Kirby L Waggoner

Email - ad2umr@r.postjobfree.com

Visa Status - USC

Location – 30114

Home Phone/Land Line – 678-***-****

linkedin.com/in/kirby-waggoner-9aabb93

Summary:

Proven Senior Technical Project / Program Manager

Acomplished leader with overall direction, coordination, implementation, execution, control and completion of technology programs and projects ensuring consistency with company strategy, IT standards, IT architecture and IT department commitments.

Big Budget Experience in Application and Infrastructure, Disaster Recovery

Methodologies include SAFE/AGILE, Continuous Delivery and Waterfall

Represented organizations as the prime technical contact on contracts and projects

SaaS product development, coupled with expertise in big data and analytics

Experience in embedding capabilities, systems and capabilities to ensure lasting success

Succsesfully performed Waterfall, Hybrid and Agile project methodologies, along with MS Project, PPM Pro tools

Experience managing large projects with onshore / offshore and third-party vendors

Functional:

IT Advisory, PMO Project and Program Management

Vendor Management with Multiple Large Onshore / Offshore software development Projects, planning & Execution

Payment Card Industry (PCI), Data Security Standards (DSS)

Big Data, Cloud Services, Azure & AWS

Industries:

Telecommunications, Software, SaaS

Education, Big Box Companies

Food Manufacturing, Non-Profit

IT Consulting, Media, Insurances, Health Care

Technology Summary:

PPM Clarity, MS Office Suite, Office 365, MS Project, MS Project Server, Data Modeling, Business Objects, CRM, CMS, eCommerce, Marketo Marketing, E-Business Suite, Oracle R12, PeopleSoft, DB2, VMware, SAP ERP, Informatica, Teradata, Visual Basic, Crystal Reports, Java, HTML, XML, UNIX, UML, OLAP, IBM, Ab Initio, Brio, MS SQL, BOXi, SDLC, JAVA, LDAP, Weblogic, IPlanet, Test Director, Clear Case, Active Directory, COSMOS, SourceSafe, SharePoint, Active Directory, ServiceNow, Azure, Jira

Experience:

OOO for Medical Surgery 09/01/2023 – 01/01/2024

Genesis 10 @ BOA (Contractor) 12/05/2022 – 08/21/2023

Sr. Program/Project Manager

Banking, auto loan, mortgage and home equity products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation

Successfully assembled project application development teams, assigning individual responsibilities, identifying appropriate additional resources needed, and developed schedules to ensure timely completion of projects, meeting deadlines of large projects in Agile environments, Data Governance

Developed project scope and objectives, as well as defining the role and function of each team member in order to effectively coordinate the activities of the teams

Exersized technical solutions to highly complex problems, which require the regular use of ingenuity, creativity

Responsible for work as reviewed from a long-term perspective, tollgates and large scaled govereance development program and leadership with cross-functional teams with responsibility on complex components

Million dollor projects with very large teams

Represented the organization as the prime technical contact on contracts and projects/programs

Interacted with executive senior external personnel

Collaborated with the Change Management organization to define the methods and techniques for implementations to ensure change across initiatives was successful

Defined processes with effective change management strategies

Randstad @ CVS/Aetna (Contractor) 1/14/2022 – 11/1/2022

Sr. Program/Project Manager

Aetna Inc. is an American managed health care company that sells traditional and consumer directed health care insurance and related services, such as medical, pharmaceutical, dental, behavioral health

Responsibile for leading/managing all aspects of projects/programs in planning, coordination, development, implementation the financial implications while prioritizing work, resources and time in Agile environments

Ensured the end state of the projects and/or business operations meet business objective(s) and that all deliverables and due dates are met. Highly collaborative process often required managing relationships across the segments and multiple functional areas. Supported the business by recommending appropriate actions, strategies and/or alternatives to meet business needs.

Developed and implemented strategic project plans to achieve business goals

Proactively leaded projects by setting direction of projects, creating project plans, timeline identifying key milestones and additional resources needed on selected projects.

Identified gaps and recommended development enhancements related to new and/or existing products, services and workflows based on broad view of the organization

Solicited and evaluated internal and external customer feedback to enhance continuous quality improvement

Responsible for managing the budget and/or financial implications of mutilpe complex 1M dollor projects

Cognizant @ Humana (Contractor) 7/2019 – 12/2021

Sr. Program/Project Manager

Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. In 2023, the company ranked 42 on the Fortune 500 list, which made it the highest ranked company based in Kentucky. It is the fourth largest health insurance provider in the U.S.

Assembled and lead project teams, identified appropriate resources needed, and developed schedules to ensure timely completion of projects in Agile environments

Actively managed stakeholder partnerships and mitigated risks

Defined system scope and project objectives, as well as the roles and functions of each team member, in order to effectively coordinate the activities of the team

Influencing various risk and issues that may have stalled projects either resolving the issue or creating an alternative solutions

Tracked progress, communications, status on a regular basis to all impacted partie

Built communication plans for implementations to ensure all impacted parties (up stream/down stream) were informed of next steps

Acted as an advocate for change, influencing others to see the value in projects, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment

ServiceNow Experencce

Accenture @ AT&T (Contractor) 5/2016 – 1/2019

Sr. Lead Program/Project Manager

AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's third-largest telecommunications company by revenue and the largest wireless carrier in the United States

Translated business boals to reality

Performed Deliverable Management

Experienced with web-based initiatives like Cloud Portal and Business Center

Managed a program calendar that covered all of the overlapping projects UX was supporting with deep understanding of digital trends and in Agile environments

Focused on leading SAP & non-ERP implementations, technical upgrades, global rollouts, application

Managed reviews, approvals, feedback and input from multiple stakeholders

Delivered continuous improvement, using Agile and SAFe methodologies

Transitioned from Waterfall to Agile/Scrum while I coached and supervised all scrum ceremonies

Gateway between business, and technical Predictive and Proactive Analytics using AI & ML

Successfully deployed enhancements to ASAP Platform, Sales Tools

Managed teams’ iterative schedules using MS Project

Focused on driving the teams to accomplish the end-products

Provided mentoring and technical guidance and drove cross-functional initiatives with key partner organizations (e.g., product marketing, pricing, technical field enablement, sales specialists and specialist systems engineers)

Cox Communication, Atlanta GA 10/2016 – 11/2016

Infrastructure Project Manager (Contractor)

Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services

Project Manager of complex, high value software and Infrastructure projects

Replaced end of life servers

Proficient in the use of the Microsoft Office products: Outlook, Word, Excel, PowerPoint, Visio, and Microsoft Project. Strong written and oral communications

Experience managing team schedules using Microsoft Project & SharePoint

Ability to identify & negotiate solutions to address project challenges and improve processes

Comfortable challenging ideas and working with disparate groups to bring about consensus

Able to handle ambiguity in the project without losing focus. Able to perform with minimal direction

Familiarity with Clarity and similar project portfolio management tools. Significant understanding of technical environments and ITIL methodologies

Enforcing adherence/compliance to the Quality Manual standard and procedures

Proven ability to lead large/complex matrixed teams from many different internal groups and different locations. Drove results through task coordination, handoffs and overall delivery of solution. Multiple Infrastructure Projects

Established and implemented the necessary KPIs, analytics and operating reviews to ensure successful program execution, investment outcomes, product releases, product performance and customer adoption. Lead face to face status reviews with upper leadership regally.

Digital Intelligence Systems, Inc. (DISYS), @ AT&T - Alpharetta GA 04/2016 – 9/2016

Client Deliver Manager at Cricket

Cricket Wireless is an American prepaid wireless service provider, owned by AT&T. It provides wireless services to ten million subscribers in the United States. Cricket Wireless was founded in March 1999 by Leap Wireless International

Responsible for supporting large enterprise accounts while managing client relationships and senior-level technical personnel; a strong communicator, hands-on, have strong technical understanding, comfortable working under pressure and have ITIL experience

Supervise incident management, change management, problem management, and network optimization projects, Kanban, Agile methodologies

Experience managing team schedules using Microsoft Project & SharePoint

Customer communications; primary interface for all customer issues, big budget management

Managed implementation and optimization projects

Lead Customer Service Reviews (weekly, monthly, quarterly); generate reports (SLA and operations)

AT&T, Atlanta GA 05/2007 – 09/2015

Senior Technical Project/Program Manager

Sr. Program Manager

AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's third-largest telecommunications company by revenue and the largest wireless carrier in the United States

Software development with Verification and Validation (V&V) experience, DAS, BSS and OSS

Reliability, Availability, Maintainability and Safety (RAMS) experience

Experience managing team schedules using Microsoft Project & SharePoint

Strong Project & Program Management Skills

Demonstrated excellence in schedule and budget management

Self-motivated and directed, requiring minimal supervision for successful assignment completion

Stayed within financial budgets and involved all the right people; provided Millions in savings

Responsible for front door and end-to-end program management - Accruals & reconciliations

Consulted with internal and external clients on business goals, tools, strategies and best practices

Directed team activities and interacted with other project / program managers to ensure alignment of project goals and progress with client needs and priorities

Utilized knowledge of business, industry and technology to incorporate business process improvements into the organization; advocated for adherence to standards

Created and provided financial metrics and measurements to track performance / compliance

Senior - Business Mgmt. IT / Finance

Responsible for program/project management, finance validations for portfolios, ITRRs, and client funding letters and IT projects; obtained VP and Executive Director Approvals for each

Performed Portfolio Project Management and project accruals reconciliations

Experience in managing stakeholders; demonstrated ability to manage project risk

Senior Program/Portfolio Management/Project Mgmt. Wireline / Mobility

Responsible for managing Business Intelligence, Data Modeling and Data Warehousing development program utilizing professional services methodology

Directly responsible for program/project planning, project recovery, assessments, team mentoring

Facilitated feasibility studies to determine demand, success ranking, and stakeholder interest

Authored project documentation using tools such as MS Project Server

Responsible for development of process inventories, process maps, and test plans

Planned and supervised activities for multiple infrastructure and support projects

Responsible for planning and facilitating JAD sessions with the offshore team members

Responsible for planning contingency and disaster recovery planning and execution

Complied with technology and corporate governance elements of Sarbanes-Oxley

Sr. Technology Director BI/EDW PMO

Provided overall leadership of the BI/DW PMO LEAD and directed technology efforts to ensure continuous development and execution of technical strategies; experience with ITIL recommended processes, procedures, tasks, and checklists

Data Center moves Richardson Texas to Montgomery Alabama

Managed Program Budgets of over $70M

Managed a program team of 25+ Project Managers and 5 Business Analyst

Developed a master project plan that provided guidance for the entire program

Responsible for all aspects of the organization’s information technology BI/DW PMO and systems

Responsible for SAP ERP Conversions, Informatica ETL, MSP planning and execution

Managed project risk; provided communications to upper leadership

Procured and installed MS Project Server to manage and track progress against project plans, business timelines, and changing priorities

Provided vision and leadership for developing and implementing information technology initiatives

Infor.com, Alpharetta GA 11/2006 – 05/2007

Sr. Project Manager BI / EDW (Consultant)

Infor is a multinational company headquartered in New York City that provides industry specific, enterprise software licensed for use on premises or as a service. As of 2016, Infor's software had 58 million users, and 90,000 corporate customers in 200 countries

Responsible for Full data warehouse life cycle development and deployment; managed new integration (Corporate Merger) rollout for COSMOS; led business intelligence

Responsible for project planning, project recovery, assessments, project mentoring, project leadership, and program management office

Experience managing team schedules using Microsoft Project & SharePoint

Scheduled and facilitated significant project meetings (JAD facilitations)

Planned and supervised activities for multiple Infrastructure and support projects

Chicago Public Schools, Chicago IL June 2006 – Nov 2006

Sr. Project Manager BI / EDW

Chicago Public Schools (CPS), officially classified as City of Chicago School District #299 for funding and districting reasons, in Chicago, Illinois, is the fourth-largest school district in the United States

Sr. ERP Project Manager for Business Objects XI (BOXI R2) Implementation project; responsible for new rollout for business intelligence, enterprise data warehouse, ODS and infrastructures

Managed a team of 4 BO Systems Administrators and over 14 BO Report Developers

Managed vendor selection and contract negotiations

Procured Wintel Servers/Business Objects Software applications

Responsible for contingency and disaster recovery planning and execution

Managed in-house development of SDK, PIK Migration tools and Legal projects

Responsible for the solutions architecture design (Visio, use case, ERWIN)

Experience managing team schedules using Microsoft Project & SharePoint

Managed and facilitated significant project meetings (JAD facilitation)

Planned and supervised activities for multiple Infrastructure and Support Projects

Fannie Mae, Herndon VA Jun 2005 – June 2006

Sr. Infrastructure Project/Program Manager BI (Consultant)

Since 1938, Fannie Mae has provided a reliable source of affordable mortgage financing across the country. We support renters, homebuyers, and homeowners by creating solutions that expand access to affordable housing opportunities

Sr Project Manager for Business Objects XI (BOXI) Implementation project. Managed in-house development of SDK Migration tools, Worked on a FSLC - Corporate and Restatement Projects

Developed contingency infrastructure for BI Systems

Procured & installed 35+ Wintel Servers

Responsible for contingency and disaster recovery planning and execution

Managed a team of BI/BO Systems Administrators

Managed the technology and corporate governance elements of Sarbanes-Oxley effort.

Responsible for new rollout for business intelligence and enterprise financial data warehouse

Responsible for solutions architecture design, Visio diagrams, and use cases

Designed and facilitated significant project meetings (JAD facilitator)

Planned and supervised activities for multiple infrastructure and support legal projects

Certifications / Training:

Green Belt Certified Project Manager, AT&T University 07/2010

Agile Certified Project Manager, AT&T University 07/2015

PMP Certified, International Institute for Learning, 2003

Certified (ETL) Consultant, Informatica, 2003

ITUP Professional Certification, AT&T University

ITUP People Manager Certification, AT&T University

Education:

Bachelor of Science from Bryan Institute, Wichita, KS

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