementation, aligning processes with organizational structure and policies, covering core HR, employee self-service, benefits administration, compensation management, talent management, performance management, and succession planning.

●Fostered cross-functional collaboration with engineering, product management, sales, marketing, and customer support to drive program success.

●Led Steering Committee meetings with key partners, making critical decisions, removing obstacles, and addressing program issues for successful outcomes.

●Proficient in implementing Workday Financial Management modules, covering general ledger, accounts payable, accounts receivable, cash management, expense management, and financial reporting.

Royal Bank of Canada / Project Manager / Sep 2013 – Dec 2015

●Completed the first front-to-back cross Capital Market/Wealth Management customer reference data & system model that reduces data quality issues by 4%.

●Managed vendor relationships and contracts for payment processing services, negotiating favorable terms and ensuring high levels of service quality and availability.

●Developed and maintained documentation and training materials for payment processing systems and procedures, ensuring that all team members had the necessary knowledge and skills to effectively manage payment-related activities.

●Performing all phases of the software life cycle including data analysis, application design, and support code development and testing

●It provided day-to-day direction to project resources. Ensures effective change management occurs throughout the project. Foster a culture of accountability.

Education / Certifications/ TECHNICAL SKILLS

Master of Business Administration – Monroe College, New Rochelle, NY

Bachelor of Business Administration – University of Wolverhampton, London, UK

Certified Scrum Master: - Scrum Alliance

Methodologies: SDLC, Agile/Scrum, Waterfall, SAFe

Analysis Skills: Risk analysis, Cost/Benefit analysis, FIT/GAP analysis, SWOT analysis, Project Management, Team Management

Project Management / Other Tools: JAD, PMP, MS Project, Jira, Confluence, MS Excel, Asana, RACI Matrix, HubSpot, Lucid Chart, Trello, Rally, Google Analytics, Git, GitHub, Azure DevOps

Cloud AWS, Azure / Database: SQL Server, MySQL / Operating Systems: Windows, Linux

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