Working knowledge of Active Directory Working knowledge of Domain hier

LAXMI VANDANA K

Plano, TX, USA

Mobile No: 945-***-****

Email: ad2umi@r.postjobfree.com

Career Objective: To pursue a challenging career with dedication and provide my efficiency to fullest in a professional organizational environment wherever I serve my duties that will discover the potential in me. Able to prioritize projects and work independently, while maintaining strong working relationships with co-workers, supervisors and clients.

Qualifications:

Strong communication skills

ServiceDesk

Troubleshooting proficiency

technical knowledge

Exceptional telephone etiquette

Accomplished with mobile device

MS Office proficiency

Professional Experience:

HCL America Inc, as a Sr. Analyst E1 City line Richardson- 2023.

Assisted customers with technical issues via email and direct calls.

Created new account, reset passwords and configured access for users.

Reviewed support cases for technical and troubleshooting accuracy.

Researched, documented and escalated cases to higher levels of support according to internal procedures.

Researched, resolved and followed up on customer issues.

Provided real-time support to everyday users of Emails, Password, MS office

Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN

Assist employees with changes to Administrator Accounts, Passwords and Domain Privileges in Active Directory as required.

Phone support and support through email to correctly identify, escalate, resolve or quantify and document the results for support issues.

Mentored other Service Desk Analysts.

Managed IT setup and service requests for new PCs and Peripherals

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Developed training materials and procedures.

Worked on large enterprise and business critical applications.

Served as operating system expert, providing technical support for entire organization.

Worked as Process Associate with GENPACT

Having 2+ years of experience in Account’s receivables

As a Process associate, handled daily Accounts Receivable processes; Receiving Check Payments managed vendor relations and oversaw the timely, accurate processing of invoices, credit memos and payment transactions.

Maintained adherence to corporate accounting addressed escalated issues on cheques from the customers and ensured accurate and complete Account Receivable files and records in accordance with company policies.

Managed accurate and timely processing invoices of 5 different locations like Dallas, Philadelphia, Atlanta, Chicago, and Los-Angeles.

Posting of cheques and doing research on the following.

Facilitated "no-fault" internal and external audits and thorough refund documentation.

Instituted thorough cross-checking of cheques-lists, payments that are halted as overpayment, duplicate payment on cheques will be sent back to the customer.

Implemented Lean Ideas for Business Development.

Education Qualifications:

●Graduate in Bachelor of Commerce from Osmania University

●Diploma in French Language (Completed A1, A2 Levels from Alliance Franciase)

Additional Skills:

•MS Office (Word, Excel, PowerPoint)

Certifications:

Certificate in DELF A1 French Language with 73.5%.

Personal Profile:

Marital Status: Married

Date of Birth: 10-09-1983

Gender: Female

Languages known: English, French, Hindi and Telugu

Address:

7200 Preston RD,

APT 626

PLANO, TX 75024-3231

Contact this candidate