Customer Service Representative

Damon Rhodes

*** ****** *****

Atlanta, GA *****

470-***-**** (c) **************@*******.***

Customer Service Representative

Experienced in various markets

Exceptional Professional with diverse skills providing over 10 years of Customer Service. I have a proven record for accomplishment in servicing clients. Committed to growing bottom line revenues while providing the highest level of service. Skilled at multi-tasking, planning and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and corporate goals.

CORE COMPETENCIES

•Customer Service

•Account Management

•Customer Sales

•Administrative Support

•Marketing

•Customer Retention

•Guest Services

•Data Entry

•Client Relations

PROFESSIONAL SKILLS

•Promote new products/services to potential customers

•Perform administrative, clerical, and customer service duties

•Provide assistance, service and operational support to guest, clients and merchants

•Educate clients resulting in customer satisfactory, and increased sales

•Service customer/guest complaints

•Coordinate Events

•Close out sales at the end of each shift

•Process guest reservations

•Maintain updates of room vacancies and assignments

•Happily greet guest and provide information regarding amenities and services offered by hotel

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

NFC Amenities Atlanta, GA 2021-2023

Concierge- Providing the best concierge services for luxury apartments in Atlanta. Greeted guests, check in and out packages for residents, and monitored the property for security purposes. Possess strong organizational, communication and verbal skills. Understanding of essential hospitality standards and company policies.[

Stratton Amenities Atlanta, GA 2020-2021

Concierge- Providing the best concierge services for luxury apartments in Atlanta. Greeted guests, check in and out packages for residents, and monitored the property for security purposes.

Marriot Midtown Suites Atlanta, GA 2019- 2021

Guest Services Representative – Manage the front desk area, including greeting visitors and responding to telephone and in person request. Point of contact for guest, handling all stages of the guest stays. Involved in registering/booking guest in and out of their rooms while accommodating any special request. Record guest comments or complaints referring customers to proper management, as necessary. Issue key cards to employees and guest. Escort instructions to bellhops.

Courtyard Marriot-Conyers Conyers, GA 2018-2019

Guest Services Representative – Manage the front desk area, including greeting visitors and responding to telephone and in person request. Point of contact for guest, handling all stages of the guest stays. Involved in registering/booking guest in and out of their rooms while accommodating any special request. Record guest comments or complaints referring customers to proper management, as necessary. Issue key cards to employees and guest. Escort instructions to bellhops.

Courtyard Marriot - Northlake Tucker, GA 2016 – 2018

Guest Services Representative – Manage the front desk area, including greeting visitors and responding to telephone and in person request. Point of contact for guest, handling all stages of the guest stays. Involved in registering/booking guest in and out of their rooms while accommodating any special request. Record guest comments or complaints referring customers to proper management as necessary. Issue key cards to employees and guest. Escort instructions to bellhops.

Stratmar Retail Portchester, NY 2015 – 2016

Front Desk Receptionist – Marketed Southwest Airlines Credit Card, explaining the opportunities and privileges of being a rewards member/cardholder. Worked effectively with the Credit, Marketing, and Procurement Departments, executive management, and sales personnel to ensure best possible account service. Conducted semi-annual customer satisfaction surveys. Exceeded monthly goal of $25K in credit sales. Recognized with the top salesman award.

Macys Buckhead, GA 2011– 2015

Omni Shopper

Registry Consultant

Macys by Appointment/Assistant

Sales Associate – Men/Women/Suits – Greeted shoppers in a professional manner, providing extraordinary customer service. Assisted in corporate sales, set appointments, set up client books, maintaining a log the client’s purchase and return history. Assisted clients on the sales floor by providing knowledge of trendy styles throughout various departments.

EDUCATION

Associate of Applied Science, LaGuardia College, Queens, NY 1989

Adult Education Certificate, Parsons New School, New York, NY 2004

PROGRAMMING AND SOFTWARE SKILLS

Microsoft Office: Outlook, Excel, Word.

Marriott PMS Software: Fosse, QUORE, PMS System

ACTIVITIES AND HONORS

United States Air Force Reserve Honorable Discharge 2007

Prat Area Community Councils Community Activist 2006

REFERENCES

Furnished upon request

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